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Balance Score Card
Balance Score Card
GROUP-D
1. Sneha Sharma
2. Debasmita Lahiri
3. Debojyoti Chowdhary
4. Abhishek Gupta
5. Kawsik Roy
6. Monodip Sen
7. Samipan Das
8. Chandranath Chatterjee
Balanced Scorecard-Pantaloon
THE BALANCED SCORE CARD
Developed by Harvard Professors Robert Kaplan and
David Norton in early nineties
Business planning.
Has over 1000 stores across 71 cities in India and employs over
30,000 people.
and Bangalore.
ROAD MAP OF THE COMPANY FOR BALANCE SCORE
CARD:::::------------
The road to developing the Balanced score card at Pantaloon began with
keeping in mind the vision of the company. That to achieve sales of Rs
1000 crore and PBDIT of 11 per cent by the year 2005. And with this
vision in mind, the four parameters - financials, customer service, internal
processes and learning and growth - was incorporated, which would be
applicable to the people in the corporate boardroom at Pantaloon to
employees at the head quarters and the stores. So for the employees to
be rewarded, he or she will have to match up to the targets set in each of
the four parameters. The flow begins with the corporate score card as it
was imperative for the top brasses to be excited and convinced about it
before it percolates to the next level. From thereon, it flows to individual
departments. Departments like category management, operations,
human resources, information technology and accounts...
The effects of the company through balance score card are shown in
next slide through the picture:---
“THE EFFECT OF BALANCE SCORECARD”
CUSTOMER PERSPECTIVE
returns
Sales growth
PAT growth
ROI
EPS
FINANCIAL PERSPECTIVE (CONTD.)
Pantaloon FY 2005 FY 2006 FY 2007 FY 2008