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Ingleburn Health Clinic: Outsourcing Proposal and Recommendation
Ingleburn Health Clinic: Outsourcing Proposal and Recommendation
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Overview
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Types of Outsourcing
Onshore
- Onshore outsourcing is also called as domestic outsourcing, which
consists of both domestic vendors and domestic clients. Which
means that both (vendor and client) organizations are located in
same country.
Offshore
-the vender is overseas
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Ingleburn Readiness
Things to do:
Clear understanding of the goals, objective
scope of outsourcing project.
Select a reputable vendor.
Vivid communication of requirements to
vendor.
Good open Communication.
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Ingleburn Readiness
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Outsource Process
Strategic Evaluation
Contractual Completeness
Relationship Management
Outsourcing Performance
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Vendor Selection
Vendor selection problems
price, quality, prestige-service
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Typical Costs
The hidden costs
Includes:
Finding the vendor
Drafting the contracts
Managing the efforts
Barthelemy, J. (2001)
Understand what goes into the cost and when to expect them
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The Risks
Original set of requirements is
miscommunicated
Failure to manage end-user expectations
Lack of project management
Inadequate user involvement
Lack of top management support
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Quality Aspects
Well documented Manuals & coding
standards.
Software reliability and correctness
Completeness
Efficiency
Usability
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References
Barthelemy, J. (2001), The hidden cost of IT outsourcing, MIT Sloan Management Review,
Vol. 42 No. 3, pp. 60-9.
Chou, D.C. & Chou, A.Y. (2009), "Information systems outsourcing life cycle and risks analysis",
Computer Standards & Interfaces, vol. 31, no. 5, pp. 1036-1043.
Hirschheim,R., Heinzl, A., & Dibbern, J. (2006) The Maturation of Offshore Sourcing of
Information Technology Work, Springer Berlin Heidelberg
Gonzalez, R, Jose Gasco and Juan Llopis (2006) Information systems offshore outsourcing A
descriptive analysis Department of Business Organisation, University of Alicante, Alicante, Spain
Kuipers, Joost Visser, Gerjon de Vries (2008), Monitoring the Quality of Outsourced Software
Tobias
Nakatsu, R.T. & Iacovou, C.L. (2009), "A comparative study of important risk factors involved in
offshore and domestic outsourcing of software development projects: A two-panel Delphi study",
Information & Management, vol. 46, no. 1, pp. 57-68.
Sean M. Handley a, W.C. Benton Jr.b, (2009) Unlocking the business outsourcing process model
Tafti H.A. (2005) Risks factors associated with offshore IT outsourcing Mohammed
Vijay Wadhwa, A. Ravi Ravindran (2007) ,Vendor selection in outsourcing. Computers &
Operations Research 34 3725 3737.
Willcocksa, L.P. , Lacityb, M.C. Kernc., T. (1999), Risk mitigation in IT outsourcing strategy
revisited: longitudinal case research at LISA
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Any Questions ?
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Thank you !
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