TRUPTI. N.

SHETE
International Organization
for Standardization
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ORGANIZATION
WITH
LOUSY MANAGEMENT
Q
Input
Output
Resources
Upgrading :
Service Quality
Product Quality
Personnel Quality
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By...
A Proven Successful
Quality Assurance
System
ISO
9000
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ISO 9002 Certification
ISO stands for
I nternational
O rganization for
S tandardization
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It is located in Switzerland and established in
1947 to develop common international
standards.

ISO derived from Greek word ISOS means
equal , homogeneous or uniform.

Main idea behind the development of ISO
9000 is to maintain uniformity in the existing
quality standards
ISO 9001 and ISO 14001 in
brief
ISO 9001 and ISO 14001 are among ISO's most well
known standards ever.
They are implemented by more than a million
organizations in some 175 countries.
ISO 9001 helps organizations to implement quality
management.
ISO 14001 helps organizations to implement
environmental management.

Quality management
ISO 9001 is for quality management.
Quality refers to all those features of a product (or
service) which are required by the customer.
Quality management means what the organization does
to
ensure that its products or services satisfy the customer's
quality requirements and
comply with any regulations applicable to those products
or services.
achieve continual improvement of its performance
Environmental management
ISO 14001 is for environmental
management. This means what the
organization does to:
minimize harmful effects on the
environment caused by its activities,
to conform to applicable regulatory
requirements, and to
achieve continual improvement of its
environmental performance.
Objectives of ISO 9000 Standards
Achieve, maintain, and improve product
quality
Improve quality of operations to
continually meet customers and
stakeholders needs
Provide confidence to management,
employees, customers, and stakeholders
that quality requirements are fulfilled
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Why adopt ISO 9000?
To comply with customers who require
ISO 9000
To sell in the European Union market
To compete in domestic markets
To improve the quality system
To minimize repetitive auditing by similar
and different customers
IS 9000
Benefits of ISO 9001
Enable to foreign exchange

It enable the company to build customer confidence
Concession for import

To enhance quality image of the company & gives a
competitive edge over other company.

Helps in minimising the total cost of an organisation.

Helps in motivating an organisation.

Increase efficiency and effectiveness.

Ten Steps to ISO Registration
ISO 9000
2. Select the appropriate standard
1. Set the registration objective
3. Develop and implement the quality system
4. Select a third-party registrar and apply
5. Perform self-analysis audit
6. Submit quality manual for approval
7. Pre-assessment by registrar
8. Take corrective actions
9. Final assessment by registrar
10. Registration!
Problems with Certification
Costs - application & maintenance
Time - application & maintenance
Level of internal expertise
Executive commitment
Selection of registration
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Thank
You
Have a Good Day