SOLUTIONS DOT

TECHNOLOGY
Director:-Arvind Singh
Address:-B 454 Budh Nagar Inderpuri New Delhi
110012 Mobile:-+919311742844,9999064174
Web:-www.sodtechnology.weebly.com
E-mail:- sdt.technologydel@gmail.com
 SERVICES

Web Based Services

• Services Offerings >> Web Based Services

•
E-Mail Management
Email is increasingly becoming the most popular form of communication. Companies are being flooded with ever increasing amounts of email. And customers are
increasingly demanding a high level of service and response (turnaround time and quality of response) for their email requests.
Most customer care service operations in organizations have been designed around a telephone contact. Organizations are not equipped to deal with the heavy email
traffic. Using advanced technology, Go4customer offers relief with its Go4customerMail solution that provides the same queuing and response capabilities for an email
that are currently available for phone contacts. So call us before customer email requests become a nightmare.
Our Go4customerMail service will respond to emails via one or any combination of the following methods:
• Automated response
• Computer-aided response
• Manual response
• In case of both computer-aided and manual response, Go4customerMail service analyzes, sorts and routes incoming email to the appropriate CSE by skill group.
Our Go4customerMail service enables quick response to high volume of customer email while extracting real-time customer data and performing one-to-one Internet
marketing. We offer dedicated CSEs providing expertise and quick response.
Chat Management
Live online chat can be one of the most compelling tools you can use in building customer relationships. You actually provide your customer with a human interface to
help the customer navigate through various activities such as purchase processes, filing online insurance claims, applying online for credit cards, technical support and
endless others. Our representative will take your customer through all processes by providing the human interface required. They can courteously handle any
complaints and suggestions, should there be any.
According to a survey conducted by NFO Interactive, 35% of online shoppers said that they would buy more if they could interact in real time with a sales person from
an e-commerce site. Go4customer provides e-commerce sites with a customer service "back-end." Contact can be initiated by voice call, web callback, chat, e-mail or
fax. All forms of customer contact are routed, queued, and monitored the same way for consistent quality and turnaround time.
Help desk Management
Our Helpdesk Services offers your organization a unique blend of proven support methodology and services customized to your environment. Go4customer offers to
set-up and manage technical helpdesks for internal as well as external users for the client. The help-desks are operated by high quality technical resources and operate
24 hours a day, 7 days a week. Our rapid response, senior level support and state-of- the-art call management system enable a complete Helpdesk solution specifically
designed for your organization.
 Transaction Processing

• Our system design, based on wide knowledge of hardware and software, supported by an efficient domain and process oriented staff ensures document-processing capability
with:
• Efficient data capture
• High accuracy levels
• On schedule delivery
• We offer flexibility to enhance capacity in a modular and scalable fashion with shorter resolution time taking advantage of time zone differences. We manage various
transaction services for our global clientele.
Our services in the transaction-processing segment include:
Finance accounting Services
Our expertise and experience enable us to provide Clients with a wide range of Finance & Accounting services. To ensure consistent accuracy and cost-efficient Delivery, our
Accounting CSR's are equipped with the appropriate domain knowledge. All our processes are designed to be in complete conformance with the Client-specific regulatory and
compliance requirements.
•
Services
• Invoice processing
• Finance Outsourcing
• Accounts Receivables
• Accounts Payables
• Reconciliation with clients, banks
• Billing
• Account Outsourcing
• Transaction Processing
• Credit / Debit card applications processing
• Account openings / amendments and audit checks.
• Claims Processing
• Loans processing / Cheque processing
• Clearing and Settlements
• Documentation management, Records maintenance
• HR Payroll services
Our suite of HR services aim at transforming Client organization cost centers in to outsourced Delivery Centers for HR support. Our dedicated and highly experienced HR
services team is equipped with adequate domain knowledge and ensures the highest standards of Quality and Compliance. The CSR's have in-depth knowledge of country-
specific HR practices, rules and regulations in addition to excellent communication and analytical skills.
Services
• Payroll
• Payroll Outsourcing Services
• Employee Record Management
 Inbound Services
• We use and deploy the most refined call processing and telecom. Our call routing feature allows the system to
instantly scrutinize available agents and route calls to the most suitably skilled agents.
Our operating centers receive customer calls over dedicated international private leased circuits. We can handle
calls relating to various products or processes across industries.
The range of services in the inbound call center services include:
Customer Service
• Application / Claims processing
• Subscription services
• Billing queries, etc.
• Sales and order fulfillment
• Order taking
• Sales closures
• Up-selling and Cross-selling
• Help desk
• Troubleshooting for products and services
• Inquiry Service
• Product information requests
• Dealer locator service
• ATM / POS locator services.
 Outbound Services
• We have got a robust infrastructure to manage campaigns for our clients. We can manage a
broad range of outbound services for clients across various industry segments. We have the
expertise to set up and manage large outbound call center operations. Our agents are proficient in
handling the entire gamut of calls, from simple welcome calls to calls pertaining to surveys,
verifications, lead generation, collections, etc.
Sales
• Telemarketing services
• Lead generation / qualification
• Prospecting
• Promoting new services or products
• Credit Management
• Credit authorization
• Credit verifications
• Collections
• Verification services
• 3rd party verification service
• Insurance verifications
• Employment verification
• Market research
• Research surveys
• Opinion surveys
 Mortgage Loan Processing
• Mortgage Loan: Mortgage loan is the generic term for a loan secured by a mortgage on real property; the "mortgage" refers to the legal security, but the terms are often
used interchangeably to refer to the mortgage loan. Mortgage loans generally refer to a loan secured by residential property, often for the purpose of acquiring the
residence. Mortgage loans may be lower priced than other forms of borrowing because the value of the property reduces risk for the lender.
Mortgage Loan Processing: We offer comprehensive solution to Mortgage loan processing from its start level to ending level, including all documentation Legal & non
Legal processes, As well as Property valuations, Property insurance checks, credit evaluations. Money disbursement, Asset Management, Overdue payments processing
We offer the complete extensive solutions related to New Business Acquisition, Appraisal Title Checks, Underwriting Disbursement, and Servicing Collections Maintenance.

Our mortgage loan processing services offer hassle free mortgage loan processing, comprehensive solutions to the mortgage sector mapping the complete industry
business processes ranging from business acquisition services to collection outsourcing. These include:
New Business Acquisition
• Inbound/outbound enquiries
• Loan form data entry
• Collateral checks
• Appraisal Title Checks
• Credit checks
• Property valuation
• Title checks
• Property Insurance checks
• Legal clearances
• Underwriting Disbursement,
• Credit evaluation
• Appraisal amount
• Checks for all other supporting
• Money disbursement
• Billing
• Servicing Collections Maintenance
• Early and overdue collection calls
• Asset Management
• Overdue payments processing
• Accounting and reconciliation
• The Benefits of Mortgage loan processing
• Reduced Cycle Time
• Daily updates on the pipeline / exceptions
• Increases percentage of loans closed
• Greater productivity
• Improved business flow
• Better decision making
• Lower costs upto 30% to 40%
• Superior customer service
• We make available loan status and all documentation real time. Our mortgage loan processors are available for service and support 24/7. Further, we follow up with loan
officers and ensure the loans are closed in minimum time.
We use cutting-edge technology to ensure seamless integration with your LOS so that mortgage loan processing process is smooth with faster turnaround time.
 Insurance Claim Processing
• Insurance Claims Processing offers exclusive quality service solution in the filed of all kind of insurance, any type of claims like Medical Claims, Mortgage Claims and
other general claims processing work on behalf of our valuable clients for better progressive services. As far as concern to present time Global insurance industry is
heavily in demand for cutting edge services and value added customer experience, characterized by quick response time and customized services.
Go4BPO,is a leading outsourcing firm specialized in Insurance Claims Processing offers a wide range of customized solutions for all sort of insurance application
processing, insurance claims examining, claims processing, verification and validation of claims, customer service process management and payment/check
processing and other related services.
The processing, storage and of huge volume information collected characterize the insurance domain. Technological advancements have been brought new demands on
insurers we assist to transform their claims processing related operations by perfectly combining in-depth business expertise and innovative methods. You can outsource
your Insurance Claims requirements with us. Our Comprehensive, flexible and reliable data processing solutions will offer you ample time to focus on your other business
activities regarding insurance applications processing.
Our Insurance claim processing services provide specialized solutions to the insurance sector and support critical business processes applicable to the industry right
from new business acquisition to policy maintenance to claims processing. These include:
New Business Acquisition
• Inbound/outbound sales
• Initial Setup
• Case Management
• Underwriting
• Risk assessment
• Policy issuance
• Policy Maintenance
• Record Changes- Name, Beneficiary, Address
• Collateral verification
• Surrender • Audits & Reinstatement
• Accounts Receivable
• Accounting & Reconciliation
• Claim Overpayment
• Customer service - voice/email
• Claims Processing
• Claim Set Up
• Eligibility
• Duplication
• Validate Reserves
• Medical Supplemental
• Provider Excess Reinsurance
• Specific Excess Reinsurance
• Adjudication
• Account Settlement
• We make available Insurance claim processing and all documentation real times. Our Experts are available for service and support 24/7 and will assist you to get the
settlement you are owed by your insurance company. We utilize our resources to obtain everything needed to get you a fair settlement.
We use cutting-edge technology to ensure seamless integration with your LOS so that insurance claim processing process is smooth with faster turnaround time.
 Medical Transcription Services
• Medical Transcription: Medical transcription is a kind of allied health profession which deals in the process of transferring or converting recorded dictation of Physicians or
other health care professionals regarding to the patient’s medical record into written text. This written text can be stored as printed or electronic data. Most of
Medical professional prefers Electronic storage of medical records in order to make documentations of patient care and facilitate healthcare delivery regardless of
geographical distance. Medical transcription establishes document format, data entry, corrects spelling and medical terminology errors, transcribe and edit
documents and compiles with medical-legal policies and procedures.
As a profession
An individual who performs medical transcription is known as a medical transcriptionist, or less frequently and incorrectly, a medical transcriber. A medical
transcriptionist is the one responsible for documenting patient medical records. The term medical transcriber may also refer to electronic equipment used to perform
medical transcription. An MT profession requires mastery in medical terminology, adroitness in editing, and the ability to type while listening.
Medical Transcription Process & Services:
When a patient visits a health Care Professional or Doctor, the professional spends time with the patient discussing his medical problems, including past problems.
The Health care Professional may do a physical examination, conduct various laboratory or diagnostic studies, make a diagnosis, and then decides on a plan of
treatment and discusses it with the patient. After the patient leaves, the doctor uses a voice recording device to record the information about the interaction with the
patient. This information is then sent to a medical transcriptionist and received as a voice file, who then listens to the voice file and transcribes it into the required
format to make a medical record which is also a legal document that may be subpoenaed. The next time the patient visits the doctor, the doctor can call for the
medical record. The doctor may also refill medications after seeing only the medical record. This known as Medical Transcription Services
Our Medical Transcription Services provide specialized solutions to the Physicians and health care professionals to support in transcribing the all the needful
information of patients including Case History, Examination and all diagnosis.
Medical Transcription Services
Medical Transcription Jobs
Insurance Transcription Service
Business Transcription Service
Financial Transcription
Legal Transcription Service
Digital Handheld Recorder
Transcription Software
Investigation Transcription Service
Our Medical Transcription Services include:

• Transcribing and editing the recorded or written material, including operative diagnostic reports, discharge summaries, patient case history and examinations,
physician letters and notes, and pharmacy, rehabilitation, autopsy, and x-ray reports.
• Maintaining logs of medical procedures, incoming dictation, and transcription records.
• Sorting, copying, preparing, and assembling the files records and charts.
• Verifying accuracy of patient information such as name and identification number;
• Distributing and collecting dictation and transcribed reports; following up on physicians' missing and/or late dictation.
• Performing quality assurance documentation.
• Maintaining disk and disk back up system;
• Collecting, tabulating, and generating reports on statistical data, as appropriate.
• We assist with telephone coverage.
• May take minutes of transcription department meetings.
• Performs miscellaneous job-related duties as assigned.
• We make available Medical transcription services in real time. Our Medical transcription services processors are available for service and support 24/7.
 Outsourcing Articles

• Account Payable OutsourcingApplication Development OutsourcingAdvantages of

OutsourcingBack Office OutsourcingBenefits of OutsourcingBusiness OutsourcingPro
And Cons Of OutsourcingChina OutsourcingCustomer Service OutsourcingData
Entry OutsourcingDisadvantages of OutsourcingEffects of OutsourcingGlobal
OutsourcingGraphic Design OutsourcingHR Outsourcing CompanyHR Outsourcing
ServicesHuman Resource OutsourcingInformation Technology OutsourcingIT
Services OutsourcingIT outsourcing solutionOffshore OutsourcingOutsourcing
Computer HardwareOutsourcing Jobs IndiaOutsourcing ProblemOutsourcing
StatisticsOffshore Outsourcing ConsultantTelemarketing OutsourcingOffshore
Outsourcing StrategyOutsourcingStrategic OutsourcingOutsourcing Business
ServicesOutsourcing ResearchJob OutsourcingOutsourcing FulfillmentOasis
OutsourcingLogistics OutsourcingMedical Transcription OutsourcingOffshore
Outsourcing Call CenterInternational OutsourcingHuman Resource Outsourcing
ServicesAccounting OutsourcingLegal OutsourcingBusiness Process OutsourcingIT
OutsourcingOutsourcing American JobsKnowledge Process OutsourcingContact
Center OutsourcingOutsourcing in IndiaDefinition of OutsourcingOutsourcing
ServicesHistory of OutsourcingOffshore Outsourcing ResearchOffshore Outsourcing
IndiaOutsourcing to a foreign countryBPO Business Process OutsourcingFinance
and accounting outsourcingOffshore Business Process OutsourcingComprehensive
Human Resource OutsourcingOutsourcing Software DevelopmentOutsourcing
American Jobs To Foreign Country
 WHAT IS BPO
• Business Process Outsourcing is the long-term contracting out of
non-core business processes to an outside provider to help achieve
increased shareholder value.
Many IT professionals are familiar with the term business process
outsourcing (BPO), but knowing how to distinguish it from other
types of outsourcing requires some scrutiny.
Though some forms of BPO may include both IT management and
business operations, the approach is primarily about turning over
functions such as payroll, accounting, billing or even real estate
management to a third party. Though these business processes
may depend on IT, they are separate functions from core IT
operations, such as data center activities or network management.
 WHY BPO
• Free Your Resources and Work On Your Strategy
An important aspect of business process outsourcing is its ability to free corporate executives from some of their
day-to-day process management responsibilities. Traditionally, executives spend 80 percent of their time
managing details, and only 20 percent on strategy. Once a process is successfully outsourced, the ratio can be
reversed. Executives get more control over their most valuable resource: time. Time to explore new revenue
streams, time to accelerate other projects, and time to focus on their customers.
Improve Processes - Save Money
Companies that outsource business processes are often able to reengineer those processes and capture new
efficiencies. Then they can reallocate resources to other important projects and leverage their investment in
technology. For example, processes that are handled in a shared production environment for multiple companies
save everyone money. In most cases, high-caliber subject-matter experts are brought in to design and manage
these processes, bringing with them best practices, innovation, and years of experience that most companies
don't have access to or can't afford on their own
Increase Your Capabilities
With this expertise often comes increased capability. In addition to doing things more efficiently, you can expand
your ability to deliver new products and services to your customers. Then there are the factors of scalability and
scope. Companies that want to grow internationally must continuously invest in infrastructure and find talent
around the world. Many outsourcing providers are already established globally and can help make the growth
process run smoothly.

•
 WHY INDIA
• In order to meet the growing international demand for lucrative, customer-interaction centers, many organizations
worldwide are outsourcing these services from locations like India. India has inherent strengths, which have made it a
major success as an outsourcing destination:
Scope
• A booming IT industry, with IT strengths recognized all over the world
• Language
• The largest English-speaking population after the USA.
• Manpower

• A vast workforce of educated, English speaking, tech-savvy personnel: A boon in a high-growth industry faced with a
shortage of skilled workers.

• Cost-effective manpower: In a call interaction center operation, manpower typically accounts for 55 to 60 percent of
the total cost. In India, the manpower cost is approximately one-tenth of what it is overseas. Per agent cost in USA is
approximately $40,000 while in India it is only $5,000.

• Technical support: India graduates about 100,000 engineers each year. These can be used in call centers for
troubleshooting/tech support, as the salaries are dramatically lower than in Europe or the US.
• Government policy
• The Government of India has recognized the potential of IT-enabled services and has taken positive steps by
providing numerous incentives.

• IT is one of the Government of India's top five priorities.

• The National IT Task Force submitted its 108-point Action Plan to promote IT in the country. The Government of
India has approved the plan and is in the process of implementing it.

• A separate Ministry of Information Technology was set up to expedite swift approval and implementation of IT
projects and to streamline the regulatory process.
• Information Technology Act 2000: The Information Technology Bill that was passed in the Indian Parliament in
May 2000, has now been notified as the IT Act 2000. The IT Bill brings E-commerce within the purview of law and
accords stringent punishments to "cyber criminals". With this, India joins a select band of 12 nations that have
cyber laws.
• Regulatory Enablers
• 100% foreign ownership permitted in IT Enabled Services industry unlike other sectors where foreign ownership is
restricted.

• Software Technology Parks (STPs) established.

• To provide ready to plug IT infrastructure and telecom facilities.

• Single window clearance for all regulatory compliance issues.

• Infrastructure Enablers
• Basic, Cellular, Paging and Internet Services privatized.

• Domestic leased circuit tariff reduced by 80% in last 1 year.

• International Internet Gateway privatized-likely reduction in tariff

• As India emerges as a global outsourcing hub, the industry is forecast to explode at exponential rates - from
23,000 people and $ 10 million pa in 1998 to over a million people and revenues in excess of $ 20 billion by 2008.
Pivotal segments are going to be back office operations, medical transcriptions, insurance claims processing,
customer interaction centers and content development. Current trends suggest that the country is well on course
for achieving the above target.