Professional Documents
Culture Documents
Verbal Communication
Verbal Communication
Verbal Communication
Group Members
Madiha Irshad
Mehwish Javaid
Sumaira Naz
Iqra Ishtiaq
Qurat-ul-Ain
Table of contents
What is verbal communication? Types of communication Etiquettes of communication Advantages & Disadvantages of communication Challenges & Purpose
Communication - Meaning
Communication is a dynamic process through this process we convey a thought or feeling to someone else. how it is received depends on a set of events, stimuli, that person is exposed to. how you say what you say plays an important role in communication.
Written Word
Barrier
Feedback/Response
LEVELS OF COMMUNICATION
VERBAL
Intra verbal: intonation of word and sound Extra verbal : implication of words and phrases, semantics
NON-VERBAL
Gestures Postures Movements
Verbal Communication
Uses words either written or spoken. Better to use Oral. Refers to use of sounds and language to relay message. Expression of desires, ideas and concepts. Vital to the processes of learning and teaching.
Strong Relationship
Primary tool for expression between two or
more people.
Key Components
Language
Sounds
Speaking
words
Cycle
Sounds Words
Speaking
Language
Sounds
Words
Imitative of natural sounds. Expressions of emotions. Words alone have no meanings People put meanings into words.
Language
As meanings is assigned to words, language develops.
According to theorists
Language is an out growth of group activities.
Language develops from basic sounds and gestures.
Total languages
Over 3,000 languages are spoken in the world. Create difficulties between different languages.
Speaking
Language leads to the development of
speaking. Eliminate misunderstanding.
Areas of speaking
Two major areas are: Interpersonal Public
Qurat-ul-Ain BB-10-60
Interpersonal speaking
process by which people exchange information, feelings, and meaning through verbal communication as well as non-verbal cues.
verbal communication
non-verbal cues
Interpersonal speaking
Learned behavior Improved through:
Knowledge
Practice
Feedback
Speaking
Casual approach can be problematic
Second, first impression People perceive totally different meaning
o Sender dont have apparent idea o Unable to articulate
Manage your impression by: consciously tailoring your remarks delivery style that suit the situation
Business Speaking
blurred, imprecise, or thoughtless business communication can: squander precious time estrange employees or customers obliterate goodwill toward management or the business as a whole.
Speaking
Goal Take advantage of positive characteristics. Minimize the dangers.
Speaking - a tool to accomplish your objectives.
Plan - what youre going to say & how youre going to say
Effective communicator:
Apply the same process you use in written communication when you are communicating orally.
Before you speak, think about your purpose, your main idea, and your audience Organize your thoughts in a logical way. Decide on a style that suits the occasion and then edit your remarks mentally.
As you speak, watch the other person to see whether your message is making the desired impression. If not, revise it and try again.
1- EXPRESSIVE STYLE
Use this when you are expressing you feelings, complaining, joking or socializing.
2- DIRECTIVE STYLE
We use these styles to exert leadership, give orders, pass judgment, or state our opinions
EXAMPLE I want all of you to submit your assignments by tomorrow at any cost
It is rational, unbiased, objective and bland. This is the style mostly used in business dealings
3- META STYLE
It is used to discuss the communication process itself. Meta language enable us to talk about our interactions.
EXAMPLE: "We seem to be having a hard time agreeing on the specifics of the incentive-pay plan."
Uses
Give and collect information. Influence the attitudes and behavior of others. Form contacts and maintain relationships. Make sense of the world and your experiences in it. Express personal needs and understand the needs of others. Give and receive emotional support. Make decisions and solve problems. Anticipate and predict behavior.
Regulate power.
Public Speaking
It requires the ability to develop and present ideas in a persuasive and organized manner.
Choosing a
Purpose of speech
Purpose of speech
You must know what are you persuading or informing your audience.
Gather information
There are countless sources of gathering information e.g. Newspaper Magazine Internet Govt documents
Conclusion
A speaker provide the clear closure in the ending so that the audience is clear that the speaker is finished. You can do this by Restating main points Ending with quotation summarize your main points
Etiquette
The practices and forms prescribed by social convention or by authority. Cultural specific
Importance of etiquettes
Gives professionals the tools to impress clients and colleagues. Builds confidence and helps create a winning style. Gives the organization an overall polished, professional image.
Principles of etiquettes
Making introductions
Always make a proper introduction
Telephone etiquettes
Identify yourself Return phone calls within 24 hours When you place a call, identify yourself, your company or department you represent Always speak calmly and choose your words naturally Use simple English avoid slang and/or acronyms(customers) Focus your attention on the customer
Telephone Etiquette
Customer forms a mental
PICTURE of you.
P PITCH I INFLECTION
This is companys message system not yours. Be professional Outgoing messages should include your name Let the caller know how to reach a live person in an emergency Keep your outgoing messages current and up to date
Ask the person if he/she will hold or not Never keep a caller on hold for more than a minute Thank a caller for holding
While making emails dont use Acronyms-LOL etc Emoticons Dont use text messages like conversation or informal talk Do include subject line Proper capitalization and punctuation
To change behavior
To get action
To persuade
To ensure understanding
In context of Business
Essential actions taken by managers and staff almost entirely through verbal communication.
Mistakes multiply
Productivity crash down
communication
Saving of Time
Saving of Money
Clear Doubts
Misunderstanding because of
Poor word choice
Differing perspectives
Faulty communication techniques
Language As barrier
Because of different
cultures and Differences its
difficult to communicate
How
Improve language.
Improve pronunciation. Work on voice modulation. Work on body language. Improve on your topic of discussion.
Practice meditation & good thoughts. Think and speak. Do not speak too fast. Use simple vocabulary. Look presentable and confident. Do not speak only to impress someone.
THANKS