The document discusses the business strategies of a major Indian paint company. It describes how the company was started in 1942 by four friends and has since become a market leader in paints. The company follows a direct-to-dealer strategy rather than using distributors, and has built a strong national dealer network. It classifies dealers based on sales volumes and provides incentive programs to boost sales. The company also maintains a database of applicators who apply the paint and offers them training programs and incentives.
The document discusses the business strategies of a major Indian paint company. It describes how the company was started in 1942 by four friends and has since become a market leader in paints. The company follows a direct-to-dealer strategy rather than using distributors, and has built a strong national dealer network. It classifies dealers based on sales volumes and provides incentive programs to boost sales. The company also maintains a database of applicators who apply the paint and offers them training programs and incentives.
The document discusses the business strategies of a major Indian paint company. It describes how the company was started in 1942 by four friends and has since become a market leader in paints. The company follows a direct-to-dealer strategy rather than using distributors, and has built a strong national dealer network. It classifies dealers based on sales volumes and provides incentive programs to boost sales. The company also maintains a database of applicators who apply the paint and offers them training programs and incentives.
Anshul Karn(2013044) Arun R (2013061) Balaganesh (2013073) Chetan Guleria (2013082)
Introduction Four friends started the company in a garage by the year 1942 Market leader in paints since 1967 Went public in the year 1982 Recently the company is into an expansion spree. They have acquired 51% stake in sleek modular kitchen. Acquired the bathroom fitting brand ESS completely . Entered into the segment of water proofing. Entered into segment of wallpapers.
The Network Strategy They follow a unique network strategy, something different from other FMCG companies. They dont have a distributor in their supply chain. They follow a direct to dealer strategy They believe their dealer network is the pillar rocks of their success
Pros Of Having Distributor Burden on the company is reduced Easier to cover a larger area/number of dealers Feedbacks and research gets easier Local demand can be met. Lesser credit risk
Pros Direct To Dealer Concept Risk of loosing customers is less as competition is not dealt. A pan India dealer landing price could be fixed. There is No Middle man between the company and its dealer Changes can be made in national level. Better supply chain efficiency and reduced stock outs New products can be launched using the existing network.
Classification Of Dealers Shops Colour store (company owned but does not sell) Colour idea store (50:50 setting up investment by company and the dealer) Colour world (owned by dealer) Dealers Retailers (< 45lacs) Critical Retailers (> 45 lacs) Premium counters (the 10% trailing PPC) Privileged premium counters (top 10 percent)
Sales Force Structure General manager Regional managers Area managers/Unit heads Territory sales officers (TSOs) Divisional managers Sales Force Targets Targets are set in each category based on the past volume movements. A great part of the salary of TSOs are based on variable pay. An average TSO can make variable pay of above 1lakh by just meeting his targets.
Applicator Network An applicator data base is maintained These applicators are split based on the volume of purchase into categories like gold, silver, etc. These applicators and contractors are used for home solutions paintings by the company Home solutions team is compulsorily trained Other applicators can also opt for training in voluntary basis.
Building Customer Relationship: Relationship Marketing, Relationship Value of Customers, Customer Profitability Segments, Relationship Development Strategies, Relationship Challenges