J.DANIEL Reg. No.

11810631011 MASTER OF BUSINESS ADMINISTRATION IN HUMAN RESOURCE MANAGEMENT

PROJECT REPORT ON A STUDY ON EFFECTIVENESS OF WE ARE LISTENING SESSION AT CATER PILLAR INDIA PRIVATE LIMITED

Introduction:
WE ARE LISTENING SESSION is the grievance redressal system followed at CATERPILLAR INDIA PVT LIMITED. A grievance can be defined as any sort of dissatisfaction, which needs to be redressed in order to bring about the smooth functioning of the individual in the organization Its an informal process of grievance handling Methods used are Continuous improvement card, it includes. 1. owing support group, 2. date, 3. Ref.no, 4. Originator, 5. detailed description of ideas/ issues, 6. Business case for idea/issue, 7. date to be completed by, 8. completion and sign of

OBJECTIVES OF THE STUDY:

PRIMARY OBJECTIVES To study the effectiveness of WE ARE LISTENING session at caterpillar India private limited. SECONDARY OBJECTIVES To know how the employees participate in WE ARE LISTENING session. To know the issue or problems faced by the employees. To analyze the method adopted by the organization to redress the issues or problem and also the satisfaction towards We ARE LISTENING session To know whether follow-up action has been taken to determine the effect of decision on the aggrieved employee. To suggest some improvements in WE ARE LISTENING SESSION.

REASON FOR CHOOSING THIS TOPIC

The reason for choosing this topic is that for the successful functioning of any business organization finance, machines, materials and manpower resources are essential. Of these various resources the manpower or the human resources occupies a very important place in view of its distinctive characteristics. Every employee has certain job expectations when the organization fails to fulfill such expectations he develops a feeling of discontent or dissatisfaction.

SCOPE OF THE STUDY:

This study will help the organization to know how far the employees are interested towards participating in the WE ARE LISTENING session This study will also help to know about what type of grievances they face more and whether they are satisfied with the currently existing method of redressing their grievances. This study shows the actual attitude of the employees, both their positive and negative view about the organization which will serve as guideline for management to take necessary steps to improve the satisfaction level of the employees towards redressing their grievances. This study provides many suggestions to improve the WE ARE LISTENING session in the organization. It helps to develop cordial relationship between employer and employee.

ABOUT CATERPILLAR INDIA PVT LIMITED

Benjamin Holt and Daniel best as Holt manufacturing company in U.S.A started Caterpillar Corporation in the year 1890.

VISION: Values based organization achieving Asia pacific leadership by 2010. To support the vision they have identified the following four point mission. MISSION: The companys mission is to enable economic growth through infrastructure and energy development, and provide solutions that protect people and preserve the planet.

RESEARCH DESIGN:
Research Design: Descriptive research Descriptive research seeks to determine the answer to Who, and How questions.

TYPE OF RESEARCH DESIGN USED: SOURCES OF DATA: Primary Data: method of collecting primary data has been obtained by administering the questionnaire to the respondents. A Questionnaire consists of set of questions presented to the respondents for their answers. Secondary data: secondary data was collected from magazines, annual reports, and information bulletin, websites and broachers maintained by Caterpillar. 5 POINT SCALE:

RESEARCH DESIGN:
SAMPLING The respondents for this study spread throughout the organization, which is very difficult for the researcher to collect the information from all the respondents, hence convenience-sampling technique has been used to select the respondents from the sampling universe.

RESPONDENTS: Operators Sample Size: 125 operators Population: 375 Sample is chosen from 1/3 of the population which comes to 125 Statistical Tools Simple percentage analysis Weighted average method ANOVAs Rank Correlation Chi-Square

ANALYSIS:

ANALYSIS.doc

FINDINGS:
It is inferred that 37% of employees strongly agree that they are actively participation in we are listening session, 38% of employees just agree, 3% of employees neither agree nor disagree, 14% of employees disagree and only 8% of employees strongly disagree. It is inferred that 30% of employees strongly agree that we are listening session reduces issues of employees, 40% of employees just agree, 5% of employees neither agree nor disagree, 11% of employees disagree and only 14% of employees strongly disagree. It is inferred that 32% of employees strongly agree that we are listening session is been held in transparent and friendly manner, 39% of employee just agree, 6% of employees neither agree nor disagree, 14% of employees disagree and only 12% of employees strongly disagree.

SUGGESTIONS:
In order to make all the employees to actively participate in We are listening session small gifts shall be proved to those who participate in the session. The grievances of the employees shall be redressed at the right time by solving such grievances or issues as soon as possible. By doing so, the employees will get more satisfied. We are listening session shall be conducted in more transparent and friendly manner by which the employees may feel free to share their view points, ideas/suggestions openly.

LIMITATION:
The time allotted for the project was insufficient to do an indepth study The project is subjected to personal bias of the employees. Only a sample of 125 respondents was interviewed and they are only partial. There were some potential difficulties for getting the information from some of the respondents.

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