Health Care Domain (US)

-Nimesh Rathod
Flow of Presentation
Basic Overview
US Government Spending
HIT Trend
HIT Opportunity
RIM Services
Different IT Vender and Their Trend
Outsourced Product Engineering
Contact Management Center
Overview (USA)
Health care facilities are largely owned by private sector businesses.

In 2012 the entire federal budget is about 24% of GDP

Federal govt. spending on HIT from $11.6billion for FY 2012 to $11.8 billion for
FY 2013


50% of hospital and medical group practice executives cite meaningful-use
criteria as their top IT concerns

According to 92%97% of patients surveyed, open visit notes, made accessible
through electronic links sent to the patient, are a good idea

Most US doctors 75% own devices such as iPhones, iPads or iPods


Source : Wikipedia , Forbes


US Government Spending
Healthcare Spending
Source : Forbes
Source : US Govt.
Health care IT Trend
As of the end of April 2013:
More than 291,000 eligible professionals and
over 3,800 eligible hospitals have received
incentive payments from the Medicare and
Medicaid EHR Incentive Programs.

Approximately 80 percent of all eligible
hospitals and critical access hospitals in the
U.S. have received an incentive payment for
adopting, implementing, upgrading, or
meaningfully using an EHR.

More than half of physicians and other eligible
professionals in the U.S. have received an
incentive payment for adopting, implementing,
upgrading, or meaningfully using an EHR.
EHR
Source : Healthitplus
cont.
62 Health IT Regional Extension Center : TO offer
guidance to adopt meaningful use of EHR.
REC cover 130,000 Primary care provider and
20,000 Nurse Practitioners.
941 vendors providing more than 1700 Unique
certified EHR products
More than 50,000 Heatlhcare IT jobs are created
bet. 2008 to 2011
As on January 2013 : 976 Post-Graduated and
Master-level graduated
As on March 2013 : 17,523 IT Professionals are
Trained from college.



Opportunity market mHealthcare
Deloitte Center for Health Solutions, 2012 Survey of U.S. Health
Care
Source : Deloitte
Remote Infrastructure Management
Infrastructure
Maintenance
Infrastructure
Monitoring
Infrastructure
Engineering
Application
response time
assurance
Application Driven
Quality of Service
(QoS) mgmt
Network Bandwidth
Optimization
Capacity Mgmt.,
Trend Analysis
Infrastructure
Consulting
Network Planning,
and Continuous
Process
Improvement
Network
Implementation,
Project Management
Disaster Recovery
Architecture Design,
Technology Adoption
Device, Port, Link
monitoring
24 x 7 Network
Health monitoring
Proactive problem
alerting ensuring
network uptime
Vendor Management
SLA-based Multi
modal Remote
Helpdesk support
Voice/ Chat/ Email
Configuration
Management,
Change Release/
Patch Management
Troubleshooting
and Fault
management
Manufacturing
Services in RIM
RIM Global leaders in a variety of industries
Hitachi
Network mgmt., server admin., storage mgmt., DB admin.

Microsoft
Help desk, server admin, DB admin., DR, backup admin.

Shell
Help desk, server admin., security admin., messaging, problem coordination
Gartner as well has forecast that 70% of all North American companies will have
RIM service contracts by 2012

McKinsey & Company study estimated that the total market for RIM services is
$96 billion to $104 billion, of which $26 billion to $28 billion is likely to be realized
by 2013




Facts
Remote Cardiac Monitoring Services
The U.S. market for remote cardiac monitoring devices and services is set for more
than a 25 percent increase from 2011 to 2016

The U.S. is by far the worlds leading region for remote cardiac monitoring, with
market revenue expected to rise to $867 million in 2016







Remote Access Services and App. Vendor
Profile
Citrix is the cloud company that enables mobile work stylesempowering
people to work and collaborate from anywhere.

It help IT and service providers build clouds, leveraging virtualization and
networking technologies to deliver high-performance, elastic and cost-
effective cloud services

With market-leading solutions for mobility, desktop virtualization, cloud
networking, cloud platforms, collaboration and data sharing

Citrix products are in use at more than 260,000 organizations and by over
100 million users globally. Annual revenue in 2012 was $2.59 billion.


http://www.citrix.com
Users worldwide rely on LogMeIn solutions for remote
control, file sharing, systems management, data
backup, business collaboration and on-demand
customer support.
Over 125 million devices worldwide have connected to a
LogMeIn service.
https://secure.logmein.com/
Dell Wyse is the global leader in Cloud Client Computing. The Dell
Wyse portfolio includes industry-leading thin, zero and cloud PC client
solutions

Dell Wyse has shipped more than 20 million units and has over 200
million people interacting with their products

Dell Wyse partners with industry-leading IT vendors, including
Cisco, Citrix, IBM, Microsoft, and VMware


http://www.wyse.in
the global leader in virtualization and cloud infrastructure, delivers
customer-proven solutions that accelerate IT
With more than 480,000 customers and 55,000 partners, VMware
solutions help organizations of all sizes lower costs, increase
business agility and ensure freedom of choice.





http://www.vmware.com
http://www.laplink.com

Laplink Software has been a global leader in PC connectivity

Trust of more than 15 million PC and Mac users worldwide who migrate,
transfer, synchronize, share and remotely access billions of files per week.

PCmover now commands 70% of the migration software market in the U.S.
alone and is currently the best selling migration product in the world
The new landscape of healthcare IT includes:

Doctors gaining complete, secure access on any device
to all the apps they rely on

Nurses logging in to any station quickly and easily with a
seamless, consistent session everywhere they go

Clinicians and business administrators securely
accessing real-time information wherever they are

Practitioners sharing electronic health records (EHRs) as
patients move among private practices, hospitals, clinics
and long-term care facilities
Helthcare IT Service
provider
Outsourced Product Development
Hitachi Consultings OPD Life Cycle Model
OPD Help Companies for
Challenges in ODP
Source : igate
TechNavio's analysts forecast the Global Engineering Service
Outsourcing (ESO) market to grow at a CAGR of 25.78 percent over the
period 2012-2016.
Vendors for Global Engineering Service
Outsourcing
Aricent Group
Beyondsoft Corp.
Clasoft Labs India Pvt. Ltd.
Cybage Software Pvt. Ltd.
EPAM Systems
GlobalLogic
Infotech Enterprises Ltd.
iGate Corp.
KPIT Cummins Infosystems Ltd
Tata ELXSI Ltd
Vanceinfo Technologies Inc.
Contact Center Management
Genesys 8 is a highly scalable, feature-rich contact center offering with strong
integration and consistent management and administration across applications,
making Genesys a very strong and formidable competitor in global customer
care.
Aspect Contact Center Solution
Aspect enhanced the Unified IP platform with release 7.1, adding
enhanced proactive outbound compliance, inbound routing features,
scalability capacities for agents and self-service ports, and total cost of
ownership via virtualization.

Avaya Contact Center Solution
Avayas suite of customer experience management solutions, including
Avaya Aura Contact Center 6.3, with recent enhancements in mobility,
social media and Web video, is a complete customer suite supporting
large, complex contact centers.

Cisco Contact Center Solution
Ciscos Contact Center Enterprises new V9.0, scalability
enhancements and the introduction of a packaged offering are
focused on achieving the companys goal of becoming the
number one contact center global market share leader

Siemens Enterprise Contact Center Solution
Siemens Enterprise Communications OpenScape Contact
Center Suite, including Agile, Enterprise, Campaign Director,
Voice Portal and OpenScape Cloud Contact Center solution,
provide a wide choice of customer service implementations.
Contact Center Solutions
Thank you