Professional Documents
Culture Documents
Multi Ethinic Workforce
Multi Ethinic Workforce
Ethnic
Workforce
Learning Objectives
Discuss the increasing diversity of the
workforce and of the organizational
environment.
Explain the central role that managers play
in the effective management of diversity.
Explain why the effective management of
diversity is both an ethical and a business
imperative.
Discuss how perception and the use of
schemas can result in unfair treatment.
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Learning Objectives
List the steps managers can take to
effectively manage diversity
Identify the two major forms of sexual
harassment and how they can be
eliminated.
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Diversity Concerns
The ethical imperative for equal
opportunity
Effectively managing diversity can
improve organizational effectiveness
There is substantial evidence that
diverse individuals continue to
experience unfair treatment
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Diversity Concerns
Glass ceiling
alludes to the invisible barriers that prevents
minorities and women
from being promoted
to top corporate
positions
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Question?
What refers to a combination of social
class and income-related factors?
A. Sociological background
B. Socioeconomic background
C. Economic diversity
D. Social class
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Weekly Salaries by
Sex and Occupation
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Procedural Justice
Exists when managers:
1) carefully appraise a subordinates
performance
2) take into account any environmental
obstacles to high performance
3) ignore irrelevant personal
characteristics
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Question?
What is the process through which people
interpret what they see, hear, and
touch?
A. Perception
B. Imperception
C. Intuition
D. Selective listening
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Perception
Perception
The process through which people select,
organize, and interpret what they see, hear,
touch, smell, and taste to give meaning and
order to the world around them.
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Perception
When perceptions
are inaccurate
managers are likely
to make bad
decisions and take
inappropriate actions
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Perception
Bad decisions include:
1) not hiring qualified people
2) failing to promote top-performing
subordinates
3) promoting poorly performing
managers because they have the same
diversity profile
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Perception
Factors that Influence Managerial Perception
Schema
Gender Schema
Perception
Perception as a Determinant of Unfair Treatment
Stereotype
Bias
Similar-to-me effect perceive others who
are similar to ourselves more positively than
we perceive people who are different
Social status effect perceive individuals
with high social status more positively than
those with low social status
Salience effect focus attention on
individuals who are conspicuously different
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Perception
Overt Discrimination
Knowingly and willingly denying diverse
individuals access to opportunities and
outcomes in an organization
Unethical and illegal
Violation of the principles of distributive and
procedural justice
Subjects firm to lawsuits
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Discussion Question?
What is the most important step in
managing diversity?
A. Secure top management commitment
B. Increase diversity awareness
C. Encourage flexibility
D. Pay close attention to how
organizational members are evaluated
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Sexual Harassment
Forms of Sexual Harassment
Quid pro quo
Asking of forcing an
employee to perform
sexual favors in
exchange for some
reward or to avoid
negative
consequences.
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Sexual Harassment
Forms of Sexual Harassment
Hostile work environment
Occurs when organizational members are
faced with an intimidating, hostile, or
offensive work environment because of
their sex
Interferes with their ability to perform their
jobs effectively
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