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Business Communications: Providence College 471.12 Winter 2005 Bruce Duggan
Business Communications: Providence College 471.12 Winter 2005 Bruce Duggan
Business Communications: Providence College 471.12 Winter 2005 Bruce Duggan
Providence College
471.12
Winter 2005
Bruce Duggan
Winter 05
471.12
Winter 05
471.12
Feb
So whats the point of all this?
Mar
This is pretty tedious
Apr
OK, maybe this is worthwhile
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Winter 05
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Purpose
To persuade
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Purpose
To persuade
To manage
To inform
To sell
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Purpose
To persuade
Why does this matter?
10 Things Employers Want
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10 Things Employers
2. Developing Physical Skills
7. Gathering Information
Look Good
Type 35 WPM Error Free
Take Legible Notes
3. Communicating Verbally
Converse One-on-One
Present to Groups
Use Visual Displays
4. Communicating in Writing
Write Well
Edit and Proof
Use Word-Processing Tools
Send Information Electronically
6. Influencing People
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Use Numbers
Use Graphs and Tables
Use Spreadsheet Programs
Detect BS
Pay Attention to Detail
Apply Knowledge
Sell Successfully
Politick Wisely
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Launch Solutions
Purpose
To persuade
How do we do it?
Clarity
Honesty
Reason
Imagination
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Purpose
To persuade
What mediums will we work in?
written
oral
presentations
public speaking
meetings
letters
memos
reports
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visual
Purpose
To persuade
What software will we use?
Power
Point
Excel
Word
presentations
public speaking
meetings
letters
memos
reports
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#s
charts
Purpose
To persuade
What skills will we focus on?
Grammar
Spelling
Personal presentation
Communicating
Logical thinking
Rhetoric
Ethical judgment
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Process
Syllabus
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External
Customers
Suppliers
Investors
Distributors
Company
Governmen
t
Competitors
Community
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Media
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Internal
company
Board
Executives
Managers
Staff
Departments
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More Internal
departments
finance
management
marketing
production
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External Communication
Formal
Usually prepared by marketing or public
relations team
Press statements, investor letters, advertisements,
price changes, and litigation updates
Informal
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sender
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signal transmission
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receiver
sender
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signal transmission
471.12
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receiver
sender
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signal transmission
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receiver
sender
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signal transmission
471.12
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receiver
sender
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signal transmission
471.12
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receiver
sender
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signal transmission
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receiver
sender
signal transmission
noise
noise
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noise
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receiver
noise
Improving Communication
Guidelines
1. Audience-centred
2. Foster open climate
3. Lean messages
4. Communicate ethically
pg 13
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Improving Communication
Guidelines
1. Audience-centred
2. Foster open climate
3. Lean messages
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Fewer messages
No distractions
Know protocol
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Improving Communication
Guidelines
4. Communicate ethically
Legal
Balanced
Feasible
pg 17
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Analysis
It has come to my attention
pg 21
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Next
By Friday
By Tue
Study ch 1
Handbook
ch 1
2.1
Handbook
pg. 521 543
Proofreading marks
2.2
2.3
pg 544
QUIZ ON TUESDAY!
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