Trae Chancellor

Salesforce.com
Transforming IT with
Cloud Computing
Cloud Computing is Transformational for IT
IT transformation: Org,
Architecture, Ops
Adoption of the cloud is
accelerating
Deliver innovation and
business priorities
Leverage and Advantage
We Began with Single Tenant Complexity
Provisioning
Upgrades
Tuning
DR planning
Broken integrations
Broken customizations
Security vulnerabilities
Performance problems
Reliability problems
Unhappy customers
Deployment 1
Deployment 2
Deployment 3
Deployment 4
Deployment 5
Deployment 6
Deployment 7 Deployment 8
Deployment 9
Our IT Vision: Salesforce on Salesforce
Organization Operations Infrastructure
Improve Productivity
& Innovation
Improve
Efficiency
Reduce
Cost
Our Transformation Took Five Stages
Implement
CRM
Customize Extend Commit Iterate
Implement
Salesforce
applications
Create
business
specific
requirements
Add complex
functionality
Design, build
and deploy
mission critical
applications
Continuously
improve
existing apps
and deliver new
apps

Stage 1: Implement Core CRM Solution
Implement change
management strategy
Centralize Salesforce
administration into IT
Define and build
operational processes


Implement
CRM
Customize Extend Commit Iterate

Stage 2: Customize to Automate Basic Processes
Eliminate rogue
spreadsheets, manual
processes and databases
Review project portfolio for
cloud opportunities
Train All IT Employees on
Force.com
Develop integration strategy
and solutions

Implement
CRM
Customize Extend Commit Iterate
Implement
CRM
Customize Extend Commit Iterate
Stage 3: Extend Automation with Custom Apps
Organizational
alignment with cloud
model
Agile development
methodology to develop
5 times as fast with half
the cost
Refine business and IT
roles and processes to
reduced project requests
by 70%


Implement
CRM
Customize Extend Commit Iterate
HCM and Recruiting
Quote to Cash
Transitioned 30% of IT Staff to
development
Delivered projects 5 times
faster
Deployed complex business
automation. Cost avoidance of
$120K capital and 22% reduced
maintenance for one project
Reduce datacenter footprint
with 40% reduction in cost



Implement
CRM
Customize Extend Commit Iterate
Stage 4: Commit to Platform for App Development
Enterprise Service Bus
Stage 5 Iterate: Run Our Business in the Cloud
Human
Capital
Management
Customer
Service
Sales &
Marketing
Development Finance
IT
Infrastructure
Compliance
and Risk
Workday HCMD
Salary.com
Salary Manager
Performance
Management
Time-off
Manager
Volunteer
tracking
ADP Payroll
iemployee Time
Tracking
Coupa
Procure to
Pay
Concur T&E
Manager
Manhattan
Space &
Lease
Management
Contract
Management
SFA
Marketing
Click to dial (CTI
Integrations)
Event
Management
Opportunity to
Quote
Quote to cash
Sales
Compensation
Checkout E-
commerce
Live Chat
(Google)
Salesforce
Customer
Service
Salesforce
Content
Salesforce
Ideas
Plateau
Learning
Management
Professional
Services
Management
IT
Infrastructure
Support
Portfolio
Management
Compliance
IT Help Desk
LiveOps
Asset
Management
Intranet
Google Apps

Development
Domain
Program and
Resource
Management
Agile Scrum
and Bug
Management
QA Test
Director
Compliance/Ri
sk Domain
Audit Controls
Management
We Leveraged the Cloud to Deliver Business Impact

Business Success
High User Adoption
Focus
People
Automate
Process
Leverage
the Cloud
Simplified Programming Model
Compose with Clicks
Fast Delivery
Instant Start and Scale
Reusable Components
Cloud Ecosystem
Continuous upgrades
Disaster recovery
On latest release
Next Steps
www.salesforce.com/platform
Sign up for a free developer account
Join the Force.com developer community
Detailed customer success stories
First application free up to 10 users (Existing Customers)


www.salesforce.com/cloudcomputing
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