CONFLICT

The Clash of WANTS & NEEDS

- Between Countries for control of Resources.
- Between Cultures/Races/tribes to exist,
Survive & Prosper.
- Within Organisations for Addl. Benefits.
- Between Individuals for what ????
- Within an Individual because of ????

LEVELS OF CONFLICT
Intrapersonal
Inter-Personal.
Intragroup.
Inter-Group.
Intraorganisational.
Inter-Organisational

Intrapersonal Conflicts
Conflict from frustration.

Goal Conflict.

Role Conflict.
Conflict from Frustration

NEED DRIVE
B
A
R
R
I
E
R
GOAL
FRUSTRATION
Types of Barriers.
EXTERNAL

SOCIAL.
NON SOCIAL


Less Lasting
INTERNAL





More Lasting
DEFENCE MECHANISMS
AGGRESSION.

WITHDRAWAL.

FIXATION.

COMPROMISE.
GOAL CONFLICT
APPROACH APPROACH.

APPROACH AVOIDANCE.

AVOIDANCE AVOIDANCE.
ROLE CONFLICT
Son
Friend Employee
Husband
Father
YOU
as
Extent of Undesirable Effects from
ROLE CONFLICT
Depends on ---

Awareness of Conflict.
Acceptance of Pressure.
Tolerance of Stress.
Personality Make-up.
INTER-PERSONAL CONFLICT
PERCEPTIONS.

SELF CONCEPT.

TRANSACTIONS.
Problems with SELF - CONCEPT
I AM OK -- YOU ARE NOT OK.

I AM NOT OK -- YOU ARE OK.

I AM NOT OK -- YOU ARE NOT OK.

I AM OK -- YOU ARE OK.
TRANSACTIONS
&
HUMAN BEINGS


TRANSACTIONAL ANALYSIS
Nature of A Human Being
Traditionally : GOOD & BAD.

Sigmund Freud: Super Ego -- Ego -- ID

Dr,Eric Berne : Transactional Analysis.
Parent
Adult
Child
Typical Human Being
CRITICAL PARENT NURTURING PARENT
Adult
NATURAL CHILD ADAPTED CHILD LITTLE PROFESSOR
Structural Analysis
CP NP
A
NC AC LP
Structural Analysis
TRANSACTIONS
When Human Beings interact with each,
TRANSACTIONS
take place between them.

Such Transactions can be
COMPLEMENTARY
or
CROSSED
P
A
C
Complementary Transaction
P
A
C
A Complementary Transaction
- Good Morning.
- Very Good Morning.
C
A
P
C
A
P
A Complementary Transaction
- Where are you going ?
- I am going home.
C
A
P
C
A
P
A Complementary Transaction
- When can I meet you ?
- Tomorrow morning.
C
A
P
C
A
P
A Complementary Transaction
- Papa, where is Mummy, I am scared.
- Dont worry Beta. She is at home.
C
A
P
C
A
P
P
A
C
Crossed Transaction
P
A
C
Crossed Transaction
- Where are you going ??
- None of your business !!
P
A
P
C
A
C
Crossed Transaction
- How is business ??
- I dont have tell you !!
P
A
P
C
A
C
Crossed Transaction
- How are you ??
- Mind your own business !!
P
A
P
C
A
C
Crossed Transaction
- You are always drinking.
- Shut up and mind your own
Business.
P
A
P
C
A
C
CONFLICT CONTENT
FACTS :People see the same Facts from
distinctly different viewpoints.
METHODS : People disagree on how to
do something.
GOALS : The goals towards which people
work are different.
VALUES : People differ in their basic
values.
5 Basic Methods for
Resolving Conflict
1. AVOIDANCE.

2. ACCOMMODATING.

3. WIN LOSE.

4. PROBLEM SOLVING.

5. COMPROMISING.
Behavioral Styles For Conflict Situations
Love
Life is a school.
Those who learn to love
and help others
graduate with honors!



DRIVE
Conflict from Frustration





NEED DRIVE
B
A
R
R
I
E
R
GOAL
FRUSTRATION