Business Etiquette Preparing Students for the Real World

The Agenda
Career Preparation Creating a Resume and Cover Letter Interviewing Etiquette Social Etiquette Dining with Style and race Communicating with the Industry

Career Preparation

Why Prepare?
It!s a "ungle out there#$$ Competition is strong% and the way we present ourselves is under closer e&amination more than ever 'e(ore$

Preparing (or )or*

Positive Thin*ing + start your preparation (or wor* now% 'y developing a positive attitude a'out li(e$ etting Started + ,'tain literature% read 'oo*s on career advice% (ind out who your local employers are$ Complete career awareness assessments to determine what you may 'e good at$ Leisure interests + activities and interests outside o( your studies may help direct you into a career$

De(ining your Ideal -o'

Eight Factors to consider: . )hich s*ills do you want to use/ . )hat special *nowledge do you have/ . )hat *ind o( people do you want to wor* with/ . )hat *ind o( wor* environment do you pre(er/ . )here do you want your ne&t "o' to 'e/ . 0ow much money do you want to ma*e/ . 0ow much responsi'ility are you willing to accept/ . )hat things are important to you/

Starting out
. The Basics + the 'est "o's are o'tained 'y those who plan% get themselves organi1ed and then act$ It ta*es time and practice$ . Vacation and part ti!e "or# + get wor* e&perience$ Employers pre(er someone who has positive wor* e&perience$ . Choosing your e!ployer + select one that can provide a valua'le learning e&perience$ . Trac#ing do"n the right $o% + approach "o's o( interest regardless i( an opening is availa'le$

Creating a Power(ul Resume and Cover Letter

)hy is a Resume so Important/

. . . . . . ,rgani1es your thoughts$ 0elps you recogni1e s*ills and interests$ 2a*es you (eel good a'out yoursel($ 2ar*ets your (unctional s*ills 'etter$ Turns your education into a career reality$ 0elps you achieve your goals$

)hat Can a Resume 0elp 3ou Do/

. . . . . . . . Apply (or summer and part4time "o's Apply (or colleges and (or scholarships Apply (or internships 5ind mentors et Re(erences Apply (or community service Distri'ute at "o' (airs 6etwor*

Creating your Resume

. . . . . . . . 3our Contact In(ormation 3our oal or ,'"ective Education and Academics S*ills 0onors and Awards Activities )or*shops% Seminars and Related Programs Internships% )or*4Study Programs and Tech Prep Programs . Service4Learning and 7olunteer E&periences . )or* E&perience

&ndy '( Ta%ori 89: 6orth Cli(( Avenue Reno% 67 ;;;;; <===> ===49999 )%$ecti*e See*ing an internship in the (ield o( culinary arts and the hospitality industry$

Contemporary Style Resume

Education graduate 2ay ?99@ Progra!

Reno 0igh School% Reno% 67$ E&pect to

ProStart Beco!ing a Foodser*ice Professional 2a"or CoursesA Restaurant 2anagement 5ood Preparation and Ba*ing Purchasing 2enu Planning Inventory Control Sanitation

S#ills 5ood Preparation% Sanitation% 2enu Development and Implementation% Promotional Sales% Catering% Banquet Preparation and Service% dining Room Service% Ba*eshop Production 0old Servsa(e Serving Sa(e 5ood Certi(ication ood communication S*illsC 'ilingual SpanishDEnglish Computer literate <PC and 2ac> E+perience ?9984current Reno ,igh School Cafeteria

Ca(eteria Coo*% Assist coo*s with (ood preparationC maintain salad 'arC wor* as server and dishwasher as needed$ -ings"ays .nn% Reno% 67 Summer ?998 Banquet Assistant$ Assisted with (ood preparation (or 'anquets and (ull4service meals$ Assisted che( with menu planning% 'uying and inventory control$ 2aintained sanitation in *itchen$ St( &ndre"/s Catholic Church% Reno% 67 Summer ?999

Cover Letter oals

. 2a*es employers want to loo* at your resume . ets potential employers interested in you$ . Impresses them with your e&perience and s*ills related to a "o' opening$ . Shows your interest in their company and customers$ . Shows that you are dependa'le% pro(essional and determined . As*s (or an interview or indicates the "o' see*er!s (ollow4up plan$

Creating The Cover Letter

. . . . . . . 3our name E address Date Contact Person!s 6ame and Address Salutation ,pening Paragraph 2iddle Paragraphs Contact In(ormation and Closing

,pening Paragraph
<Attention and Interest>
. Classified &d*ertise!ent
I read your advertisement in the Chicago Tri'une (or a 0ostess on Sept$ ?:% ?99?

. 0nsolicited 1ailing
I would li*e to apply (or a position as a 0ostess with Prime Ri' Depot$ I am see*ing a summer position where I can use my communications s*ills and wor* with the pu'lic$

. The .nternet
I am sending my enclosed resume as an application (or the 0ostess position with your company$ I (ound the opening listed on your )e' site$ I am see*ing a position where I can use my communications s*ills and wor* with the pu'lic$

. Referral
I was re(erred to you 'y 2i*e Thomas% who is my neigh'or$ 0e tells me that you (requently hire dependa'le% hard wor*ing high school seniors at your restaurant$ Currently% I am see*ing a summer internship where I can use my communications s*ills and wor* with the pu'lic$

The 2iddle Paragraphs

<Desire>

. F8 4 Summary o( your 'ac*ground and critical s*ills <hard s*ills> to show you are a match (or the position$
As my resume indicates% I am active in the culinary arts program and the school ca(G at my high school$ I recently was the silver medal winner at the state Student Invitational$ I maintain a @$9 average and wor*ed 89 hours per wee* during the school year$

. F? + A persuasive paragraph with a (ew so(t s*ills$

I( you are see*ing a dependa'le% hard4wor*ing% and (riendly young person to wor* as a hostess (or the summer% I would li*e to 'e considered$

In(o a'out you Date Contact Person Salutation

-enni(er Dean @8@= 0igh Low Road 0illtop% IL% H;=9I Decem'er% @% ?99? 2s$ -ane 0oward eneral 2anager Prime Ri' Depot @II Center Street Chicago% IL H9==I Dear 2s$ 0oward% I was re(erred to you 'y my neigh'or% Tom )illiams% who told me a'out your restaurant$ I will 'e graduating (rom Stam(ord 0igh School in 2ay and would li*e to 'e considered (or a hostess position$ I will have competed ProStartJ% a culinary and restaurant management program% and am s*illed in (ood preparation and customer service$ 2y wor* history includes part time positions at (ast (ood restaurants as well as a hostess at a casual diner$ I( you are interested in hiring a dependa'le% hard4wor*ing%and (riendly young person to wor* this summer% I would li*e to 'e considered$ I am availa'le a(ternoons at <999> 9994999 a(ter I p$m$ I will 'e availa'le (or an interview at your convenience$ Than* you (or your time$ Sincerely% -enni(er Dean EnclosureA Resume

,pening Paragraph 2iddle Paragraphs

Contact In(ormation and closing

6etiquette
. Pro'lem with e4mail is that your tone can easily 'e misunderstood . Always read your email 'e(ore it goes out$ . Don!t (orget the rules o( spelling and grammar$ . 6ever omit a greeting andDor closing$ . 6ever use ALL CAPITALS$

Interviewing Etiquette

The Per(ect Candidate

. . . . . . . A complete application Personal appearance Answering questions completely Consistent wor* attendance Positive attitude and 'ehavior ood interpersonal relations Completing tas*s e((iciently

Pre4Interviewing Courtesies
. . . . Ac*nowledge your acceptance$ Do your homewor* on the company$ Prepare your questions$ 2a*e sure you *now how to get to the interview location . Coordinate your wardro'e and port(olio$ . Loo* your 'est$ . Be 89 minutes early$

2a*ing a good K5irst ImpressionL

. The way you dress is the single 'iggest nonver'al communication you ma*e a'out yoursel($ . 3our dress conveys success% trustworthiness% intelligence and suita'ility$ . Lean towards the conservative side o( style$ . Avoid loud colors and printed (a'rics . 2a*e sure your clothes are nicely pressed$ . Bring an e&tra tie% shirt or pantyhose "ust in case$

)hat should I wear/ I Dont Think So !!

Clothing Tips (or 2en

. Conservative ?4piece dar* suit% navy 'lue or medium to dar* gray$ . Long sleeved 'lue or white shirt$ . Sil* tie complimenting in color or style . Blac* dress soc*s . Dar* polished shoes and matching 'elt . -ewelry + 6o 'racelets% earrings or large rings$

Dress (or Success

Clothing Tips (or )omen

. Dar* conservative suit$ Two piece 8 or ? 'utton "ac*et and *nee length s*irt$ . )hite or light colored long sleeved 'louse that is not low cut or sheer$ . Blac* well polished shoes with 8 to 8M inch heels$ . 6atural tone or sheer 'lac* pantyhose$ . Limited conservative "ewelry$

Dress (or Success

Body Language
2o/s 2a*e (requent eye contact Smile Ta*e notes Smile 6od (requently Smile Neep you hands out o( your poc*et

2on/ts Slouch Cross you arms Tap your (eet Clear your throat repeatedly Bite your lips or nails

The Interview
. . . . . . The Application The reetings + the handsha*e% the names The Chit + Chat The Core + the interviewing questions The Ouestions 4 0ave your questions readyP The Close + )hat happens ne&t/

5illing out an Application 5orm

. . . . . 5ollow Directions$ Don!t leave any 'lan*s$ Be neat$ Be prepared$ Provide positive in(ormation a'out yoursel($ . Avoid negative in(ormation a'out yoursel($

Post Interview
. As* (or their Business Card$ . Re(lect on how your interview went$ . )rite down important discussion points$ . )rite a than* you letter$ . 5ollow up with a phone call$

Social Etiquette

2eeting and reeting

. )ho introduces who/
+ Traditionally% a man is always introduced to a woman$ 6ot necessarily in 'usiness$ + 0ighest person o( ran* is mentioned (irst$ Remem'erA KBig% may I introduce Small$L + A younger person is always introduced to an older person + It is help(ul to include the persons title + Always state your name$

Tric*s (or remem'ering names

. Repeat the person!s name a (ew times to yoursel( a(ter you!re introduced$ . Qse the person!s name immediately in the conversation a(ter an introduction$ . Immediately introduce that new person to someone else you *now$ . -ot down the person!s name

2astering the 0andsha*e

The Pull4In

The Two40anded Sha*e

The Topper

The 5inger Squee1e

The Bone Crusher

The Palm Pinch

The Limp 5ish

The Proper 0andsha*e

. 5irm% 'ut not 'one4crushing . Lasts a'out @ seconds . 2ay 'e RpumpedR once or twice (rom the el'ow . Is released a(ter the sha*e% even i( the introduction continues . Includes good eye contact with the other person . 0old your drin* in your le(t hand to avoid a cold% wet handsha*e

)hat is Diversity/

)hat are some e&amples o( human diversity/

Age Race Ethnicity Culture ender Se&ual ,rientation

2arital status Physical status Economic class Education Religion Political Ideology

Con(lict in the )or*place

. Stereotyping . Disrespect . enerali1ations . Lac* o( Awareness

Bene(its o( 'eing Culturally Sensitive . People respect you . Less con(lict . Pro'lems are easily solved . Business is more success(ul + meaning more "o' security

Asian Cultures
-apanese . The 'ow sym'oli1es respect and humility$ . The Ko*L sign is a sym'ol (or money$ . The 'usiness card + treat it with respect$ . 7ery punctual$ It is rude to 'e late to a 'usiness meeting$ Chinese . ,pening a gi(t in (ront o( the giver signi(ies the gi(t is more important than the giver$ . The triangle is considered a negative shape$ Thai . 6ever touch the head or pass an o'"ect over the head + the head is considered sacred in Thailand$ . 6ever cross your legs in the presence o( an older person$

European and A(rican Cultures

. In reat Britain% the nap*in is a child!s diaper$ They call it the Serviette$ . In 5rance% the Ko*L sign means 1ero$ . In ermany% (irst names are seldom used when doing 'usiness$ . In ermany% gi(ts are rarely e&changed and are usually not appropriate$ . The num'er S is considered 'ad luc* in Nenya and good luc* in C1ech Repu'lic$ . In Bulgaria% a nod means KnoL and sha*ing you head means KyesL$ . In some A(rican countries% the color red represents witchcra(t and death$

2iddle Eastern Cultures

. 6ever% never eat with your le(t hand$ . 6ever sit in a position that displays the sole o( your (oot to an Ara'% especially women$ . 6ever as* a 'usinessman a'out his wi(e or other (emale mem'ers o( his (amily$ . 5amous (or their hospitality$ The co((ee ritual$

South America
. 2uch more rela&ed attitude toward time$ . In Bra1il% the KA4,NL gesture means Kup yoursL <to 'e polite>$

Respecting ender and Se&ual Di((erences

. Best Rule o( thum' 4 6ever ma*e "o*es or snide remar*s a'out gender or se&ual pre(erence$ . )hat people do in their private lives is e&actly that A Private$

Respecting Physical Di((erences

. Don!t stare or avert your ga1e$ . Avoid using words such as KhandicappedL% KcrippledL and KinvalidL . Avoid using KhealthyL and Knormal! to re(er to those without disa'ilities$ . Tal* to everyone in a medium tone o( voice$ . 0elping someone is discouraged% unless given permission to do so$

Dining with Style and race

Nnowing ta'le etiquette will put you at ease$

Your Basic Place Setting

The 5ormal Dinner Ta'le Setting

Where do I start?

Basic Ta'le 2anners

Let!s get seated Proper nap*in use ,rdering (rom the menu 2inding your posture E&cusing yoursel(

Wor#ing "ith your local restaurant !anagers

1a#ing a Connection3
. Qse your 'usiness etiquette s*ills$ . 2anagers are usually very 'usy during lunch% so try to call mid4morning or mid4 a(ternoon$ . Call the manager and schedule a time to visit himDher at their restaurant$ . Be early$ . Bring competency chec*list% ProStart Program materials and student photos$ . Nnow your state child la'or laws$ . Neep your visit 'rie( and to the point$

)hat else/
. Invite the manager to your classroom to tal* to your students$ . As* i( they would provide a (ield trip e&perience (or your class$ . Invite local managers to see your students in action$ <Class ca(G or restaurant> . As* 'usinesses (or equipment donations$