A Recap of the last session

Before That: A for _____

What did we learn?
Did you see the accompanying videos? Did
you see movies?
Did you complete the assignments?
Who has read the course outline?
Who can talk about ISC Symposium?
Whats the feedback from students?
Whats the feedback from the instructor?
Session - 2
Left-over of the last session

Oral Communication
Conversation Skills
Effective Listening
Every Communication is
7%
Message
(Verbal Factors)
+
38%
How you say it?
(Tone of Voice &
Modulation)
+
55%
Accompanying
Non-Verbal
(Visual Factors)
Oral Communication
What is it?
Verbal + Spoken Communication
Hence, More Immediate + More Natural + More Informal

Where is Oral Communication seen in Business?
Meetings, Discussions, Negotiations, Seminars, Presentations,
Interviews, Reviews, Provide Instructions
Telephone Conversations are special!

What do Managers do with Oral Communication?

Important: It does not matter what you say, but rather, how
you say it
Ill do it
I will do it
Principles of Oral Communication
In addition to 7Cs of General Communication

Oral Communication needs a few more...
Lively Rhythm
Avoid long-winded sentences, old-fashioned words
Pitch
Tone & Body Language
Pace of Speaking
Fluency

Imagine Oral Communication in an intercultural
settings!
More complex is On Phone
Conversation Skills
Conversation : an Art or a Science?

Do you have to be an extrovert to be good in conversations?
See The Power of Introverts

Conversation Vs. Communication
Conversation is a sequence of Communication exchanges

Sign of a Good Conversation:

Small Talk
Head-piece
Small Talk
Tail-piece
Business
Why have a small talk when it will not be mentioned in the MoM?
Conversation Skills
Some useful tips on Small Talk:
The Business is the real reason but dont show hurry to jump
into it. Is there an urgency?

Pick a non-business point to start the call, but dont show you
are making it up!

Should have a positive tone to it. It helps build a good mood,
and positive energy.

Try to have a seamless transition to the business topic, as far as
possible
No abrupt ending of the small talk

Small Talk at the start should be longer than the one at the end
Controlling the Conversations
When do need to Control the conversation?
Topics are going to generate turbulence
Views can be divergent
Your personal expertise are less

Selling or Buying
Negotiating (say, the demands of factory workers)
Participating in meetings
Interviews
General disagreement
Responding to a personal criticism

How?



MUST WATCH: Thank You for Smoking
Listening
Studies reveal, 70% of Managers time is spent communicating. The
split of that:
Writing : 7%
Reading : 9%
Listening : 32%
Speaking : 52%

Hearing Vs. Listening
Hear with ears
Listen with ears, eyes, heart (emotions) & mind (calculations)

Why Managers make poor listeners?
Hardly any formal training is available
Thinking speed of the audience > Speaking Speed of the Speaker
By nature, we are inefficient listeners
Important Reasons for Poor Listening
Faking Attention
Become fixated to a single topic/point
Hearing, not listening (pick only facts & figures)
Rehearsing in the mind
Interrupting
Hearing what is expected
Listening for a point of disagreement
I do not have to concentrate, listening comes naturally
I am a good listener as I always get the facts & figures correct
You should not interrupt when someone is speaking
You should be able to repeat what the speaker just said
Common Myths about Listening
Content : Check listeners awareness in
advance
Speakers Delivery and Attitude
Medium : Distance & assisting technologies
Distractions : Extraneous stimuli
Listeners condition
Language: Ambiguous & Misinterpretation
Listening Speed
Feedback: premature & tangential

Barriers to Effective Listening
Assignments
Most Powerful Words:
http://www.careerealism.com/top-resume-words/
http://www.businessballs.com/business-thesaurus.htm

Suggested Movies:
Thank You for Smoking
Shawshank Redemption
Men of Honour
Courage Under Fire
The Great Debaters

Prepare a 3 minute talk on a topic of your choice