People-Centric UI

The People-Centric UI is based on a combination of portal technology, the Model-View-Controller (MVC) programming model, and the Business Server Page (BSP) technology of SAP Web Application Server (SAP Web AS) the platform system for mySAP Business Suite. SAP Web AS is the result of further development to the SAP Application Server, with particular consideration given to the Internet.

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Introduction
PCUI Interfaces with

Business Server Pages

People Centric User Interface provides a framework for developing web applications. This framework is based on the Business Server Page (BSP) technology and uses Model-View-Controller (MVC) programming model.

SAP Enterprise Portal

PCUI developed applications can be easily integrated into SAP portals. Ease of use and excellent design principles makes PCUI a very helpful framework for developing stable, scalable and intuitive pattern based web applications.

The People-Centric UI implements a first version of SAPs new UI technology called Web Dynpro. The People-Centric UI uses blueprint tables to describe the metadata.

Important Note : PCUI is NOT intended as a general UI framework for all SAP customers. It is limited to CRM. Everything else is unsupported by SAP, even if shipped with others solutions like my SAP ERP.

Difference between IC and PCUI

IC (Interaction center) is BSP based application. PCUI is based on Enterprise Portal which is based on Java based iViews. SAP has provided a total web based user interface with SAP CRM 2007. Now PCUI is optional if you would like to provide Single sign on UI to ERP, BW and CRM.

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PCUI and IC and Web UI

PCUI Is BSP views that can be integrated to Enterprise Portal. No more exist in latest CRM release IC Webclient Is Interaction Center ( Call Center ) Application used in SAP CRM, BSP based Application, highly customizable and can run from any client/system via Internet browser. CRM Webclient -CRM Web UI CRM 6.0 or CRM 2007 Is a web Application with BSP based views/components. Provide all the functionalities in CRM system.
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SAP first started to offer a completely Web-based CRM user interface with release 3.1 of the SAP Customer Relationship Management (CRM) application. This UI was virtually the first "pattern-based" interface for an SAP software product. The simple hierarchical pattern of SAP CRM 3.1 was then enhanced and improved, culminating in the launch of SAP CRM version 5.0. It was then time for a radical overhaul of the CRM Web UI.
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The CRM user interface was given a more contemporary and modern look and feel in line with the general trend for Web applications.

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Interaction Center (IC)

The SAP CRM Interaction Center Benchmark focuses on typical interaction center activities, using the functions designed for the IC WebClient. The benchmark covers the following scenarios: Incoming call with display of contact history and creation of interaction record Contact with follow-up activity Contact history search and display of historical record

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Inbound sales with creation of sales order Service call with creation of service ticket Each user calls only one scenario during an entire benchmark run, and the five different user types run five different scenarios in parallel.

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This key capability provides you with tools to help you to collaborate and communicate with your customers over various channels, ensuring efficient and consistent service. It supports agents and managers who are involved with the interaction center. Agents have desktop applications to handle inbound or outbound service, sales, or marketing transactions via the phone, e-mail, fax, and/or the Web. They can process business transactions such as sales orders and quotations, and enhance their productivity by using alerts, scripting, and a solution search. All relevant customer information 9 2005 Intelligroup, Inc. 2/16/2014 is available in one location, such as customer data,
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Managers have a portal for access to administration, maintenance, and reporting tools, ensuring optimized and efficient interaction center operations. For example, they can forecast, schedule, and monitor their staff, adjust workflow and routing rules, monitor inbound and outbound interactions, and view analytics to make strategic decisions for the interaction center. Use

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Use In this area, you can find documentation for all the functions that are available in the Interaction Center (IC). There are two separate applications for the IC: Interaction Center WebClient Interaction Center WinClient The first section, under Interaction Center, contains functions that are relevant for both applications. Any differences between applications are noted in the documentation for each function. 11 The subsections, under Interaction Center 2005 Intelligroup, Inc. 2/16/2014 WebClient , or Interaction Center WinClient, contain
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