KNOWLEDGE MANAGEMENT

GROUP 1
Biju Karthikeyan
Manivel Lincon
Nafisa Shireen
Pragnya Mishra
Sridevi
OBJECTIVE
Understand knowledge management (KM)
Briefing on KM models
KM- Strategy, Initiatives, and Processes
Managing Organizational Structures
KM and Core Competencies
KM Systems
KM Tools
KM Resources and Techniques.








INTRODUCTION
What is knowledge management?
Ideas
Read
Heard
Imagine

The Old Pyramid
Knowledge is a fluid mix of framed experience, values,
contextual information and expert insight that provided a
framework for evaluating and incorporating new
experiences and information.

TYPES OF KNOWLEDGE
Embedded Knowledge

It refers to the knowledge that is
locked in processes, products, culture,
routines, artifacts, or structures
Embedded knowledge is found in:
rules, processes, manuals,
organizational culture, codes of
conduct, ethics, products, etc.
KNOWLEDGE RESIDES AS
Structured Information
Unstructured Information
Expertise

KM Definition

KM is the creation, extraction,
transformation and storage of the correct
knowledge and information in order to
design better policy, modify action and
deliver results
(Horwitch and Armacost (2002)

KM SYSTEMS AND MODELS
SECI MODEL
N-FORM ORGANIZATION (Gunnar Hedlund)
KNOWING AND KNOWLEDGE (Earl)
THE OK NET AND THE OCS (Carayannis)
THREE PILLARS OF KNOWLEDGE MANAGEMENT (Wiig)
A MODEL OF INTELLECTUAL CAPITAL (Edvinsson)
THE ECOLOGY OF KNOWLEDGE MANAGEMENT (Snowden)
KNOWLEDGE MANAGEMENT PROCESSES (Inkpen & Dinur)
INTELLECTUAL CAPITAL MANAGEMENT (Van Buren)
A TAXONOMY OF KNOWLEDGE MANAGEMENT (Despres &
Chauvel)
THE KM PROCESS FRAMEWORK (Bukowitz & Williams)
THE KM MATRIX (Gamble & Blackwell)
AN INTEGRATED KNOWLEDGE MANAGEMENT MODEL


SECI MODEL
KM- STRATEGY,INITIATIVES,
AND PROCESSES
KNOWLEDGE DISCOVERY AND
DETECTION
Explicit knowledge
Tacit knowledge
Embedded knowledge
KNOWLEDGE ORGANIZATION & ASSESSMENT
Explicit knowledge organization
Tacit knowledge organization
Embedded knowledge organization
KNOWLEDGE SHARING
Explicit knowledge sharing
Explicit knowledge sharing and IT
Tacit knowledge sharing
Tacit knowledge sharing and IT
Embedded knowledge sharing
Embedded knowledge sharing and IT



MANAGING KNOWLEDGE REUSE

Three roles for knowledge reuse
Knowledge reuse situations
Problems and recommendations for managing
knowledge reuse
KNOWLEDGE CREATION
Managing knowledge creation
KNOWLEDGE ACQUISITION
Customers
Suppliers
Competitors
Partners/Alliances



MANAGING ORGANISATIONAL
STRUCTURES
Types of organizational structures
Formal
Informal
Organizational Culture Change
Organizational culture represents the way things are
done in an organization, encompassing the values,
beliefs, and attitude that generate a common framework
for interpreting events.

DEFINING AND MAPPING
ORGANIZATIONAL CULTURE
KM AND CORE COMPETENCIES
The collective learning of the organization, especially
how to coordinate different production skills and
integrate multiple streams of technologies
(Pralahad and Hamel)

How core competencies are managed:
Identifying and assessing core competencies
Sustaining core competencies
Building core competencies
Unlearning core competencies

KNOWLEDGE MANAGEMENT
SYSTEMS

Problems and failure factors
Promoting acceptance and usefulness

Step 1: KMS organizational fit
Step 2: KMS acceptance
Step 3: KMS continued use










KM TOOLS
GROUPWARE SYSTEMS
THE INTRANET & EXTRANET
WAREHOUSING DATA: THE DATA
WAREHOUSE, DATA MINING, OLAP, AND
DATA VISUALIZATION
DECISION SUPPORT SYSTEMS
CONTENT MANAGEMENT SYSTEMS
DOCUMENT MANAGEMENT SYSTEMS





Groupware Systems
Communication tools: Tools for sending messages
and files, including email, web publishing, wikis, file
sharing, etc.
Conferencing tools: e.g. video/audio conferencing,
chat, forums, etc.
Collaborative management tools: Tools for
managing group activities, e.g. project management
systems, workflow systems, information management
systems, etc.
Groupware Acquisition/Design
Groupware Implementation Issues


The Intranet & Extranet
INTRANET
Functions :
Publishing: E.g. homepages, newsletters, documents, employee directories.
Searching: The intranet can integrate different search functions, e.g. through a
search engine or using a system of categorization.
Transacting: Allows user to make transactions with other web/intranet
homepages.
Interacting: Collaborative applications and other groupware, expert finders,
directories, etc.
Recording: It can be used as a storage medium for such elements as
procedures, best practices, and FAQs (embedded and explicit knowledge).
Implemented solutions :
Knowledge sharing.
Innovation management.
Comments.
Ratings.
Participation rewards.
Customized collections
Extranet


Warehousing Data: The Data Warehouse,
Data Mining, OLAP, and Data Visualization
OLAP
Query and reporting.
Multidimensional
analysis.
Statistical analysis.
Data Mining
Business understanding -
> data understanding ->
data preparation ->
modeling -> evaluation -
> deployment
Data Visualization
Data & Info - Graphically

Decision Support Systems
Role-access and manipulate data.
Goal-enhance decision-making and solve problems by
working with the manager.
Three criteria for success: Compatibility, Understandability,
and Effectiveness
An effective decision support system requires that the
organization:
Investigates the decisions made within their firm
Compares these decisions with KM activities
Evaluates any current decision support system in light of
this
Modifies said system if necessary

Content Management Systems
Functions:
Provide templates for publishing
Tag content with metadata
Make it easy to edit content
Version control
Allow for collaborative work on content
Integrated document management systems
Workflow management
Provide extensions and plug-ins for increased functionality
Factors for consideration:
Technology
Ease of use
Total cost of ownership
Cross Platform Support and Scalability
Web Presence Management
Solution deployment:
Document Management Systems
Aid in the publishing, storage, indexing, and retrieval of documents
(explicit knowledge)
Functions:
Capturing
Classification using metadata
Indexing
Searching & retrieval
Versioning
Administration & security
Advantage: The document management systems offer reduced
operational costs, improved efficiency and speed of retrieval,
improved consistency, and more safety (both in terms of file
backups and security measures).

KNOWLEDGE MANAGEMENT
RESOURCES & TECHNIQUES
i)Knowledge management training

Education
Consultancy

ii) Story telling

iii) Mentoring


THANK YOU