LECTURE No.

11

INTERVIEWING

INTERVIEWING
DEFINITION
Interviewing is a conversation with a purpose.
Interviewing
uses
all
the
forms
of
communication- speaking listening and writing
(notes during and after the interview and the
interview write-up).

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Types of patterned interview.
In a patterned interview the interviewer controls the direction of
conversation. It is of following two kinds.

Direct Interview:
In the direct interview the interviewer keeps very close control at all
times by directing limited and specific question. He / She asks
close ended question and does not let the interviewee speak freely.

Indirect Interview:
In the indirect interview the interviewer makes little or no attempt to
direct the applicant conversation.

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Types of Interviews

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1. Selection and Placement / Job Interview
Its purpose is to hire and select the right person for
the right job.
2. Vocational Guidance interview
Its is to help an individual find his best vocation /
occupation / profession.

3. Counseling Interview
It is conducted to help emotionally disturbed. Home
and personal problems are also discussed.

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4. Survey interview
It is used by marketing personnel to find answers to
the marketing problems.

5. Group Interview
Groups are formed to talk out the problem.
6. Diagnostic Interview
This type of interview is conducted by clinical
psychologists to help patients.

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7. Appraisal Interview
In many companies, managers periodically interview
their subordinates to appraise their performance.
The interview works as a control device, and it
determines whether the goals established have been
accomplished.
8. Information Interview
It is held to give or get information. Such interviews
are held between buyer and seller, teacher-student,
parent-child, patient-physician, lawyer-client, and
manager-subordinate. Here you observe what has
been avoided, omitted, exaggerated, concealed,
fabricated, or twisted.

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9. Exit Interview
Such an interview is held when an employee
resigns or is fired. Information so gathered may
be valuable and help future policies. Here he
talks fearlessly.
10. Persuasive Interview
It is held persuade (convincing) the other party
such as seller-buyer interview. It required careful
listening and a speaking, and understanding the
viewpoint of the other person.

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11. Disciplinary (corrective) Interview
Here the accused (blame) subordinate is given
an opportunity to explain or justify his action. His
reply may follow a warning to keep from the
repetition of such actions.
12. Job Interview
It is conducted to selected best candidates.

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Purpose/Objectives for which interview is carried
Interviews are face-to-face communication. It is a form of
interpersonal communication. Interviews are not just for job
procurement. The purpose for which interviews are carried may
be as follows:
1.

CONUSELLING

2.

EVALUATING

3.

DISCIPLINING

4.

COMPLAINING

5.

TERMINATING

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CONUSELLING: taken by a supervisor, officer, or
counselor who may ask questions relating to work or
problem

from

the

employee.

In

other

cases

interviews may be conducted by a doctor/psychiatrist

of patients or person facing psychological problems.

EVALUATING: taken by supervisor, manager to

review

and

employee(s).

evaluate

the

performance

of

the

INTERVIEWING
DISCIPLINING: taken by an officer, manager if the
behavior of the employee(s) require action to
maintain discipline.

COMPLAINING: taken by an officer, manager if the

employee(s) wish to lodge complaint for certain
dissatisfaction or action required.

TERMINATING: taken by an officer/manager to inform

employee(s) about the termination from job.

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Favorite Characteristics of the Candidate
The employer looks for the following characteristics of the candidates.
Appearance:
stature, health, grooming, dress, neatness.
Intelligence:
reasoning skill, smartness, keenness, maturity.
Manner:
Poise, self-confidence, executive-like attitude, capacity for leadership,
courtesy, tact, diplomacy.

Interest:
Enthusiasm, initiative, drive, ambition.
Sensitivity:
Sociability, adaptability, ability to get along with others.

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Favorite Characteristics of the Candidate
Integrity:
Honesty in working hours, using company resources, avoiding
wastages; dependability.
Experience:
Accomplishments, skills, ability to communicate.
Organization:
Ability to think logically and get to point quickly.
Voice and expression:
Clarity, grammar, syntax, diction, Accentuation.
Mental:
Maturity, adapting, good judgment, ability to make decision, and
resourcefulness.

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Negative Qualities of Candidate

Poor physical appearance

Lack of interest, enthusiasm (passion), and ambition

(Objectives/Goals)

Over-aggressive and over-bearing (attitude)

Lack of set objectives for life

Lack of Confidence

Money conscious

Inability to get point

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Negative Qualities of Candidate

Inability to contact the eye with that of the

interviewer

Weak handshake

Inability to make decisions

Late arrival for the interview

Lack of tact, maturity, adaptability, courtesy, and

integrality.