Professional Documents
Culture Documents
Example of Sales Pitch Slide Library
Example of Sales Pitch Slide Library
Example of Sales Pitch Slide Library
Master Deck
Customer Facing Slides
Table of Contents
BEA Confidential. | 2
How to Build a Powerful
Customer Presentation
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BEA Confidential. | 6
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…and sometimes includes:
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Elevator Pitch
Business processes can be a key to success…
…or an albatross around your neck.
Streamline workflow and automate routine tasks
Embrace new technical initiatives: online customer tools, SOA, enterprise consolidation.
Improve customer service with better coordination and exception handling
Increase agility to turn the battleship like a speedboat
Comply with regulations: AML, Sox, FDA
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BEA Confidential. | 8
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Tips and techniques
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Remember: many slides build on each click slide before
BEA Confidential. | 9
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Business Challenges
What is BPM
The Solution Lifecycle
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Process – The Perception
Challenge: Execute Processes That Span Multiple
Departments, Companies And Applications
D
D
E
e
P
p
A
a
R
r
T
t
M
m
E
e
N
n
Tt
PROCESS
ERP
BEA Confidential. | 11
The Process Truth
Reality: “White space” between departments and systems
causes breakdowns in execution and efficiency
Organizational Units
Customer Sales and Production Manufact- Inventory & Finance
Process Service Marketing Planning uring Logistics
Disconnects
Product Configuration
Processes
Missed
Exceptions Order Management
LMS
CRM SFA ERP PMS SCM MES SCM ERP
Custom B2B FMS
ERP
BEA Confidential. | 13
How BPM Addresses Business Challenges
Product Configuration
Processes
Order Management
producti
CRM SFA Product product SCM product DB LMS B2B ERP CRM SFA Prodict product SCM DB LMS B2B ERP
nfo.
Inv Inv
ERP MES ERP. MES
MGMT MGMT
BEA Confidential. | 14
BEA AquaLogic BPM
A Comprehensive Solution for the Entire
Process Lifecycle
Business Process
Analyst Developer
Process
execution and
management
Business
Owner
Business User Process
Interaction Participants
Enterprise
applications
Business dashboards and and
historical & trend analysis tools databases
BEA Confidential. | 15
What Differentiates
AquaLogic BPM?
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Analysts Agree: ALBPM is a Leader
Magic Quadrant for BPM – November, 2007 Forrester Wave: Human-Centric BPMS 2007
Leader in Forrester’s
Integration-Centric BPMS
Wave
Leader in Forrester’s
Human-Centric BPMS Wave
“This infrastructure company is
committing considerable resources to
providing a compelling BPM and SOA
product portfolio.”
BEA Confidential. | 18
Why BEA?
No Compromise
BEA
Proven Enterprise Class
Product Innovation
BEA Confidential. | 19
AquaLogic BPM Differentiators
BEA Confidential. | 20
AquaLogic BPM Differentiators
“AquaLogic
Single BPM was
comprehensive “We’re processing “Our engine repair
Multi-Platform Support
our choice,
solution forin great part
end-to-end more than 30 million projects involve a lot of
Flexible, collaborative
becauseprocess
business it lets updates per
Connects to amonth
Variety discussions, emails
BPM tools bridge
business users with
of BPM and
Backend have
Systems and decisions – work
people, processes and
effectively model and reduced eligibility outside of systems. We
Fully integrated – not a systems
communicate their exceptions by more
Pre-Integrated SOA had to capture the real
patchwork quilt – for all
processes with IT in than 91% – we needed collaborative work to
types of processes
one intuitive, unified Product
a vendor and trust
we could optimize end-to-end
Mirrors real work and
tool.” Organization Scale
with that scale.” processes.”
Facilitates Rapid captures the “out-of-
-Option One Mortgage - United -band”
Pratt & Whitney
processes
Application GlobalHealthcare
Reach
Development
BEA Confidential. | 21
Market Growth
Evolution of BPM
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used to set-up the solution
slides
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A Promising Future
AquaLogic BPM is BEA’s fastest growing product
BPM is the fastest growing segment of deployed software
Analysts predict massive growth over the next 5 years:
7
6 IDC
Forrester
5
Gartner
4
Billion USD
1
BEA Confidential. | 23
BPM Customers
BEA Confidential. | 24
Business Process Improvement Ranks as
a Top Business Priority in 2008
CFOs were asked, "In the next two years, which of the
following initiatives is your company most likely to pursue?"
Business Process Improvement 65%
*Source: Robert Half Managem ent Res ources s urvey of over 1400 CFOs in the US, Novem ber 2007. Data s hown for CFOs of
com panies with 1000+ em ployees . CFOs were allowed m ore than one res pons e
BEA Confidential. | 25
And as an Top IT Priority, 3 Years Running
*Source: “The 2007 Gartner Scenario: An Annual Report on the Current State and Future
Directions of the IT Industry,” Gartner, September 15 2007
BEA Confidential. | 26
Traditional Enterprise Applications Fall Short
My software applications
13 allow me to quickly adapt to
most customer requirements
15
My software applications offer
little or no flexibility to meet
21
individual customer service
requirements
My software applications
force me to put limits on
services I can offer
My software applications
force me to employ some
manual processes to meet
51 customer requirements
*Source: Aberdeen Survey of 125 enterprises, “Aligning IT to Business Processes: How BPM is
Complementing ERP and Custom Applications”, Aberdeen Group, May 2007.
BEA Confidential. | 27
What’s different this time? Integrated Suites
Standards-based Assemble,
graphical modeling, configure,
business rules, code Integration, automation, Business user
simulation generation and workflow dashboards
Optimize
Evolution towards BPM and SOA
Buying Patterns
Business
BAM..
Workflow
Business Process
BPM Solutions
Standards
Governance
IT
BEA Confidential. | 29
From SOA to Dynamic Business Apps
Web2.0
BPM Dynamic Business Apps —
3
Service-enabled capabilities
Value to Customer
BEA Confidential. | 30
What is a Dynamic Business Application?
•BEA Confidential || 31
BEA Confidential. 31
Why are Dynamic Business Applications Different?
Service-enabled Dynamic
Built for Packaged Business
Change Applications Applications
Traditional
Hard to Custom
Packaged
Change Applications
Applications
Commodity Differentiated
processes processes
BEA Confidential. | 32
Application Platforms: Stuck in the 90s
While new technologies have emerged …
… application platforms have not kept up
Web 2.0 Existing platforms are designed
Social Computing for coding paradigms, not rapid
assembly and change
Virtualization
Unable to use new business
models, e.g. pay-per-use, SaaS
Business Process
Management New technologies are disjoint
solutions to point problems
Service Oriented
Architecture Testing and deployment are not
integrated
Real-Time Events Governance and management
are “after the fact” bolt-ons
Collaboration Real-time, event-driven
applications are not supported
BEA Confidential. | 33
What is Needed: A Simplified Platform for
Dynamic Business Applications
Enabling Faster Time to Market Through Convergence & Simplification
& Deployment
Rules Management
BPM and SOA assets at the core
Services & Event for change-ready applications
Management
Unified compose, test & deploy
Virtualization experience
Fabric
Virtualization for scale-out and
performance
Integrated governance,
Billing via configurable “units of use” management and administration
Per user
Per transaction Multi-tenant
Per resource (e.g. CPU)
Customer defined
BEA Confidential. | 34
Feature/Function
Overview
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BEA AquaLogic® BPM Suite
Process Modeler End-user Workspace Manager Dashboards
Process Server
Ac
tiv
e Application Server
Re Clustering
po Horizontal
Production
sit Scaling
ory
Repository
Ac
tiv Pa
Process Database e ssi
DB ve
DB
HA Database
Posture
BEA Confidential. | 36
AquaLogic® BPM Process Modeling
Process modeling
with full support for
BPMN
Multi-process
simulation
Multi-language
modeling and
documentation
Process template
repository
Master role directory
BEA Confidential. | 37
AquaLogic® BPM Studio
Integrated modeling and implementation supporting
BPMN, XPDL and BPEL
Multi-language scripting
Drag-and-drop forms builder
Browse and discover
external services with UDDI
Advanced component model
for optimal reuse
Introspection based
connectivity
Version control
Multi-level testing
Embedded runtime for solution testing
BEA Confidential. | 38
AquaLogic® BPM Workspace
Localized in 9 languages
Embeddable in portals using JSR 168
Fully customizable using stylesheets and template
customization
Role based
access
Built-in
collaboration
Attachment and
remark support
Custom views
BEA Confidential. | 39
AquaLogic® BPM Dashboards
Real-time monitoring
Historical reporting of
process activity and
KPIs
Integrated in
Workspace
Pre-built dashboards
for most common
scenarios
Automatic drill-down
BEA Confidential. | 40
AquaLogic® BPM Enterprise Server
instances
Dynamic binding to
external services Application Server
Clustering
Production
Web based console with
Horizontal
Repository Scaling
BEA Confidential. | 41
AquaLogic® BPM Logical Architecture
BPM Studio for
Business Analysts
Partner/
Firewall
Customer
TCP/IP
AquaLogic® BPM Server AquaLogic® BPM Server
J2EE Standalone
Container JVM
or
Employee
AquaLogic® BPM
Repository Workspace
LDAP/
Runtime RDBMS
Database
BEA Confidential. | 42
AquaLogic® BPM Running in WebLogic
AquaLogic® Business Process
BPM Analysts
Studio Business Process
Developers
WL Portal
or
ALUI Process A (EJB) Process B (EJB)
AquaLogic®
BPM
Studio
Process Participants
Process C (EJB) Process n (EJB) Enterprise
AquaLogic® BPM Applications
Workspace
AquaLogic® BPM
Web Services
Enterprise Server
JDBC
Database
JNDI JDBC JDBC
Active
Repository Application Server
Clustering
HA Database
Posture
BEA Confidential. | 44
AquaLogic BPM
Standalone HA Architecture
AquaLogic BPM
Workspace
(any Servlet Engine)
Active
Repository
HA Database
Posture
BEA Confidential. | 45
BPM and SOA:
Selling the Stack
BPM and SOA – Better Together
BPM SOA
Optimizes business processes Simplifies IT infrastructure
Provides insight Provides encapsulation
Driven directly by business Driven indirectly by business
goals goals, translated to a need for
flexibility and IT agility
Does not require SOA but SOA Provides a layer of control and
greatly simplifies BPM governance for IT underneath
implementations BPM
BEA Confidential. | 47
Customers Report More Success with
BPM with SOA
Source: BEA Survey of over 1000 customers and prospects, BPM Lifecycle
Assessment Survey 2006-2007
BEA Confidential. | 48
Process View of SOA
Easy Access to Managed, Reusable Services
Service Bus
Management
Routing
Security
Data Mapping
Transport
Bridging
Service
Registry
BEA Confidential. | 50
BPM and SOA Together
Interacting but independent lifecycles
Measure Model
Process Lifecycle
Execute Implement
Business Consume Services Discover Services
IT
Execute Manage
Service Lifecycle
Implement Architect
BEA Confidential. | 51
Comprehensive BPM & SOA Integration
AquaLogic BPM
BPM
Delivers the ability to model,
execute & optimize dynamic
business processes
Spans organizations, systems
& applications
Integrates seamlessly with
Enterprise Integration
capabilities for 360°
integration
Eclipse based modeling and
development
Comprehensive Standards
Support: BPMN 1.0, XPDL
2.0,UDDI 3.0, BPEL 2.0
BEA Confidential. | 52
Comprehensive BPM & SOA Integration
AquaLogic Service Bus
BPM
BEA Confidential. | 53
Comprehensive BPM & SOA Integration
AquaLogic Service Bus
Financial Services Edition
BPM
BEA Confidential. | 54
Comprehensive BPM & SOA Integration
AquaLogic Integrator
BPM
BEA Confidential. | 55
Comprehensive BPM & SOA Integration
AquaLogic Data Services
Platform
BPM
Provides an aggregated,
business-ready view of real-
time data across numerous
Enterprise Service Bus sources
Simplifies and optimizes
access to and updates to
distributed data
Process Integration
Transforms data into
consistent, actionable and
reusable information
Data Services
BEA Confidential. | 56
Comprehensive BPM & SOA Integration
Smart Connect
BPM
Connectivity
BEA Confidential. | 57
Putting it All Together
SOA-Integration Connected To BPM Flexibility
Custom Legacy
Database
BEA AquaLogic® Data Services Platform
Applications Applications
Data Services
XML Data
Packaged Legacy Source
Applications Applications
BEA Confidential. | 58
BEA delivers a unifying solution …
Process Integration
Data Services
Legacy
Custom Applications Database
Applications
Packaged Legacy
Applications Applications Database
BEA Confidential. | 59
Tying it All Together -
WLP
ALUI
Web 2.0 Portals Mashups
Web applications
Runner
Web 2.0 User Interaction
Graffiti
BEA Confidential. | 60
Collaborative BPM
The BPM Suite
Business owners work Shared process model
with business analysts Business enables seamless
to define and optimize Analyst iterations between
the process modeling and
implementation
Model
Simulate
Business Process
Owner Developer
Implement
Measure
Integrate
BEA Confidential. | 62
Meanwhile, outside the formal process…
Do you think we
should change the Can you make edits
way we _____ to this before I
distribute?
BEA Confidential. | 63
People and systems work differently
BEA Confidential. | 64
The challenge:
People and system silos
BEA Confidential. | 65
The reality today
Interaction not coordinated
Assign Task
Complete Task
BEA Confidential. | 66
The reality today
People fill gaps between processes and systems
Assign Task
Collaborate
Complete Task
BEA Confidential. | 67
The reality today
Information and knowledge not easily leveraged
Leverage
Knowledge
Assign Task
Collaborate
Complete Task
BEA Confidential. | 68
The reality today
Information and knowledge not easily leveraged
Leverage
Knowledge
Assign Task
Collaborate
Complete Task
BEA Confidential. | 69
People still manage to get work done
Leverage
Knowledge
Assign Task
Collaborate
Complete Task
BEA Confidential. | 70
Enter Collaborative BPM
Knowledge Management BPM Suite
Leverage
Knowledge
Assign Task
Collaborate
Complete Task
Contextual Collaboration
BEA Confidential. | 71
BEA’s Sweet Spot
Knowledge Management BPM Suite
Unification of diverse
content across the org
Shared modeling environment for
Extensive search business and IT
Enterprise Social Integrated, full lifecycle process
Computing management: modeling, execution and
monitoring
Best-of-breed SOA integration for easy
connection to back-end services
Contextual Collaboration Integrated, role based human workflow
Document versioning
Discussion forums
Shared calendar
Role based security
BEA Confidential. | 72
Pratt & Whitney
Opportunities & Challenges
Cradle-to-grave visibility into performance and maintenance of each engine
Better manage inventory on engine repair and overhaul
Automate tracking of engine maintenance milestones
Bridge engineering, support, operations and finance to ensure better customer support
and satisfaction
Results
Grew after-market maintenance business 50-100% each year the last 3 years
Tripled customer satisfaction with largest customers (spending hundreds of millions $$ per year)
Better engine performance tracking and comparison allows Pratt to repair engines before failure – a $500,000
savings per failure event - saving hundreds of millions $$ per year
Allows for fleet-wide issue tracking – ID bad parts or processes holistically
BEA Confidential. | 73
“ By the turn of the 21st century, only 15
percent of US employees undertook
transformational work such as mining coal,
running heavy machinery, or operating
production lines [...]. The rest of the workforce
now consists of people who largely or wholly
spend their time interacting.”
BEA Confidential. | 74
Job Growth & Top Dollar for Tacit Jobs
BEA Confidential. | 76
“Collaborative BPM has the potential to
change knowledge worker’s lives
as much as email has.
People just don’t realize it yet.”
~ Pratt & Whitney
BEA Confidential. | 77
Dynamic User Experience Management
Features
UI framework: template engine
for personal, community pages
Experience management:
control branding, navigation at
user or “experience” level
Application framework: unifies
security, identity management
Search infrastructure
Benefits
Build richer, more interactive
applications
Reduce TCO for application
development and management Dynamic User Experiences
Complement process-integration
with GUI-integration
BEA Confidential.
Confidential || 78
Enterprise Knowledge Integration
Features
Assemble links to enterprise
knowledge (documents, email, Web)
Universal search: people, content,
projects, applications
Content contextualized to
applications and experiences
Attach assembled content to
process instances
Benefits
Enterpriseknowledge aggregation
Reduce time searching
Broaden enterprise peripheral vision
and improve decision-making
Knowledge Directory
BEA Confidential.
Confidential || 79
Collaboration at every level for every step
Project Workspaces: Integrated, Web-based workspaces unite users
around projects
Moderated announcements,
discussions
Document sharing
Advanced task management
Unified calendaring
Collaborative workspaces
BEA Confidential.
Confidential || 80
Roadmap
AquaLogic BPM Roadmap
BEA Confidential. | 82
How to get Started
Business Process Improvement Plan
Identify and Map Critical Business Processes
Define Current State of the Processes
Define Desired State of the Processes
Prioritize Processes targeted for Improvement by:
Value/Impact to the Enterprise
Urgency/Need
Complexity
Identify Key Metrics and Success Criteria for each
Developcost models around traditional approaches to business process
improvement (buy/build vertical applications vs. horizontal BPM platform)
Maintain cross-functional Sponsorship
Focus on Iterative Phases of Improvement driven by Value
BEA Confidential. | 84
Identify and Map Business Processes
High • Risk Management • Claims Adjudication • Order-to-Cash
• Claims Eligibility
Identify and Tackle Address
• Customer the
Provisioning & Activation
• Customer Support/Help Desk
High-Value, Low-Complexity High-Value, • Field
High-Complexity
• Sarbanes-Oxley Service Management
Process Complexity
# of Process Steps # of Process Participants
# of Integration Points # of Transactions
# of Process Exceptions # of Organizations
BEA Confidential. | 85
4 Stages of Improvement and Value
Simplicity Accuracy
• As Is…To Be • Manual Activities
• Document/Simulate • Integrate
• Best Practices Analyze Automate • Control/Compliance
BEA Confidential. | 86
Business Process Improvement
Opportunity Life Cycle
Competitive Advantage
Innovate
Optimize
Automate
Analyze
Time
BEA Confidential. | 87
BPM Readiness Assessment
Examination
Detailed survey focused on four key process
domains
Analyze
Orchestration
Optimization
Innovation
Diagnosis
Based on complex analytics results
Compared vs. peer group
Prescription
Go forward plan based on results
Best practices identified and utilized
bpm.bea.com
BEA Confidential. | 88
Appendix
Additional Resources
(Salesportal.bea.com > ALBPM)
Industry-Specific Bundles
Financial Services, Telco, Public Sector
Customer Materials
Cornerstone Customer References, Customer Decks, Win sheets, Case Studies
Prospecting
ALBPM Prospecting Guide – Sales Training, Business Integration and Process Optimization
Prospecting Guides
White Papers
Extend and Enhance SAP, BPM – SOA, ALBPM Collaborative Edition, State of the BPM Market
Delivering the Message
ALBPM External Master Deck, ALBPM CE Sales Preso
Competitive Information (through the competitive Wiki)
CSO, Competitive Selling Kits, Get Smart: BPM Competition
Additional Sales Training
Get Smart: FKO - Solution Selling ALBPM (Jesper Jorgenson)
Product updates and roadmap recordings
BEA Confidential. | 90
BEA at a Glance
CEO Alfred Chuang
Founded 1995
Employees 4,200
Customers 18,000
BEA Confidential. | 91
18,000 Customers Around the Globe
Depend on BEA
BEA Confidential. | 92
Business Drivers for CIO Agenda
Innovation
New & Better Product/Service
New & Better Process
Organic Growth
Agenda Systems Consolidation
Outsourcing
Competition
Established Players
New Entrants
BEA Confidential. | 93
CIO Challenges – Lack of Business Agility
BEA Confidential. | 94