Introduction.

Benefits of listening.
Inventory of poor listening habits.
Developing good listening habits.
Essential skills of active listening.
Improving listening habits.
Giving and receiving feedback.
Guidelines for feedback.
When not to give feedback.
How to give effective feedback.
Knowing how to receive feedback.
What is Listening?
•the process of receiving, constructing
meaning from, and responding to
spoken and/or nonverbal messages; to
hear something with thoughtful
attention
Poor listening causes
disaster.
Time wasting mistakes.
Central skill-
Interpersonal relations.
Demonstrates acceptance.
Promotes problem solving abilities.
Increases speaker’s receptiveness to the
thoughts and ideas.
Increases the self esteem of other person.
Helps overcome self-centeredness.
Helps prevent head on emotional collision.
Fast Facts
•We listen at 125-250 wpm, think at
1000-3000 wpm
•75% of the time we are distracted,
preoccupied or forgetful
•20% of the time, we remember
what we hear
•More than 35% of businesses think
listening is a top skill for success
•Less than 2% of people have had
formal education with listening
Preoccupied with
talking.
Subject Uninteresting.
Oversimplifying
Answers.
Criticizing Speaker’s
Delivery.
Jumping to conclusion.
Getting Over-
stimulated.
Cont..
Giving wrong meaning to words.
Listening only for the facts.
Faking attention to the speaker.
Emotion laden words- throw off the track.
Resisting the temptation to interrupt.
Wasting differential between rate of
speech and thought.
Stop talking.
One conversation at a time.
Empathize with the person speaking.
Don’t interrupt.
Ask questions.
Show interest.
Give undivided attention.
React to ideas- not to the speaker.
Listen for what is not said.
Listen to how something is said.
Share the responsibility for communication.
 Percentage of Communication
Mode of Formal Years Percentage of
Communication of Training Time Used
Writing 12 years 9%

Reading 6-8 years 16 %

Speaking 1-2 years 30%

Listening 0-few hours 45%

Paraphrase others as they speak.
Reflect feelings.
Reflect meanings.
Reflect conclusion.
Follow through.
Review your listening habits.
Recognize undesirable listening habits.
Refuse to tolerate undesirable habits.
Replace undesirable habits.
Chinese whispers
Acknowledge the need for feedback.
Give positive and negative feedback.
Understand the context.
Provide definitions.
Use common language.
Don’t assume.
Focus on behavior than on people.
Know when to give feedback.
Know how to give feedback.
Don’t know much about the circumstances
Don’t care about the person.
Person has no power to change.
Low self esteem.
To under estimate.
Time , Place , Circumstances are not
proper.
Be Descriptive.
Be Objective.
Don’t use labels.
Don’t exaggerate.
Don’t be judgmental.
Speak for yourself.
Talk first about yourself.
Take issues as statement, not as questions.
Encourage people to change.
Build trust.
Give positive feedback.
Breathe.
Listen carefully.
Ask question for clarity.
Acknowledge the feed back.
Acknowledge valid points.
Don’t be defensive.
Understand other person’s objective.
Take time to sort out what you heard.
PRESENTED BY
Devina Jayanth.
Abhishek kr D
Gaurav Kr.
Prakash Iyer.
Sumit kr
Sumit kr. Sarangi