Copyright (c) 2007 by Thomson South-Western. All rights reserved.

0-
EFFECTIVE
EFFECTIVE
LEADERSHIP
LEADERSHIP
3rd Edition
3rd Edition
Robert N. Lussier
Robert N. Lussier
and Christopher F. Achua
and Christopher F. Achua
This present!tion upd!ted !nd enh!nced by" This present!tion upd!ted !nd enh!nced by"

#eorge W. Cr!$%ord
#eorge W. Cr!$%ord
Assist!nt &ro%essor Assist!nt &ro%essor
Cl!yton St!te 'niversity Cl!yton St!te 'niversity
(orro$) #A *02+0 (orro$) #A *02+0
georgecr!$%ord,m!il.cl!yton.edu georgecr!$%ord,m!il.cl!yton.edu
Copyright (c) 2007 by Thomson South-Western. All rights reserved. 0-2
Chapter !
Chapter !
Leadership o" Cu#ture
Leadership o" Cu#ture
and Di$ersit%&
and Di$ersit%&
and the Learnin'
and the Learnin'
(r'ani)ation
(r'ani)ation
Copyright (c) 2007 by Thomson South-Western. All rights reserved. 0-*
(r'ani)ationa# Cu#ture
(r'ani)ationa# Cu#ture
-
*reat cu#ture is the co++on
*reat cu#ture is the co++on
deno+inator a+on' 'reat co+panies
deno+inator a+on' 'reat co+panies

-
Hi'h,per"or+ance co+panies ha$e
Hi'h,per"or+ance co+panies ha$e
hi'h,per"or+ance cu#tures
hi'h,per"or+ance cu#tures
-
Hi'h,per"or+ance cu#ture is a source
Hi'h,per"or+ance cu#ture is a source
o" co+petiti$e ad$anta'e
o" co+petiti$e ad$anta'e
-
E.' south-est Air#ines and Starbuc.s
E.' south-est Air#ines and Starbuc.s
o"ten attributed to their success to the
o"ten attributed to their success to the
cu#ture their #eaders he#ped create
cu#ture their #eaders he#ped create
.
.
- Leaders at (ther co+panies such as Ford /otor
Leaders at (ther co+panies such as Ford /otor
co+pan%& 0oein' Corporation and 1.C. Penn% tr%in'
co+pan%& 0oein' Corporation and 1.C. Penn% tr%in'
to shi"t their cu#ture $a#ues to re+ain co+petiti$e in
to shi"t their cu#ture $a#ues to re+ain co+petiti$e in
toda%2s en$iron+ent
toda%2s en$iron+ent
.
.
Copyright (c) 2007 by Thomson South-Western. All rights reserved. 0-.
Cu#ture
Cu#ture
The a''re'ate o" be#ie"s&
The a''re'ate o" be#ie"s&
attitudes& $a#ues& assu+ptions&
attitudes& $a#ues& assu+ptions&
and
and
-a%s o"
-a%s o"
thin.in' that is
thin.in' that is
shared b%
shared b%
+e+bers o" an
+e+bers o" an
or'ani)ation and
or'ani)ation and
tau'ht to
tau'ht to
ne-
ne-
+e+bers
+e+bers
Copyright (c) 2007 by Thomson South-Western. All rights reserved. 0-/
Cu#ture
Cu#ture
-
Each or'ani)ation has uni3ue cu#ture&
Each or'ani)ation has uni3ue cu#ture&
distin'uished b% its
distin'uished b% its
0 0e#ie"s and phi#osoph% 0e#ie"s and phi#osoph%
0 Approaches to decision +a.in' and prob#e+s so#$in' Approaches to decision +a.in' and prob#e+s so#$in'
-
0ased on the $a#ues and princip#es
0ased on the $a#ues and princip#es
disp#a%ed b% #eaders
disp#a%ed b% #eaders
-
Has its o-n stories and +%ths
Has its o-n stories and +%ths
-
Deter+ines ho- to respond to threats
Deter+ines ho- to respond to threats
and opportunities
and opportunities
0 In both the e4terna# and interna# en$iron+ent In both the e4terna# and interna# en$iron+ent
-
Deep#% rooted
Deep#% rooted
0 Core essence o" or'ani)ation Core essence o" or'ani)ation
0 ("ten "irst e4pound 5de$e#oped6 b% "ounder ("ten "irst e4pound 5de$e#oped6 b% "ounder
Copyright (c) 2007 by Thomson South-Western. All rights reserved. 0-+
Container Store
Container Store
-
Se##s,bo4es& 'arba'e cans&she#$in' and an%thin'
Se##s,bo4es& 'arba'e cans&she#$in' and an%thin'
that need to or'ani)e ho+e&o""ice and car
that need to or'ani)e ho+e&o""ice and car
-
Encoura'e e+p#o%ees to do -hate$er needs to
Encoura'e e+p#o%ees to do -hate$er needs to
be done, 7be he#p"u# to others8.
be done, 7be he#p"u# to others8.
-
Cu#ture pro+ote open co++unication&
Cu#ture pro+ote open co++unication&
cooperation and e3ua#it%
cooperation and e3ua#it%
-
Consistent#% -in top sports in Fortune
Consistent#% -in top sports in Fortune
+a'a)ine2s #ist o" best co+panies to -or. "or in
+a'a)ine2s #ist o" best co+panies to -or. "or in
A+erica.
A+erica.
Copyright (c) 2007 by Thomson South-Western. All rights reserved. 0-7
Cu#ture and Strate'%
Cu#ture and Strate'%
-
/ust +atch
/ust +atch
-
Ener'i)e +e+bers to do their 9obs
Ener'i)e +e+bers to do their 9obs
-
:hen out o" s%nc
:hen out o" s%nc
0
Reduces e""icienc% and e""ecti$eness
Reduces e""icienc% and e""ecti$eness
-
:hen cu#ture is -e## +atched to
:hen cu#ture is -e## +atched to
strate'%
strate'%
0
Can #ead to success"u# or'ani)ation
Can #ead to success"u# or'ani)ation
0
Creates interna# unit%
Creates interna# unit% 5shared $ision& +ission& 'oa#s ; 5shared $ision& +ission& 'oa#s ;
strate'%6 < shared understandin' abt identit% o" or'. strate'%6 < shared understandin' abt identit% o" or'.
0
He#ps or'ani)ation to adapt to e4terna#
He#ps or'ani)ation to adapt to e4terna#
en$iron+ent
en$iron+ent
5chan'es,e4terna# "actors,
5chan'es,e4terna# "actors,
custo+ers needs6
custo+ers needs6
0
Creates stron' +e+ber identi"ication -ith
Creates stron' +e+ber identi"ication -ith
the or'ani)ation
the or'ani)ation
Copyright (c) 2007 by Thomson South-Western. All rights reserved. 0-1
cu#ture
cu#ture
-
Sur"ace #e$e#,$isib#e
Sur"ace #e$e#,$isib#e
arti"acts 5+anners o" dress&
arti"acts 5+anners o" dress&
patterns o" beha$ior&
patterns o" beha$ior&
s%+bo#s& cere+onies and
s%+bo#s& cere+onies and
o""ice #a%out6
o""ice #a%out6
Copyright (c) 2007 by Thomson South-Western. All rights reserved. 0-2
Cu#ture
Cu#ture
:ea.
:ea.

-
Litt#e a'ree+ent on $a#ues& be#ie"s& and
Litt#e a'ree+ent on $a#ues& be#ie"s& and
nor+s o" +e+ber beha$ior
nor+s o" +e+ber beha$ior
-
Can -or. a'ainst strate'% i+p#e+entation
Can -or. a'ainst strate'% i+p#e+entation
-
No deep#% "e#t sense o" identi"ication
No deep#% "e#t sense o" identi"ication
-ith the or'ani)ation
-ith the or'ani)ation
-
Cu#ture has #itt#e +eanin' to e+p#o%ees
Cu#ture has #itt#e +eanin' to e+p#o%ees
and +ana'ers
and +ana'ers
-
Thin's #i.e 'ossipin'& +anipu#ation&
Thin's #i.e 'ossipin'& +anipu#ation&
"a$oritis+& poor co++unication& and
"a$oritis+& poor co++unication& and
intense interna# co+petition pre$ai#
intense interna# co+petition pre$ai#
5e4ist6
5e4ist6 e.'= >+art&Ford ; */& Enron, stru''#in' to an% e.'= >+art&Ford ; */& Enron, stru''#in' to an%
chan'es chan'es
Copyright (c) 2007 by Thomson South-Western. All rights reserved. 0-0
Cu#ture
Cu#ture
Stron'
Stron'
-
*ood "or the botto+ #ine
*ood "or the botto+ #ine
-
C#ear& e4p#icit set o" princip#es and $a#ues
C#ear& e4p#icit set o" princip#es and $a#ues
-
Contributes to a co+petiti$e ad$anta'e
Contributes to a co+petiti$e ad$anta'e
-
?sed to conduct business
?sed to conduct business
-
/ana'e+ent co++unicates $a#ues and princip#es&
/ana'e+ent co++unicates $a#ues and princip#es&
continuous#%
continuous#%
-
Shared throu'hout or'ani)ation
Shared throu'hout or'ani)ation
-
0ias "or action= to 'et thin's done
0ias "or action= to 'et thin's done
-
/ana'ers teach and #i$e the $a#ues
/ana'ers teach and #i$e the $a#ues
- Does not si'ni"icant#% chan'e -hen ne- #eader
Does not si'ni"icant#% chan'e -hen ne- #eader
is chosen
is chosen
-
E.'= HP&South-est Air#ines& :a#,/art
E.'= HP&South-est Air#ines& :a#,/art
Copyright (c) 2007 by Thomson South-Western. All rights reserved. 0-
Factors Contributin'
Factors Contributin'
To Stron' Cu#ture
To Stron' Cu#ture
-
Stron' "ounder or #eader de$e#ops
Stron' "ounder or #eader de$e#ops
princip#es& practices& and beha$ior "or@
princip#es& practices& and beha$ior "or@
0
Custo+ers2 needs
Custo+ers2 needs
0 Strate'ic re3uire+ent
Strate'ic re3uire+ent
0
Co+petiti$e conditions
Co+petiti$e conditions
-
Tota# or'ani)ationa# co++it+ent
Tota# or'ani)ationa# co++it+ent
0
To operatin' under these $a#ues
To operatin' under these $a#ues
-
?n-a$erin'
?n-a$erin'
5stead%6
5stead%6
co++it+ent "ro+@
co++it+ent "ro+@
0
E+p#o%ees
E+p#o%ees

0 Custo+ers
Custo+ers
0
Shareho#ders
Shareho#ders
0
(ther sta.eho#ders
(ther sta.eho#ders
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T%pes o" (r'ani)ationa#
T%pes o" (r'ani)ationa#
Cu#ture
Cu#ture
-
Cooperati$e cu#ture
Cooperati$e cu#ture
represents a
represents a
#eadership be#ie" in stron'& +utua##%
#eadership be#ie" in stron'& +utua##%
rein"orcin' e4chan'es and #in.a'es
rein"orcin' e4chan'es and #in.a'es
bet-een e+p#o%ees and
bet-een e+p#o%ees and
depart+ents
depart+ents
-
Adapti$e cu#ture
Adapti$e cu#ture
represents a
represents a
#eadership be#ie" in acti$e
#eadership be#ie" in acti$e
+onitorin' o" the e4terna#
+onitorin' o" the e4terna#
en$iron+ent "or e+er'in'
en$iron+ent "or e+er'in'
opportunities and threats
opportunities and threats
Copyright (c) 2007 by Thomson South-Western. All rights reserved. 0-*
T%pes o" (r'ani)ationa#
T%pes o" (r'ani)ationa#
Cu#ture 5cont.6
Cu#ture 5cont.6
-
Co+petiti$e cu#ture
Co+petiti$e cu#ture
represents a
represents a
#eadership that encoura'es and
#eadership that encoura'es and
$a#ues a hi'h#% co+petiti$e -or.
$a#ues a hi'h#% co+petiti$e -or.
en$iron+ent
en$iron+ent
-
0ureaucratic cu#ture
0ureaucratic cu#ture
represents a
represents a
#eadership that $a#ues order&
#eadership that $a#ues order&
stabi#it%& status& and e""icienc%
stabi#it%& status& and e""icienc%
Copyright (c) 2007 by Thomson South-Western. All rights reserved. 0-.
Va#ues
Va#ues
-
*enera#i)ed be#ie"s and
*enera#i)ed be#ie"s and
beha$iors that are considered
beha$iors that are considered
b% an indi$idua# or 'roup to be
b% an indi$idua# or 'roup to be
i+portant
i+portant
-
Re#ationships bet-een #eaders
Re#ationships bet-een #eaders
and +e+bers are based on
and +e+bers are based on
shared $a#ues
shared $a#ues
-
E+p#o%ees #earn or'ani)ationa#
E+p#o%ees #earn or'ani)ationa#
$a#ues b% obser$in' #eaders
$a#ues b% obser$in' #eaders
Copyright (c) 2007 by Thomson South-Western. All rights reserved. 0-/
Ethics
Ethics
-
Pro$ide 'uide#ines "or
Pro$ide 'uide#ines "or
9ud'in' conduct and
9ud'in' conduct and
decision +a.in'
decision +a.in'
-
Leadership +ust ha$e hi'h
Leadership +ust ha$e hi'h
ethics "or the
ethics "or the
or'ani)ation to ha$e the+
or'ani)ation to ha$e the+
-
Top +ana'e+ent +ust be
Top +ana'e+ent +ust be
co++itted to hi'h ethics
co++itted to hi'h ethics
Copyright (c) 2007 by Thomson South-Western. All rights reserved. 0-+
Supportin' Hi'h Ethica#
Supportin' Hi'h Ethica#
Standards
Standards
-
Codes o" ethics
Codes o" ethics
0
For+a# state+ent
For+a# state+ent
0
/a% be part o" +ission state+ent
/a% be part o" +ission state+ent
-
Ethics co++ittees
Ethics co++ittees
0
To o$ersee ethica# issues
To o$ersee ethica# issues
-
Ethics o+budsperson
Ethics o+budsperson
, , A sin'#e person entrusted -ith responsibi#it% o" actin' as the or'2s A sin'#e person entrusted -ith responsibi#it% o" actin' as the or'2s
conscience.heAshe in$esti'ate co+p#aints and point out ethcs "ai#ure to conscience.heAshe in$esti'ate co+p#aints and point out ethcs "ai#ure to
top +'t. top +'t.
Copyright (c) 2007 by Thomson South-Western. All rights reserved. 0-7
Supportin' Hi'h
Supportin' Hi'h
Ethica# Standards
Ethica# Standards
-
Trainin' Pro'ra+s
Trainin' Pro'ra+s
0
Teach e+p#o%ees to interna#i)e
Teach e+p#o%ees to interna#i)e
ethics into per"or+ance o"
ethics into per"or+ance o"
or'ani)ation
or'ani)ation
-
Disc#osure /echanis+s
Disc#osure /echanis+s
0
A##o- indi$idua# to report ethics
A##o- indi$idua# to report ethics
$io#ations -ithout retribution
$io#ations -ithout retribution

Copyright (c) 2007 by Thomson South-Western. All rights reserved. 0-1
:hist#e 0#o-in'
:hist#e 0#o-in'
-
E+p#o%ee disc#osure o" i##e'a# or
E+p#o%ee disc#osure o" i##e'a# or
unethica# practices on the part o"
unethica# practices on the part o"
the or'ani)ation
the or'ani)ation
-
Can be ris.% "or the e+p#o%ee
Can be ris.% "or the e+p#o%ee
-
E+p#o%ees ha$e been .no- to su""er
E+p#o%ees ha$e been .no- to su""er
conse3uences #i.e bein' "ired&
conse3uences #i.e bein' "ired&
ostraci)ed& de+oted& or trans"erred
ostraci)ed& de+oted& or trans"erred
-
Has beco+e a +ore accepted
Has beco+e a +ore accepted
practice than in the past
practice than in the past
Copyright (c) 2007 by Thomson South-Western. All rights reserved. 0-2
Di$ersit%
Di$ersit%
The
The
inc#usion o"
inc#usion o"
a## 'roups
a## 'roups
at a## #e$e#s
at a## #e$e#s
in an
in an
or'ani)ation
or'ani)ation
Copyright (c) 2007 by Thomson South-Western. All rights reserved. 0-20
Nationa# Cu#tura#
Nationa# Cu#tura#
Di""erences
Di""erences
-
A nation2s $a#ues and nor+s deter+ine
A nation2s $a#ues and nor+s deter+ine
attitudes and beha$iors acceptab#e or
attitudes and beha$iors acceptab#e or
appropriate
appropriate
-
Peop#e are socia#i)ed into nationa# $a#ues
Peop#e are socia#i)ed into nationa# $a#ues
as the% 'ro- up
as the% 'ro- up
-
Nor+s and socia# 'uide#ines prescribe
Nor+s and socia# 'uide#ines prescribe
ho- +e+bers o" a nation cu#ture act
ho- +e+bers o" a nation cu#ture act
to-ard each other
to-ard each other
-
Si'ni"icant di""erences bet-een nationa#
Si'ni"icant di""erences bet-een nationa#
cu#tures e4ist and +a.e a di""erence in
cu#tures e4ist and +a.e a di""erence in
ho- #eaders and e+p#o%ees beha$e in
ho- #eaders and e+p#o%ees beha$e in
or'ani)ations
or'ani)ations
Copyright (c) 2007 by Thomson South-Western. All rights reserved. 0-2
Indi$idua#is+<Co##ecti$is+
Indi$idua#is+<Co##ecti$is+
-
Indi$idua#is+
Indi$idua#is+
is a ps%cho#o'ica#
is a ps%cho#o'ica#
state in -hich peop#e see
state in -hich peop#e see
the+se#$es "irst as indi$idua#s and
the+se#$es "irst as indi$idua#s and
be#ie$e their o-n interests and
be#ie$e their o-n interests and
$a#ues are pri+ar%
$a#ues are pri+ar%
-
Co##ecti$is+
Co##ecti$is+
is the state o" +ind
is the state o" +ind
-herein the $a#ues and 'oa#s o" the
-herein the $a#ues and 'oa#s o" the
'roupB-hether e4tended "a+i#%&
'roupB-hether e4tended "a+i#%&
ethnic 'roup& or co+pan%Bare
ethnic 'roup& or co+pan%Bare
pri+ar%
pri+ar%
Copyright (c) 2007 by Thomson South-Western. All rights reserved. 0-22
Hi'h<Lo- ?ncertaint%
Hi'h<Lo- ?ncertaint%
A$oidance
A$oidance
-
A societ% -ith
A societ% -ith
Hi'h ?ncertaint%
Hi'h ?ncertaint%
A$oidance
A$oidance
contains a +a9orit% o"
contains a +a9orit% o"
peop#e -ho do not to#erate ris.&
peop#e -ho do not to#erate ris.&
a$oid the un.no-n& and are
a$oid the un.no-n& and are
co+"ortab#e -hen the "uture is
co+"ortab#e -hen the "uture is
re#ati$e#% predictab#e and certain
re#ati$e#% predictab#e and certain
-
A societ% -here the +a9orit% o"
A societ% -here the +a9orit% o"
the peop#e ha$e
the peop#e ha$e
Lo- ?ncertaint%
Lo- ?ncertaint%
A$oidance
A$oidance
has peop#e -ho are
has peop#e -ho are
co+"ortab#e -ith and accept the
co+"ortab#e -ith and accept the
un.no-n& and to#erate ris. and
un.no-n& and to#erate ris. and
unpredictabi#it%
unpredictabi#it%
Copyright (c) 2007 by Thomson South-Western. All rights reserved. 0-2*
Hi'h<Lo- Po-er Distance
Hi'h<Lo- Po-er Distance
-
In a
In a
Hi'h Po-er,Distance
Hi'h Po-er,Distance
cu#ture&
cu#ture&
#eaders and "o##o-ers rare#% interact
#eaders and "o##o-ers rare#% interact
as e3ua#s
as e3ua#s
-
In a
In a
Lo- Po-er,Distance
Lo- Po-er,Distance
cu#ture&
cu#ture&
#eaders and their +e+bers interact
#eaders and their +e+bers interact
on se$era# #e$e#s as e3ua#s
on se$era# #e$e#s as e3ua#s
Copyright (c) 2007 by Thomson South-Western. All rights reserved. 0-2.
Lon',Ter+ < Short,Ter+
Lon',Ter+ < Short,Ter+
(rientation
(rientation
-
Peop#e "ro+ a
Peop#e "ro+ a
Lon',Ter+ (riented
Lon',Ter+ (riented

cu#ture ha$e a "uture,oriented $ie- o"
cu#ture ha$e a "uture,oriented $ie- o"
#i"e& are thri"t%& persistent in
#i"e& are thri"t%& persistent in
achie$in' 'oa#s& and #ess inc#ined to
achie$in' 'oa#s& and #ess inc#ined to
de+and i++ediate returns on their
de+and i++ediate returns on their
in$est+ents
in$est+ents
-
A cu#ture -ith a
A cu#ture -ith a
Short,Ter+
Short,Ter+
(rientation
(rientation
ha$e $a#ues that e4press
ha$e $a#ues that e4press
concern "or +aintainin' persona#
concern "or +aintainin' persona#
stabi#it% or happiness and "or #i$in' "or
stabi#it% or happiness and "or #i$in' "or
the present. I++ediate 'rati"ication
the present. I++ediate 'rati"ication
is a priorit%
is a priorit%
Copyright (c) 2007 by Thomson South-Western. All rights reserved. 0-2/
/ascu#init%<Fe+ininit%
/ascu#init%<Fe+ininit%
-
/ascu#init%
/ascu#init%
describes a cu#ture that
describes a cu#ture that
e+phasi)es asserti$eness and
e+phasi)es asserti$eness and
co+petiti$e dri$e "or +one% and
co+petiti$e dri$e "or +one% and
+ateria# ob9ects
+ateria# ob9ects
-
Fe+ininit%
Fe+ininit%
describes a cu#ture that
describes a cu#ture that
e+phasi)es de$e#opin' and nurturin'
e+phasi)es de$e#opin' and nurturin'
persona# re#ationships and a hi'h
persona# re#ationships and a hi'h
3ua#it% o" #i"e
3ua#it% o" #i"e
Copyright (c) 2007 by Thomson South-Western. All rights reserved. 0-2+
De+o'raphic Di$ersit%
De+o'raphic Di$ersit%
-
An% characteristic that ser$es as a basis "or
An% characteristic that ser$es as a basis "or
socia# cate'ori)ation and se#",identi"ication
socia# cate'ori)ation and se#",identi"ication
- Inc#udes@
Inc#udes@
0 Race Race
0 *ender *ender
0 A'e A'e
0 Ethnicit% Ethnicit%
0 Ph%sica# appearance Ph%sica# appearance
0 Lan'ua'e Lan'ua'e
0 Dia#ect Dia#ect
-
Di$ersit% is the inc#usion o" a## 'roups at a##
Di$ersit% is the inc#usion o" a## 'roups at a##
#e$e#s in an or'ani)ation
#e$e#s in an or'ani)ation
Copyright (c) 2007 by Thomson South-Western. All rights reserved. 0-27
STREN*TH (F
STREN*TH (F
DIVERSE
DIVERSE
(R*ANICATI(N
(R*ANICATI(N
-
/ar.etin' ad$anta'es
/ar.etin' ad$anta'es
-
De$e#op+ent and retainin'
De$e#op+ent and retainin'
ta#ented peop#e
ta#ented peop#e
-
Cost e""ecti$eness
Cost e""ecti$eness
-
Creati$it%
Creati$it%

Copyright (c) 2007 by Thomson South-Western. All rights reserved. 0-21
Achie$in' Di$ersit%
Achie$in' Di$ersit%
-
A## e+p#o%ees are 'i$en
A## e+p#o%ees are 'i$en
e3ua# opportunities to
e3ua# opportunities to
contribute their ta#ents&
contribute their ta#ents&
s.i##s& and e4pertise
s.i##s& and e4pertise
-
Contributions are used
Contributions are used
-ithout re'ard to race&
-ithout re'ard to race&
'ender& ethnic bac.'round&
'ender& ethnic bac.'round&
etc.
etc.
Copyright (c) 2007 by Thomson South-Western. All rights reserved. 0-22
Achie$in' Di$ersit% 5cont.6
Achie$in' Di$ersit% 5cont.6
Re+o$e obstac#es
Re+o$e obstac#es
-
Stereot%pes and
Stereot%pes and
pre9udice
pre9udice
-
Ethnocentris+
Ethnocentris+
-
(utdated po#icies
(utdated po#icies
and practices
and practices
-
*#ass cei#in'
*#ass cei#in'
-
?n"riend#% -or.
?n"riend#% -or.


en$iron+ent
en$iron+ent
Copyright (c) 2007 by Thomson South-Western. All rights reserved. 0-*0
Achie$in' Di$ersit%
Achie$in' Di$ersit%
(bstac#es
(bstac#es
(bstac#es
(bstac#es
Po#icies
and
Practices
Po#icies
and
Practices
Ethnocentris+
Ethnocentris+
*#ass
Cei#in'
*#ass
Cei#in'
?n"riend#%
:or.
En$iron+ent
?n"riend#%
:or.
En$iron+ent
Stereot%pes
and
Pre9udice
Stereot%pes
and
Pre9udice
Copyright (c) 2007 by Thomson South-Western. All rights reserved. 0-*
Stereot%pes and Pre9udice
Stereot%pes and Pre9udice
-
A
A
Stereot%pe
Stereot%pe
is a con$entiona#&
is a con$entiona#&
"or+u#aic& and o$ersi+p#i"ied
"or+u#aic& and o$ersi+p#i"ied
conception& opinion& or i+a'e
conception& opinion& or i+a'e
-
Pre9udice
Pre9udice
is the tendenc% to
is the tendenc% to
"or+ an ad$erse opinion -ithout
"or+ an ad$erse opinion -ithout
9ust cause about peop#e -ho are
9ust cause about peop#e -ho are
di""erent "ro+ the +ainstrea+
di""erent "ro+ the +ainstrea+
in ter+s o" their 'ender& race&
in ter+s o" their 'ender& race&
ethnicit%& or an% other
ethnicit%& or an% other
de"inab#e characteristic
de"inab#e characteristic
Copyright (c) 2007 by Thomson South-Western. All rights reserved. 0-*2
Ethnocentris+
Ethnocentris+
-
The be#ie" that one2s o-n
The be#ie" that one2s o-n
'roup or subcu#ture in
'roup or subcu#ture in
natura##% superior to other
natura##% superior to other
'roups and cu#tures
'roups and cu#tures
-
Tends to produce a
Tends to produce a
ho+o'eneous cu#ture -here
ho+o'eneous cu#ture -here
e$er%one #oo.s and acts the
e$er%one #oo.s and acts the
sa+e and shares the sa+e
sa+e and shares the sa+e
$a#ues and be#ie"s
$a#ues and be#ie"s
Copyright (c) 2007 by Thomson South-Western. All rights reserved. 0-**
Po#icies and Practices
Po#icies and Practices
-
(r'ani)ations can ha$e
(r'ani)ations can ha$e
e+bedded po#icies and practices
e+bedded po#icies and practices
that -or. a'ainst +aintainin' a
that -or. a'ainst +aintainin' a
di$erse -or."orce
di$erse -or."orce
-
Leaders +ust audit po#icies and
Leaders +ust audit po#icies and
practices& and i" an% e4ists
practices& and i" an% e4ists
that #i+it di$ersit% the #eaders
that #i+it di$ersit% the #eaders
+ust ta.e action to ha$e the+
+ust ta.e action to ha$e the+
re+o$ed
re+o$ed
Copyright (c) 2007 by Thomson South-Western. All rights reserved. 0-*.
The *#ass Cei#in'
The *#ass Cei#in'
-
An in$isib#e barrier that separates
An in$isib#e barrier that separates
-o+en and +inorities "ro+ top
-o+en and +inorities "ro+ top
#eadership positions
#eadership positions
-
Represents an 7-hite +a#e8 c#ub
Represents an 7-hite +a#e8 c#ub
-ithin the or'ani)ation
-ithin the or'ani)ation
-
E4ists bet-een upper,+idd#e
E4ists bet-een upper,+idd#e
+ana'e+ent and the e4ecuti$e #e$e#
+ana'e+ent and the e4ecuti$e #e$e#
-
:o+en and +inorities "ace 'reat
:o+en and +inorities "ace 'reat
obstac#es in brea.in' throu'h the
obstac#es in brea.in' throu'h the
'#ass
'#ass
Copyright (c) 2007 by Thomson South-Western. All rights reserved. 0-*/
?n"riend#% :or.
?n"riend#% :or.
En$iron+ent
En$iron+ent
-
/inorities and -o+en +a% be
/inorities and -o+en +a% be
e4c#uded "ro+ socia# acti$ities
e4c#uded "ro+ socia# acti$ities
in and out o" the o""ice
in and out o" the o""ice
-
Leads to "ee#in's o" a#ienation
Leads to "ee#in's o" a#ienation
and despair
and despair
-
Further #eads to 9ob
Further #eads to 9ob
dissatis"action and hi'h
dissatis"action and hi'h
turno$er a+on' +inorit% 'roups
turno$er a+on' +inorit% 'roups
Copyright (c) 2007 by Thomson South-Western. All rights reserved. 0-*+
Learnin' (r'ani)ations
Learnin' (r'ani)ations
-
S.i##ed at creatin'&
S.i##ed at creatin'&
ac3uirin'& and trans"errin'
ac3uirin'& and trans"errin'
.no-#ed'e
.no-#ed'e
-
/odi"ies beha$ior to
/odi"ies beha$ior to
re"#ect ne- .no-#ed'e and
re"#ect ne- .no-#ed'e and
insi'hts
insi'hts
-
Va#ue e4peri+entation&
Va#ue e4peri+entation&
initiati$e& inno$ation&
initiati$e& inno$ation&
"#e4ibi#it%
"#e4ibi#it%
Copyright (c) 2007 by Thomson South-Western. All rights reserved. 0-*7
(r'ani)ationa# >no-#ed'e
(r'ani)ationa# >no-#ed'e
-
The tacit and e4p#icit
The tacit and e4p#icit
.no-#ed'e that indi$idua#s
.no-#ed'e that indi$idua#s
possess about products&
possess about products&
ser$ices& s%ste+s& and
ser$ices& s%ste+s& and
processes
processes
-
("ten codi"ied in +anua#s&
("ten codi"ied in +anua#s&
databases& and in"or+ation
databases& and in"or+ation
s%ste+s
s%ste+s
Copyright (c) 2007 by Thomson South-Western. All rights reserved. 0-*1
Learnin' (r'ani)ations
Learnin' (r'ani)ations
-
Stron' top,
Stron' top,
+ana'e+ent
+ana'e+ent
support
support
-
Pro$ide resources
Pro$ide resources
to "oster #earnin'
to "oster #earnin'
at a## #e$e#s
at a## #e$e#s
-
E+phasis on both
E+phasis on both
#on',and short,
#on',and short,
ter+ per"or+ance
ter+ per"or+ance
-
Litt#e "ear o"
Litt#e "ear o"
"ai#ure
"ai#ure
Copyright (c) 2007 by Thomson South-Western. All rights reserved. 0-*2
Learnin' (r'ani)ation
Learnin' (r'ani)ation
Characteristics
Characteristics
-
Learnin' e+bedded in cu#ture
Learnin' e+bedded in cu#ture
-
Va#ues e4peri+entation& initiati$e&
Va#ues e4peri+entation& initiati$e&
inno$ation& and "#e4ibi#it%
inno$ation& and "#e4ibi#it%
-
Visib#e and stron' +ana'e+ent
Visib#e and stron' +ana'e+ent
support
support
-
/echanis+s and structures to
/echanis+s and structures to
nurture ideas
nurture ideas
-
>no-#ed'e and in"or+ation is
>no-#ed'e and in"or+ation is
disse+inated
disse+inated
-
Resources are co++itted in
Resources are co++itted in
"osterin' #earnin'
"osterin' #earnin'
Copyright (c) 2007 by Thomson South-Western. All rights reserved. 0-.0
Learnin' (r'ani)ation
Learnin' (r'ani)ation
Characteristics 5cont.6
Characteristics 5cont.6
-
E+p#o%ees e+po-ered to
E+p#o%ees e+po-ered to
reso#$e prob#e+s
reso#$e prob#e+s
-
E3ua# e+phasis on short, and
E3ua# e+phasis on short, and
#on',ter+ per"or+ance
#on',ter+ per"or+ance
-
Deep desire throu'hout to
Deep desire throu'hout to
de$e#op& de"ine& and adapt
de$e#op& de"ine& and adapt
.no-#ed'e
.no-#ed'e
-
Peop#e are not a"raid to "ai#
Peop#e are not a"raid to "ai#
Copyright (c) 2007 by Thomson South-Western. All rights reserved. 0-.
*uide#ines "or Enhancin'
*uide#ines "or Enhancin'
(r'ani)ationa# Learnin'
(r'ani)ationa# Learnin'
-
Encoura'e creati$e thin.in'
Encoura'e creati$e thin.in'
-
Create a c#i+ate to encoura'e
Create a c#i+ate to encoura'e
e4peri+entation
e4peri+entation
-
Pro$ide incenti$es "or #earnin'
Pro$ide incenti$es "or #earnin'
and inno$ation
and inno$ation
-
Encoura'e s%ste+s thin.in'
Encoura'e s%ste+s thin.in'
-
Create a cu#ture "or tea+ and
Create a cu#ture "or tea+ and
indi$idua# #earnin'
indi$idua# #earnin'
Copyright (c) 2007 by Thomson South-Western. All rights reserved. 0-.2
*uide#ines "or Enhancin'
*uide#ines "or Enhancin'
(r'ani)ationa# Learnin' 5cont.6
(r'ani)ationa# Learnin' 5cont.6
-
Ha$e a s%ste+ to channe# and
Ha$e a s%ste+ to channe# and
nurture creati$e ideas and
nurture creati$e ideas and
inno$ation
inno$ation
-
Create a shared $ision "or
Create a shared $ision "or
#earnin'
#earnin'
-
0roaden e+p#o%ees2 "ra+es o"
0roaden e+p#o%ees2 "ra+es o"
re"erence
re"erence
-
Create an en$iron+ent that
Create an en$iron+ent that
a##o-s #earnin' "ro+ +ista.es
a##o-s #earnin' "ro+ +ista.es