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CDR Delta Training for CSRs

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Agenda
New Permanent Landline Connection (auto and manual)
with Broadband Connection
New Casual Landline Connection (auto and manual)
with Broadband Connection
New Broadband Connection for Existing Landline
Modify Request for Broadband Connection
Shift Request for Broadband Connection
Disconnect Request for Broadband Connection
Password Reset (email/userId)




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New Permanent Phone Connection (Auto Order) with
Broadband Connection
Contact - Create New Contact
Add Customer Details
Add Address Details
Add Credentials
Add Customer Preferences
Click on Auto Order button
Customer Account and Billing Account Check the details
Order Verify Order Header Details
Order Add Line items
Order Check Number Availability and Reserve

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Order Check Accessory
Set Broadband Requested: Y
Validate the order
Click Follow on button at Order Line Item which gets Enabled
Product configuration view is displayed with two tabs
Broadband
LL Plans
Select Broadband tab and Click on Customize Icon
Broadband Product Configuration View is displayed
New Permanent Phone Connection (Auto Order) with
Broadband Connection
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Manually Select Plan, Modem Types, Static IP Component, Facilities, etc
Click Plans tab to select Plans
Click Customize button in case of BB Normal Plan or Combo
Normal Plan
Click Modem Type and select appropriate type and click on Customize
button
select Acquisition Type
Installation Required Flag
Click on Static IP Component and select appropriate Component
Click on the Deposit Scheme and select appropriate scheme
Click on Rental and Facilities and make selection as appropriately
Click Done to accept all the information provided
Note :Click on Finish It to select Default values for Plan, Modem Types, Static IP Component, Facilities, etc
Note : Please do not click on Cancel button in Broadband product configuration for the first time


New Permanent Phone Connection (Auto Order) with
Broadband Connection
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Verify the newly created broadband Order Type is Modify
and Order Sub Type is Broadband Provision
Enter User IDs and Email in Broadband Order Header
Click Userid Creation
Sub Status changed to Validation Successful
All Fields Become Read Only
Customize Button gets Disabled
Demand Note Button gets Enabled


New Permanent Phone Connection (Auto Order) with
Broadband Connection
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Click on Demand Note
Make Payment button on Broadband Demand Note
view gets activated.
Receipt Number is populated
Click on Landline Order View Tab
Order Make Payment (Generate Demand Note) & Submit
Click on the Child Order and Click on the Open status
Broadband Order Number
Submit the Broadband Order
Broadband Order submitted successfully Message is Displayed.
New Permanent Phone Connection (Auto Order) with
Broadband Connection
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Navigate to the Order Milestones View and verify the Service
Order status to be Complete
Navigate to the Services screen, verify the updated
facility/accessory status to be Active

New Permanent Phone Connection (Auto Order) with
Broadband Connection
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Verify that the credentials collected flag in
More Info is selected appropriately
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New Permanent Phone Connection (Manual) with
Broadband Connection
Customer Account - Create New Customer Account
Create/Associate Contact
Add Address
Create Billing Account
Order Create Order Header
Order Check Number Availability
Order Add Line items
Order Check Accessory
Set Broadband Requested: Y
Validate the Order
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Click Follow on button at Order Line Item which gets Enabled
Product configuration View is displayed with two tabs
Broadband
LL Plans
Select Broadband tab and Click on Customize Icon
Broadband Product Configuration View is displayed

Note :Click on Finish It to select Default values for Plan, Modem Types, Static IP Component,
Facilities,etc

New Permanent Phone Connection(Manual) with
Broadband Connection
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Manually Select Plan, Modem Types, Static IP Component,
Facilities, etc
Click Plans tab to select Plans
Click Customize button in case of BB Normal Plan or
Combo Normal Plan
Click Modem Type and select appropriate type and click on
Customize button
select Acquisition Type
Installation Required Flag
Click on Static IP Component and select appropriate
Component
Click Done to accept all the information provided
New Permanent Phone Connection(Manual) with
Broadband Connection
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After this Order Type of the newly created order will be
Modify and Sub Type will be Broadband Provision
Enter User IDs and Email against the Product
Click Userid Creation
Sub Status changed to Validation Successful
All Fields Become Read Only
Customize Button gets Disabled
Demand Note Button gets Enabled

New Permanent Phone Connection(Manual) with
Broadband Connection
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Click on Demand Note
Make Payment button on Broadband Demand Note
view gets activated.
Receipt Number is populated
Click on Landline Order View Tab
Order Make Payment (Generate Demand Note) & Submit
Go back to Broadband Order Screen & Click on Submit Order
button
Broadband Order submitted successfully Message is
Displayed.
Order Status is Changed to Submission In Progress
New Permanent Phone Connection(Manual) with
Broadband Connection
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Navigate to the Order Milestones View and verify the Service
Order status to be Complete
Navigate to the Services screen, verify the updated
facility/accessory status to be Active

New Permanent Phone Connection(Manual) with
Broadband Connection
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New Broadband Connection for Existing Landline

Go to Customer Account - Accounts summary View
Select Order Subtype as Broadband Provision
Click on Modify Button
Broadband Detail View is displayed
Click Customize button on Broadband Line Item
Product configuration View is displayed with two tabs
Broadband
LL Plans
Select Broadband tab and Click on Customize Icon
Broadband Product Configuration View is displayed
Note : Click on Finish It to select Default values for Plan, Modem Types, Static IP Component,
Facilities,etc
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Manually Select Plan, Modem Types, Static IP Component,
Facilities, etc
Click Plans tab to select Plans
Click Customize button in case of BB Normal Plan or
Combo Normal Plan
Click Modem Type and select appropriate type and click on
Customize button
select Acquisition Type
Installation Required Flag
Click on Static IP Component and select appropriate
Component
Click Done to accept all the information provided
New Broadband Connection for Existing Landline

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After this Order Type of the newly created order will be
Modify and Sub Type will be Broadband Provision
Enter User IDs and Email against the Product
Click Userid Creation
Sub Status changed to Validation Successful
All Fields Become Read Only
Customize Button gets Disabled
Demand Note Button gets Enabled

New Broadband Connection for Existing Landline

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Click on Demand Note
Make Payment button on Broadband Demand Note
view gets activated.
Receipt Number is populated
Click on Submit Order button
Broadband Order submitted successfully Message is
Displayed.
Order Status is Changed to Submission In Progress
Refresh the screen to check the order submission to
clarity. The status changes to In Progress
Action Code in Root Line Item is changed to Update

New Broadband Connection for Existing Landline

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Modify Scenario For Broadband Connection
Agenda for Modify

Broadband Provision
Broadband Modify
Broadband Static IP Change

Broadband Provision is used to get New Broadband
Connection for Existing Landline Connection.

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Select Customer Account and Navigate to Account Summary
Select Order Subtype Broadband Modify
Click on Modify Button
Broadband Detail View is displayed
Click on Customize button on Broadband Line Item View
Product configuration View is displayed with two tabs
Broadband
LL Plans
Select Broadband tab and Click on Customize Icon
Broadband Product Configuration View is displayed
Note : Click on Finish It to select Default values for Plan, Modem Types, Static IP Component,
Facilities,etc
Modify Scenario For Broadband Connection -
Broadband Modify
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Manually Select Plan, Modem Types, Static IP Component,
Facilities, etc
Click Plans tab to select Plans
Click Customize button in case of BB Normal Plan or
Combo Normal Plan
Click Modem Type and select appropriate type and click on
Customize button
select Acquisition Type
Installation Required Flag
Click on Static IP Component and select appropriate
Component
Click Done to accept all the information provided

Modify Scenario For Broadband Connection -
Broadband Modify
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After this Order Type of the newly created order will be
Modify and Sub Type will be Broadband Provision
Enter User IDs and Email against the Product
Click Userid Creation
Sub Status changed to Validation Successful
All Fields Become Read Only
Customize Button gets Disabled
Demand Note Button gets Enabled

Modify Scenario For Broadband Connection -
Broadband Modify
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Click on Demand Note
Make Payment button on Broadband Demand Note
view gets activated.
Receipt Number is populated
Click on Submit Order button
Broadband Order submitted successfully Message is
Displayed.
Order Status is Changed to Submission In Progress
Action Code in Root Line Item is changed to Update

Modify Scenario For Broadband Connection -
Broadband Modify
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Select Customer Account and Navigate to Account
Summary
Select Order Subtype Broadband Static IP Change
Click on Modify Button
Broadband Detail View is displayed
Click on Submit Button
Sub Status Field is set to Validation Successful

Modify Scenario For Broadband Connection -
Broadband Static IP Change
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Shift scenario for Broadband Connection

Agenda for Shift

Shift of Landline within Exchange Without Number Change
Shift of Landline within Exchange Number Change
Shift of Landline Across Exchanges
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Shift is the Combination of Disconnect & Reconnect Orders
Nature of Shift
Shift when feasible
( Disconnection can be done only when Reconnection is
feasible)
Shift CRD
( Disconnection and Reconnection are based on Customer
Requested Dates, Customer Requested By Dates need to be
populated for the two Orders )
Shift Immediate
( Disconnection can be done in case Reconnection is not
feasible, later on when reconnection is possible Reconnection
Order can be submitted)
Shift scenario for Broadband Connection

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Cancellation of shift request
Select Reconnect Order
Populate cancellation reason
Click on Menu and select Cancel
Cancellation is not possible in case indoor milestone of
disconnect order is completed

Shift scenario for Broadband Connection

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Disconnection of Broadband Connection
Only Broadband Disconnection
Landline and Broadband Disconnection
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Disconnection Only Broadband
Identify the customer and navigate to Account Summary
View
Select the Order Sub Type Field Value as Broadband
Disconnection
Save the Record by pressing Ctrl+S
Click on Disconnect Broadband button
Broadband Detail View is displayed
Click on Submit Order Button whish is enabled

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Landline and Broadband Disconnection
Identify the customer and navigate to Account Summary
View
Select the Order Sub Type Field Value as Disconnect
Save the Record by pressing Ctrl+S
Click on Disconnect button
Order List View is displayed
Click on Submit Order Button which is enabled

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P2.2 system
URL redirection (email/userId)
P3 system
Web service call (email/userId)
Broadband Password Reset
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