Professional Documents
Culture Documents
Quality Management Zaid
Quality Management Zaid
A team is a group of people with a common, collective goal. The rationale for the team approach to work is that two heads are better than one. A group of people becomes a team when the following conditions exist:
There is agreement as to the mission Members adhere to ground rules There is a fair distribution of responsibility and authority People adapt to change.
Teams can be classified as department, process improvement, and task force teams. Factors that can promote the success of a team are:
Personal identity of team members Relationships among team members The teams identity within the organization.
After a team has been formed, a mission statement should be drafted. A good mission statement summarizes the teams reason for being. It should be broad enough to allow for the measure of progress.
Teams are not bossed. They are coached. Coaches are facilitators and mentors. They promote mutual respect among team members and foster cultural diversity. Employees will not always work well together as a team just because its the right thing to do. Employees might not be willing to trust their performance, in part, to other employees.
1. 2. 3. 4.
Challenges faced when leading multicultural teams include differing: 1) approaches to decision making, 2) attitudes toward authority, 3) attitudes toward work, and 4) approaches to communicating.