Professional Documents
Culture Documents
Strategic HRM at Big Bazaar 121217225615 Phpapp01
Strategic HRM at Big Bazaar 121217225615 Phpapp01
Big Bazaar is a chain of department stores in India currently with 100 outlets. It is owned by Pantaloon Retail India Ltd, Future Group. It works on the same economy model as Wal-Mart and has been successful in many Indian cities and small towns. Currently Big Bazaar stores are located only in India. It is the fastest growing chain of department stores and aims at having 350 stores by 2010. Big Bazaar is the destination where you get products available at prices lower than the MRP, setting a new level of standard in price, convenience and quality.
HRM in Retail
In todays Era it is difficult to gain an edge through unique product offerings, since todays customers has easy access to a wide selection of goods. Retailers are striving to create a superior store experience for consumers To increase sales & Customer Loyalty Two Major Retail Variable Assets are: Inventory Labour
Labour
Retailers single largest controllable expense
Organization Structures
Defines the Hierarchy Levels, the reporting relationships and the decision makers Is the starting point for managing a business Helps understanding various task to be performed and helps in understanding the roles to be played by people within the organization.
Management
HRM
Marketing etc
Owner/Manager
Responsibilities Buying, Promotion, Sales, HR, Operational Control & General Management
External Advisors Sales Staff Lawyers, CA, Bankers, etc Back Office Staff
Responsibilities Accounting & Record keeping, Data Entry, Inventory Control, Purchase Orders, Time Keeping & Payroll, Facilities Management
HRM In Retail
According to HR manger of Big Baazar, Gwalior, Hiring persons with Right Attitude is important in all organizations The HR Function in Retail Involves: 1. Identifying Various roles in organizations 2. Recruiting people with the right attitude to fit the jobs. 3. Training 4. Motivating Employees 5. Evaluating employee performance
Management Processes
Leadership Excellence
Areas covered under this assignment are.. Recruitment & Selection process Induction Training Compensation and rewards Performance appraisal
They are informed about the HR policies and rules of the company.
Training
Need of Training arises at following Times:
Induction Sales Staff in direct contact with customers
Communication Knowledge Product Knowledge Company Policies on Return Knowledge of the workplace Market Awareness Personal Grooming
Skill enhancements
Performance Appraisal
The HR department conducts performance appraisal of all the employees annually in the month of April. Based on their performance increments are given in their pay. In addition to this if an employee achieves or exceeds the target given to along with their team members will be provided with attractive cash and other incentives.