Vision and missions

Group 3
Banking industry
State Bank of India
Visions:
My SBI.
My Customer first.
My SBI: First in customer satisfaction
State Bank of India
Missions:
We will be prompt, polite and proactive with our customers.
We will speak the language of young India.
We will create products and services that help our customers
achieve their goals.
We will go beyond the call of duty to make our customers feel
valued.
We will be of service even in the remotest part of our country.
We will offer excellence in services to those abroad as much
as we do to those in India.
We will imbibe state of the art technology to drive excellence.

Statements reflecting the Visions and
missions in Chairmans speech
The bank established linkages to 69000
villages through hub and spoke model for
greater contact customers residing in remote
unbanked areas.
Your Bank has gone beyond the usual domains
of technology in terms of platform, solution,
operational details and service content in a
very aggressive manner to serve the excluded
common citizen at minimal costs.
In providing banking through mobile phone
your bank is the market leader with a market
share of 57% in transaction volume and 17%
share in terms of value.
Your Bank is BASEL-III compliant from FY 2013-
14.
We have identified 4 key areas of focus: NPA
reduction, Risk and mitigants, cost control and
technology for better customer service.
For healthy CASA of 46% planned for the FY
2015, your Bank has linked medical insurance
to Savings Bank A/c holders.
Products launched:
Multipurpose Agri Gold Loan
SBI HER Ghar
SBI asset backed loan.
SBI e-Pay
Online car loan application portal.
Formulation issues of SBI
Businesses to enter: Identified four key areas of focus: NPA
reduction, risk and mitigants, cost control and technology.
Businesses to abandon: None
Allocation of resources: Technology and in expanding
businesses.
Expansion: DFHI, SBI MF, SBI Life.
Entering into international market: Already exists.
Mergers and acquisitions: Acquired associate banks and called
as SBI group.
Avoidance of hostile takeovers: Possibility as it is Govt.
owned.

Comparing SBI with Shark.
As the shark is on the top marine food chain of
the sea we can say that SBI is the leader in Indian
banking system.
As the shark is decisive in nature, SBI also
undertakes its decisions in a very decisive
manner.
As the Shark is one of the oldest species, the SBI
is also one of the oldest bank in India.
As the shark is aggressive in nature, the SBI in its
operations and in acquisitions is aggressive.
Principles and Mission of Citi Group
CITI'S KEY PRINCIPLES:
These are the values that guide us as we perform our mission.
1. Common Purpose
One team, with one goal: serving our clients and stakeholders.
2. Responsible Finance

Conduct that is transparent, prudent and dependable.
3. Ingenuity
Enhancing our clients' lives through innovation that harnesses
the breadth and depth of our information, global network and
world-class products.
4. Leadership
Talented people with the best training who thrive in a diverse
meritocracy that demands excellence initiative and courage.

Mission of Citi Group
Citi works tirelessly to serve individuals,
communities, institutions and nations. With
200 years of experience meeting the world's
toughest challenges and seizing its greatest
opportunities, we strive to create the best
outcomes for our clients and customers with
financial solutions that are simple, creative
and responsible. An institution connecting
over 1,000 cities, 160 countries and millions of
people, we are your global bank; we are Citi.

Goals set by new CEO Mr. Michael
Corbat in the year 2012 for the FY2013
I want Citi to generate consistent, quality
earnings.
I want Citi to be known for making smart
decisions in every aspect of our work.
I wont be satisfied until Citi has completely
rebuilt our credibility with all our
stakeholders.
Statements reflecting the Visions and
missions in Chairmans speech
First, and fundamentally, we earned $13.7 billion our largest
profit since the financial crisis.
I told you last year that execution of our strategy would be my
primary focus. In 2013, we put in place key tools to help us achieve
the most from our franchise. We created detailed, tough but
realistic scorecards to judge the performance of more than 500 of
the top leaders of our firm. We sorted our 101 countries into four
categories or buckets to help us prioritize the commitment
of our resources to those sectors and regions most important to our
clients. And we announced three targets for 2015 to which we are
holding ourselves accountable return on assets, return on
tangible common equity and operating efficiency and improved
our performance across all of them in 2013.
Credibility is the currency that allows us to meet
our goals.
A monumental effort is under way to transform
our Consumer business from what is, today, too
much of an amalgamation of 36 local banks into
one truly global bank. Were consolidating
platforms, processes and products, all with the
goal of giving our customers a consistently
remarkable experience wherever they live, work
or travel and across all our product lines.
Formulation issues of Citi
Businesses to enter: None. Concentrating on expansion of
portfolio.
Businesses to abandon: None
Allocation of resources: Technology and in expanding
businesses.
Expansion: In successful technology platforms such as Citi
velocity and Citidirect and in overall portfolio.
Entering into international market: Already exists.
Mergers and acquisitions: Acquired 36 banks globally.
Avoidance of hostile takeovers: Can easily avoid hostile
takeovers as the company is huge and profit making globally.

Thank you