Professional Documents
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Emotional Intelligence
Emotional Intelligence
T.Latha Chakravarthi
2J
IQ
A weak predictor for achievement job performance success overall success, wealth, & happiness It accounts for a major component of 20-25% employment success according to numbers of studies covering career success.
The 5 Components of EI
1. Emotional Self-Awareness 2. Managing ones own emotions 3. Using emotions to maximize intellectual processing and decision-making 4. Developing empathy 5. The art of social relationships (managing emotions in others)
Golemans Categories Self-Awareness Self-Regulation Self-Motivation Social Awareness Social Skills
Other
Social competence 2)Social Awareness
Empathy Service orientation Organizational awareness
Regulation
3)Self-Management
Self-control Trustworthiness Conscientiousness Adaptability Achievement Drive Initiative
4)Relationship Management
Developing others Influence Communication Conflict Management Leadership Change catalyst Building bonds Teamwork & collaboration
4B
Emotional self-awareness
The inability to notice our true feelings leaves us at their mercy. People with greater certainty about their feelings are better pilots of their lives and have a surer sense about how they feel about personal decisions.
Staying open to our own emotional experience-can we tolerate the entire bouquet?
Self-awareness
Self regulation
self motivation
Developing empathy
Empathy is the ability to recognize anothers emotional state, which is very similar to what you are experiencing. In a team over a period of time, empathy appears to include matching the physiological changes of the other team member.
social awareness
Developing empathy
Points to ponder: DO WE HAVE SO MUCH OF TIME TO KNOW ABOUT YOUR NEXT DOOR NEIGHBOUR?
social skills
The development of EI
A genetic contribution is likely They are not destiny (timidity) Early expression of emotion by parents helps learning Early abuse hinders learning Poor ability to read others emotion may lead to the development of poor social skills.
Dysfunction at Work
Is the person in the wrong job? Does the job require the person to be difficult? What is remarkable about the group dynamics of the organization? What about individuals, personal and interpersonal?
Importance of EI in Organizations
The higher you go, the more EI matters--the more
SOCIAL COMPETENCE matters influence, communication, leadership, change catalyst, conflict management, building bonds, collaboration and cooperation; team capabilities Army Values leadership, duty, respect, selfless service, honor, integrity, personal courage
If we knew nothing about a store except that employee attitudes had improved 5%, we could predict that its revenue would rise .5% above what it otherwise would have been.
--Sears executive, Harvard Business Review, January, 1998
Taking the time for mindfulness Recognizing and naming emotions Understanding the causes of feelings
Differentiating between emotion and the need to take action Preventing depression through learned optimism Managing anger through learned behavior or distraction techniques Listening for the lessons of feelings