Problem Solving

Types of Resistance to Overcome

Covert Resistance
Hidden resistance

Overt/Immediate Resistance
Open confrontation

Overcoming Resistance to Change

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Education and Communication Participation Facilitation and Support Negotiation Manipulation and Cooptation Coercion

Problem Solving
Identify the problem Define the problem Examine the options Act on a plan Look at the consequences

Conflict

Functional Conflict
Positive and creative

Dysfunctional Conflict
Negative and performance blocker

Functions of Communication
1. To control members behavior.

2. To foster motivation for what is to be done.

3. To provide for release

of emotions.

4. To provide information needed to make decisions.

Teams

Functional Teams Problem Solving Teams Cross Functional Teams