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  • Business Communication: Providence College 471.12 Winter 2005 Bruce Duggan

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    This document outlines the structure and expectations for a business communication class, including quizzes, team evaluations, and meetings. It discusses that there will be interim and final evaluations, with the final result being based partly on interim evaluations and partly on the final exam. Teams will complete evaluations of their members twice during the semester. The document also covers best practices for teams, managing conflict, and effective meetings.

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    This document outlines the structure and expectations for a business communication class, including quizzes, team evaluations, and meetings. It discusses that there will be interim and final evaluations, with the final result being based partly on interim evaluations and partly on the final exam. Teams will complete evaluations of their members twice during the semester. The document also covers best practices for teams, managing conflict, and effective meetings.

    Copyright:

    © All Rights Reserved
    Download as PPT, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as ppt, pdf, or txt
    12 views27 pages

    Business Communication: Providence College 471.12 Winter 2005 Bruce Duggan

    Uploaded by

    gro_mir
    This document outlines the structure and expectations for a business communication class, including quizzes, team evaluations, and meetings. It discusses that there will be interim and final evaluations, with the final result being based partly on interim evaluations and partly on the final exam. Teams will complete evaluations of their members twice during the semester. The document also covers best practices for teams, managing conflict, and effective meetings.

    Copyright:

    © All Rights Reserved
    Download as PPT, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as ppt, pdf, or txt
    of 27

    Business Communication

    Providence College
    471.12
    Winter 2005
    Bruce Duggan

    05 Winter

    471.12

    Today
    Quiz
    Group evaluation
    Teams
    a chapter in 1 class?

    Collaborating
    Hearing

    Meeting

    05 Winter

    471.12

    BC

    Quiz

    05 Winter

    471.12

    Evaluation
    Proposal
    2 interim evaluations others see
    mid Feb

    mid March

    1 confidential evaluation
    with final exam

    05 Winter

    471.12

    BC

    Interim Evaluation
    Using the following
    criteria:
    preparation
    attendance

    05 Winter

    Rate your fellow


    team members
    contribution to the
    team as:

    quality of
    contribution

    above average

    follow-through

    below average

    471.12

    average

    BC

    Evaluation
    Team name

    Your name
    members

    Preparation
    Attendance

    Quality of contribution
    Follow-through
    above average = 3
    05 Winter

    471.12

    average = 2
    BC

    below average = 1

    Evaluation
    Team name

    LaLaLa

    Your name

    Nicky
    members
    Bob

    Edna

    Wally

    Dotty

    Doug

    Preparation

    Attendance

    Quality of contribution

    Follow-through

    above average = 3
    05 Winter

    471.12

    average = 2
    BC

    below average = 1

    Interim Feedback
    Team name

    LaLaLa

    Your name

    Bob
    ratings
    yours
    hi

    avg.

    low

    group
    average

    Preparation

    1.5

    2.1

    Attendance

    2.5

    2.0

    Quality of contribution

    1.2

    2.2

    Follow-through

    1.5

    1.0

    above average = 3
    05 Winter

    471.12

    average = 2
    BC

    below average = 1

    Final Result
    Part from interim
    Part from final

    05 Winter

    471.12

    BC

    } proportion?

    Teams

    Value?

    individual

    team

    05 Winter

    471.12

    BC

    Teams

    Value?

    experience
    information
    perspectives
    ideas
    acceptance

    team
    frustration
    wasted time

    05 Winter

    471.12

    BC

    hidden agendas
    groupthink
    free riders

    Teams

    Managers responsibility

    How?
    Clear purpose
    Open, honest communication

    Decision by consensus
    Creative thinking
    Focus on
    Core purpose
    Solutions
    05 Winter

    471.12

    BC

    Teams & Communication


    What?
    collectively responsible
    reports

    oral presentations
    meetings

    05 Winter

    471.12

    BC

    Teams & Communication


    Skills?
    communicate
    inside

    outside

    manage
    cooperatively
    participative management

    05 Winter

    471.12

    BC

    Team Roles
    Team

    Task

    maintenance

    schedule

    task

    focus

    non-task

    product

    representation

    research
    development
    production

    polish

    quality
    05 Winter

    471.12

    BC

    Team Conflict
    Communicating poorly
    misunderstanding

    Competing
    for scarce resources

    Disagreeing
    over task responsibilities

    05 Winter

    471.12

    BC

    Team Conflict
    Differing
    Values
    Attitudes

    Goals
    Personalities

    05 Winter

    471.12

    BC

    Team Conflict
    Anticipate
    Build
    Listen

    Communicate
    Research
    Flex
    Play fair
    05 Winter

    471.12

    BC

    Team Conflict

    Listen
    Content
    Quality
    Purpose

    Humanity

    05 Winter

    471.12

    BC

    Team Conflict
    Christian responses?

    05 Winter

    471.12

    BC

    Team Conflict
    Christian responses
    NOT
    avoiding

    caving
    leaving

    05 Winter

    471.12

    BC

    Team Conflict
    Christian responses
    Selflessness

    disarm

    Patience

    Humility
    humour

    05 Winter

    471.12

    BC

    Meetings
    Know purpose
    What cant be done another way?
    Information

    Decisions
    Commitment

    What will be different after?


    What will we be able to say after that we
    cant say now?
    05 Winter

    471.12

    BC

    Meetings
    Select participants
    Choose location
    Set agenda

    05 Winter

    471.12

    BC

    Meetings
    Agenda
    Start it
    Cover it

    Stop it

    05 Winter

    471.12

    BC

    Meetings
    Set tone
    Chair gently
    Focus

    Draw in
    Give time
    Summarize consensus

    Participate constructively

    05 Winter

    471.12

    BC

    Meetings
    Choices
    Motions?
    Majority vote?

    Roberts Rules?
    Neutral chair?
    Minutes?

    05 Winter

    471.12

    BC

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