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Final PPT Bpo 4FINAL
Final PPT Bpo 4FINAL
morning
PRESENTED BY:
Priyanka Bhardwaj
Sandeep Yadav
Nikhil Aggarwal
Anil Tiwari
What is OUTSOURCING ?
WEAKNESS:
• Scare foreign language skills other than English.
• Lack of customer service culture
• Expensive and poor quality
• Poor electricity supply
• Cultural differences
• High attrition rates, therefore less no. of people with
extensive call centre experience
SWOT Analysis …
OPPORTUNITIES :
• Horizontal and vertical expansion of existing customer
base into new markets
• Time zone difference between India and target
markets
• Increasing awareness of outsourcing services
THREATS:
• Political instability
• India's competitors in Eastern Europe, Latin America
and the Asia Pacific regions offering cheap BPO
services
• Increasing technology automation.
•