Hospitality Operations: Careers in the Worlds Greatest Industry, 1/e 2005 Pearson Education, Inc.

J. D. Ninemeier and Joe Perdue Upper Saddle River, NJ 07458

OH- 11.1
Food and Beverage Services Offered
by Full-Service Hotels
Hospitality Operations: Careers in the Worlds Greatest Industry, 1/e 2005 Pearson Education, Inc.
J. D. Ninemeier and Joe Perdue Upper Saddle River, NJ 07458

Restaurants typically offer a la carte dining, and many are able to
serve banquets to relatively small groups of guests. Hotels offer
foodservices not seen in most other types of hospitality
organizations:

Banquets for very large groups of people. Some hotels have
ballrooms and meeting spaces that can serve several thousand or
more guests at the same and/or different events.

Room service. The service of food and beverages within a guest
room is uncommon in any other segment of the hospitality industry.

Employee foodservices. Large hotels may employ hundreds or
thousands of staff members. Employee cafeterias are sometimes
available for their exclusive use, and a subsidized meal is
considered a fringe benefit.

OH-11.2
SPECIAL HOTEL FOODSERVICES
Hospitality Operations: Careers in the Worlds Greatest Industry, 1/e 2005 Pearson Education, Inc.
J. D. Ninemeier and Joe Perdue Upper Saddle River, NJ 07458

OH- 11.3
Management Positions in Food and Beverage
Service (Small Hotel)
Hospitality Operations: Careers in the Worlds Greatest Industry, 1/e 2005 Pearson Education, Inc.
J. D. Ninemeier and Joe Perdue Upper Saddle River, NJ 07458

OH- 11.4
Management Positions in Food and Beverage Service
(Large Hotel)
Hospitality Operations: Careers in the Worlds Greatest Industry, 1/e 2005 Pearson Education, Inc.
J. D. Ninemeier and Joe Perdue Upper Saddle River, NJ 07458

OH- 11.5
Management Positions in Food and Beverage Service
(Very Large Hotel)
Hospitality Operations: Careers in the Worlds Greatest Industry, 1/e 2005 Pearson Education, Inc.
J. D. Ninemeier and Joe Perdue Upper Saddle River, NJ 07458

Why Room Service May Not Be
Profitable
Labor costs are high.
It takes a significant amount of time to
transport food from the kitchen to (often)
remote guest room areas and back to the
kitchen.
Expenses for equipment can be significant.
Costs for items such as glasses, cups,
flatware, and serviceware increase room-
service costs, and these items are frequently
stolen.

OH- 11.6
Hospitality Operations: Careers in the Worlds Greatest Industry, 1/e 2005 Pearson Education, Inc.
J. D. Ninemeier and Joe Perdue Upper Saddle River, NJ 07458

Special Room Service Operating
Concerns
Communication problems. These can arise when
incomplete order information is received from the
guests.
Lost opportunities for upselling by the order taker.
Within-guest room service challenges.
Room servers must set up the meal, explain
procedures to retrieve items, present the guest
check and secure payment, open bottles of wine,
and provide an attitude of genuine hospitality.
OH- 11.7
Hospitality Operations: Careers in the Worlds Greatest Industry, 1/e 2005 Pearson Education, Inc.
J. D. Ninemeier and Joe Perdue Upper Saddle River, NJ 07458

Why Banquet Events Are More
Profitable Than Ala Carte Dining
Banquets frequently celebrate special events and
create opportunities to sell more expensive and
profitable items.
The number of meals is known in advance, and it is
easier to schedule production and labor
requirements.
There is less likelihood of overproduction of food.
Banquet planners can frequently sell hosted or
cash bars that enable increased sales of alcoholic
beverages.

OH- 11.8
Hospitality Operations: Careers in the Worlds Greatest Industry, 1/e 2005 Pearson Education, Inc.
J. D. Ninemeier and Joe Perdue Upper Saddle River, NJ 07458

Topics to be addressed include:
Last day a banquet space will be held without a signed contract
Time by when an attendance guarantee must received
Cancellation policy: an explanation of fees to be assessed if the
banquet contract is canceled
Guarantee reduction policy: if the final guarantee is less than
the specified percentage of the initial guarantee, an additional
charge may be assessed
Billing: information about the amount and schedule for guest
payment
Information about the service of alcoholic beverages
Other information
OH 11.9
BANQUET CONTRACTS AND BILLING POLICIES
Hospitality Operations: Careers in the Worlds Greatest Industry, 1/e 2005 Pearson Education, Inc.
J. D. Ninemeier and Joe Perdue Upper Saddle River, NJ 07458

Alcoholic Beverage Service
In Hotels
All hotel employees (not just food/beverage
servers) must receive training to recognize
intoxication.
Intoxicated guests may need to travel long
distances within the hotel to reach their
guest rooms.
Issues such as underage drinking in guest
rooms and transport of alcoholic beverages
to guest rooms by minors can cause
problems.
OH- 11.10