Infrastructure Consulting Services SAMPLE

System Center Expertise & IMAGE

Experiences
May 2007

DELL CONFIDENTIAL — FOR USE UNDER CUSTOMER NDA ONLY

WHAT DO YOU KNOW ABOUT DELL SERVICES?

Annual Services Revenue ($B)

$5.0
• Dell is strongly focused on IT
infrastructure services

• Would be a Fortune 500 $4.0

Business as a standalone
company
$3.0
• Dell Services is ranked #2 in
the US and #3 worldwide in IT
hardware services revenue*
$2.0
• We are a network of 52,000
skilled professionals in 180
countries around the world
$1.0
• Our business is built to deliver
superior quality and value

$0.0
2002 2003 2004 2005
*Market Statistics: The Hardware Services 50, Worldwide, Gartner, March 2006

DELL CONFIDENTIAL — FOR USE UNDER CUSTOMER NDA ONLY DELL EXECUTIVE BUSINESS REVIEW 2
… AND OUR STAFF CAPABILITIES

Over 100 Dell Enterprise Project Managers

• Standardized and repeatable PM methodologies that apply PMI best practices

Over 1,000 Professionals in Dell ITIL Worldwide

• Dell ITIL Service Managers, “Master” level
• Dell ITIL Practitioners
• Dell ITIL Trained Staff

Dell’s Six Sigma BPI Program

• Over 3,500 Certified Belts
• Over 30,000 BPI Trained

Over 200 Certified Dell Enterprise Installation Engineers/Design Architects

• Microsoft Certified System Engineer – MCSE
• Altiris Certified Engineer - ACE
• Red Hat Certified Technician RHCT (Linux)
• Certified Netware Administrator – CAN/CNE
• Sun Certified System Administrator (Solaris)
• Dell Certified Professional in Networking and Servers
• EMC Proven Professional
• Cisco Certified Network Engineer – CCNE

Over 780 SAN implementation experts

600+ Storage/Server Support and Technical Account Resources

DELL CONFIDENTIAL — FOR USE UNDER CUSTOMER NDA ONLY DELL EXECUTIVE BUSINESS REVIEW 3
Top Customer Experiences
First Customer Overview – Dell IT Department
• Profile
• Headquartered in Round Rock, Texas
• More than 78,000 employees worldwide

• Business Situation
• Required scalable management to meet growth requirements
• Approximately 100,000 Windows-based Desktop and Laptop Computers
• Approximately 135,000 Windows-based Server Computers
• More than 400 Class 1 applications on more than 4,000 servers

• Solution
• Consolidated Multiple monitoring products
• Microsoft Systems Management Server 2003
• Microsoft Operations Manager 2005
• Pilot roll-out in process of SCOM 2007
• Each 5-server Operations Management group supports up to 4,000 monitored servers
• Dell pushes out BIOS, firmware, and drivers to Dell servers using (ITDU) Inventory Tool for Dell
Updates

•Benefits
• Global scalability
• Mission-critical reliability
• Enhanced security through centralized software distribution
• Improved end-user and IT staff productivity

DELL CONFIDENTIAL — FOR USE UNDER CUSTOMER NDA ONLY DELL EXECUTIVE BUSINESS REVIEW 5
 DELL USES SMS TO EMPOWER GLOBAL IT

• 80 Hierarchical SMS Servers support 100,000 computers / 135,000 servers

• Dell reduced the number of SMS servers from 102 to 80
• Larry Kiernan, Global Vice President of Technology Engineering, Dell IT
• “At Dell, we’re all about scaling out rather than scaling up. Although that approach has
definite advantages from a cost perspective, it also presents some unique challenges
from an IT management discipline. To properly manage the systems on which our
business depends, we need IT management solutions that can scale to support the
entire Dell enterprise – and that can help small, centralized teams monitor, manage, and
support that worldwide infrastructure.”
• Takis Petropoulos, Senior IT Systems Engineer, Dell IT
• “Deploying Windows Vista by using SMS will save us a lot of time and money. To users,
Windows Vista is just another on-demand software application. When a user selects
Windows Vista from the list of advertised applications, the User State Migration Tool
preserves the user’s data and settings…”

DELL CONFIDENTIAL — FOR USE UNDER CUSTOMER NDA ONLY DELL EXECUTIVE BUSINESS REVIEW 6
 DELL USES SCOM TO MONITOR GLOBAL IT

• A system that formerly monitored 5,000 servers now monitors 24,000+

• Dell reduced the number of management servers from 76 to 24
• David Rubio, Systems Engineer, Dell IT
• “The breadth of features MOM 2005 offers enabled us to develop significant custom
integration and automation. Our Windows Server monitoring life cycle is almost
completely automated now, thanks to the MOM application programming interface, the
Microsoft Connector Framework, and other MOM 2005 features.”
• Lon Alonzo, Systems Engineer, Dell IT
• “With the addition of the Dell hardware management pack to MOM 2005 and the Dell
OpenManage server administrator agents on Dell PowerEdge servers, we were able to
extend the hardware monitoring capabilities. These PowerEdge-specific additions help
MOM monitor for hardware events such as drive and fan failures, memory errors,
temperature problems, and more.”
• Pragnesh Rathod, Project Manager, Dell IT
• “Dell IT is saving about $200,000 annually in effort hours thanks to the automation made
possible by MOM and Dell OpenManage. In addition, our goal was to achieve server
stability across the organization with a standardized and centralized systems monitoring
infrastructure. We’ve done that and preserved scalability in the process.”

DELL CONFIDENTIAL — FOR USE UNDER CUSTOMER NDA ONLY DELL EXECUTIVE BUSINESS REVIEW 7
DELL IT SYSTEM CENTER CONFIGURATION

Hardware
• PowerEdge™ 2850 servers with Intel® Xeon®
• PowerEdge™ 6850 servers with Intel® Xeon®
• Dell/EMC CX 600 storage area networks
• Dell/EMC CX 700 storage area networks

Software:
• Dell OpenManage™ Systems Management Suite
• Microsoft® Operations Manager 2005
• Microsoft® Systems Management Server 2003
• Windows Server® 2003 Enterprise Edition

DELL CONFIDENTIAL — FOR USE UNDER CUSTOMER NDA ONLY DELL EXECUTIVE BUSINESS REVIEW 8
Second Customer Overview – DaimlerChrysler
• Profile
• Seventh largest company in the world
• Doing business in more than 200 countries worldwide
• Global revenue of over US$190 billion
• More than 365,000 employees worldwide
• Headquartered in Berlin, Germany

• Business Situation
• Standardizing software around Microsoft Systems Management Server (SMS) 2003 SP2 for
distributing software
• Required to directly manage 38,000 computers
• Tightening upgrade cycles in response to worm and virus threats

• Solution
• Microsoft Systems Management Server 2003 SP2
• Dell PowerEdge Server Platform

•Benefits
• Single console for managing entire end-user machine state
• Global scalability
• Enhanced security through centralized software distribution
• Improved end-user and IT staff productivity

DELL CONFIDENTIAL — FOR USE UNDER CUSTOMER NDA ONLY DELL EXECUTIVE BUSINESS REVIEW 9
“Line-of-Business Monitoring” Offering SAMPLE
May 2007 IMAGE

DELL CONFIDENTIAL — FOR USE UNDER CUSTOMER NDA ONLY

 ‘LINE-OF-BUSINESS MONITORING’ OFFERING

Production ‘Proof of Concept’ engagement includes:

One week of on-site advanced consulting services to…

• Perform initial evaluation of environment
• Install and configure offering platform and reporting
• Perform a ‘high-level’ assessment of the environment

‘Line-of-Business Monitoring’ of Messaging services provides…

• Standard reports and ‘Service Level’ focused reports and graphs
• ‘Service Level’ Alert thresholds and emails
• Design of a ‘Service Level Health Condition’ using the new Workflow ability
• Database Services and Authentication offerings to follow later

Dell Dual-CPU 29XX series PowerEdge server for hosting platform

• Configuration with DRAC, Energy Smart, and Dell OpenManage

Microsoft Operations Manager 2007 and Windows Server 2003 Software

• No cost for software for 120 days (Time-limited software version)

DELL CONFIDENTIAL — FOR USE UNDER CUSTOMER NDA ONLY DELL EXECUTIVE BUSINESS REVIEW 11
 PAIN AREAS… BENEFITS…

• Businesses measure success by • Analysis of the Line of Business service

Service Lines, not by Application • Applications
• IT must meet service level objectives • Physical infrastructure
• Supporting services
• IT must market services to the
business stakeholders • A model for the entire end-to-end service

• Inability to tie processes to real-time • Ability to monitor and manage

service data and alert proactively

• Inability to get the right information to • Ability to tie together service lines,
the right people at the right time people, and processes

DELL CONFIDENTIAL — FOR USE UNDER CUSTOMER NDA ONLY DELL EXECUTIVE BUSINESS REVIEW 12
DELIVERABLES AND RESULTS…

Provided at the end of the engagement…

• ‘High-level’ estimations for a complete production implementation including…
– Software
– Hardware
– Services cost and length of time
• Functional ‘Proof of Concept’ platform providing…
– Reports and graphs based on real data
– Alerts and emails caused by real events
– Ability to start to ‘visualize’ service level and operations

Customer is ‘left the keys to’…

• Brand new Dell 29XX series PowerEdge server with…
– Dual Processor
– Multiple hard drive configuration for Microsoft SQL
– Dell DRAC card for full remote management

DELL CONFIDENTIAL — FOR USE UNDER CUSTOMER NDA ONLY DELL EXECUTIVE BUSINESS REVIEW 13
Thank You!