Professional Documents
Culture Documents
Chapter 9
Chapter 9
Non-Verbal Communication
Nonverbal Communication
• Exchange of • Nonverbal is
information thru stronger
nonlinguistic signs • Nonverbal adds to or
qualifies message
• Assists in drawing • More frequent:
accurate – 7 % words
conclusions – 55% body (facial,
posture)
• Increases
– 38% voice (Mehrabian
sensitivity (1968)
Kinesics
• Movement—most studied category of
nonverbal communication; includes
gestures as well as posture.
1. Not a precise science.
2. Differs between cultures.
3. More accurate if observed over time.
4. Gestures.
5. Cultural context (Symbols and action
vary).
Strategic Usage of
Nonverbal Signals
Emblems—actually stand for
something.
Illustrators—complement verbal
message.
Regulators—gestures that
control what a speaker says.
Affect Display—more complex
and obvious.
Adapter—moving body parts
that simulate what you
would like to do, but can’t.
PROXEMICS
Personal Space
• DISTANCE
– Intimate Distance 18”
– Personal Distance 1 - 4 ‘
– Social Distance 4 - 8’
– Public Distance 12’
• STATUS
– Higher physical locations
– Privacy
– Propinquity—close to power
Spatial Differences
• Nonverbal aspects
of vocal delivery:
pitch, tone,
response or onset
time, and duration
of message.
• Nervous—high
pitch
• Slow response—
lying or thoughtful
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