Interpersonal Communication & Small Group Communication

Donny Kurniawan

Interpersonal Communication

Interpersonal Communication = Communication

Non-verbal Face to face

2 or 3 people exchange message

Over the telephone Internet

Emoticon verbal

Through barier

5 Stage Conversation Process

Business Feedfoward Opening Feedback Closing

Maintain Conversation
Conversation Turn The Disclaimer Preventing Conversational Problem The Excuse Repairing Conversational Problem
Motive for excuse making Good and bad Excuse

Turn-Taking and Coversation want

To speak To listen

Speaker

1. Turnmaintaining cues 3. Turnrequesting cues

2. Turn-yielding cues

listener

4. Turn-denying cues

Conversational Skills
Meta-Skill
Mindfulness Flexibility Cultural Sensitivity Metacomunication

Spesific Skill
Openess Empathy Positiveness Immediacy Expressiveness Other-orientation

Small Group Communication

Basic Type of Groups
Relation and task Groups Reference and Membership Groups

Small Groups Online

Mailing List Groups Chats Groups

Small Group Format

Panel

Round Table

Symposium Symposium-Forum

Idea-Generation Groups
Brainstorm Rules 1. Dont Criticize 2. Strive for Quantity 3. Combine and Extend Ideas 4. Develop the Wildest Ideas Possible

Idea Killers!!!

Personal Growth Groups

The Encounter Group The Assertiveness Training Group The Consiusness-Raising Group

Information-Sharing Groups
Educational or Learning Groups Focus Groups

Problem-Solving Groups
Problem solving group at work
Define and analyze the problem Establish criteria fo evaluating solution Identify possible solution Evaluate solution Select best solution(S) Test selected solution(S)

The nominal Group technique The delphi method Quality circle

Try again

Out

Thank You

Communication is a skill that you can learn. It's like riding a bicycle or typing. If you're willing to work at it, you can rapidly improve the quality of every part of your life. Brian Tracy