ELECTRONIC RESERVATION

DISTRIBUTION
in todays World
and where does it fit

EDS
The EDS is composed of two major components:
The GDS or Global Distribution System. A
means of electronic booking airlines seats, car hire
hotel rooms and ship cruises only by Travel
Professionals (mostly agents)
The IDS or Internet Distribution System. A
means of booking the above services by chanelling
potential end user bookers (self bookers) via the
existing GDS or directly through the Internet
system.

Graphic overview of the EDS

Travel Agents
Brick & Mortar
Agencies

Others

Online Agencies

Next Generation Seamless GDS

Connectivity INCLUDING Automatic
Rate, Availability, and HOD Content
Updates and Distribution

Integrated Single
Database
with Single Image
Inventory

Hotels with epitome PMS

Internet Distribution
Partners include AOL,
Yahoo,
Verizon, Delta,
100+ Convention
Bureaus, 40+ Hotel
Lodging Assocs
and 30 State
Tourism Bureaus.

Direct Connect

Internet Distribution System

(IDS) Connectivity INCLUDING
Rate, Availability, and Allotment
Updates and Distribution

Reservation
Delivery via
XML Interface,
Email or Fax

Rates, Allotments
and HOD Content
via core Extranet

Hotels with 3rd Party PMS

Call Center

eCommerce
Web Sites

Travel Portals

Hotels, Resorts
and Chains

Associations,
Memberships
and Destinations

Hosted Web Site

and Travel Portals INCLUDING
Internet Marketing

Reservation
Delivery via Email
or Fax

Inbound Voice
Outbound Voice
Private Label
Full-Time Reservation Outsourcing
Overflow and After-Hours Calls
Travelers Support Desk

Call Center Reservation and

Support Services

Rates, Allotments
and HOD Content
via core Extranet

Hotels without a PMS

Major TRAVEL DISTRIBUTION Companies

Who owns who??

(1)

GDS

Leisure

Corporate

Affiliate

Travel
Agency

Time
Share

DSP

Galileo,
WizCom
Switch

CheapTickets,
Lodging.com,
Orbitz

Travelport,
Orbitz for
Business

Lodging.com,
Neat Group

Thor
Consortium

RCI

WizCom,
Trust Intl,
Shepherd
Systems

Sabre

Travelocity,
Site59,
Travelchannel

Travelocity
Business,
GetThere

Travelocity
Partner,
Travelocity,
Site59,
Nexion

World
Choice
Travel

None

SynXis,
Sabre
Distribution
Technologie
s

None (1)

Expedia,
Hotels.com,
Hotwire,
Anyway.com,
TV Travel Shop

Expedia
Corporate,
Metropolitan
Travel,
Egencia

WWTE,
Expedia,
Hotels.com

Classic
Custom
Vacations

Interval
Intl

Newtrade
Technologie
s

Amadeus

OneTravel.com,
Eviaggi.com,
Opodo

e-Travel

OneTravel.co
m

Vacation.co
m

None

None

Pegasus
Switch

HotelBook.com,
TravelWeb.com

None

Online
Distribution
Database
(ODD)

Commission
Processing
Services

None

Utell,
Unirez,
Pegasus
Solutions

Primary GDS Partners are WorldSpan and Sabre

SOURCE: PhoCusWright Inc.

Leading PLAYERS in the Game

Central Reservation Systems, CROs
and Representation Firms

Internet Sites

Others in
Play

Sceptre*

Expedia.com

Datalex

Chouinard & Myhre

Supranational

GetThere.com

Google

Sabre

Columbus
Reservations

SynXis

Hotels.com

HBS

WorldSpan

GenaRes

TravelCLICK*

Hotwire.com

Lanyon

Historic Hotels *

TRUST
International

Orbitz.com

MICROS
Fidelio

iHotelier

UniRes

PlacesToStay.
com

Newmarket

Innlinks*

Utell*

Priceline.com

Ramesys

InnPoints*

Vantis*

Site59.com

Revelex

Kerry Hotels*

WORLD Hotels*

TravelWeb.co
m

VAS

Leading Hotels*

Travelocity.co
m

Yahoo

LUXE Hotels

Travelscape.c
om

Pegasus

Trip.com

GDS

Switch

Amadeus

Pegasus

Hotel Information
Systems

Galileo

WizCom

* Representation companyPreferred
only which Hotels*
utilizes a 3rd
party CRS

WorldRes.com

FACTS about Electronic Distribution

In 2005, approximately 32 million US
households used the Web to buy leisure
travel, for which they will spend
approximately $64 billion.
By 2009, this will reach 46.4 million US
households, spending nearly $111 billion.
Vacation packages, cruises, and hotels are
poised for the greatest growth.

SOURCE: Forresters Consumer Technographics North American Travel Online Study

Online Travelers PROFILE

The typical Booker has been

buying online for 3.3

years, and while they buy
60% of their trips online,

that still leaves a solid

chunk bought offline.
Middle aged adults, almost
evenly divided among men
and women.
Well educated, uppermiddle income earners the
average household income
of $80,361/year.
They travel regularly,
spending $3,484/year on
leisure travel.
They stay at hotels 2.8
times/year for leisure trips.

FACTS about Online Travelers

Online long-haul leisure travelers online leisure
travelers who have taken a trip outside the
continental
US in the past 12 months represent 25% of
online leisure travelers. These travelers earn
more, travel
more often, and spend more than other online leisure
travelers. They also view the Web as an integral

part of their travel planning and purchasing

process. Web agencies top the list of where online
long-haul travelers research and buy leisure travel,
but these travelers will continue to rely on both online
and offline sources and will continue to reveal the
nuances when it comes to price.

FACTS about Online Travelers

Vacation home (timeshare) travelers
leisure travelers who own or consistently
rent a vacation home represent more than
8% of online leisure travelers. This group
is older and wealthier than travelers without
vacation homes, but despite their age, they
show a surprising proclivity for online
booking: 74% of vacation home travelers
book travel online. Travel companies
should not ignore this group, because
despite having a fixed leisure destination,
they actually take other types of trips more
frequently than other leisure travelers.

FACTS about Online Travelers

Y generation online leisure travelers young
adults age 18 to 24 are influencing massive
changes in how travel is distributed, marketed and
sold. Thats because this is the first true Web
generation of travelers a group that, as a whole,
ignores offline points of sale and has no brand
loyalty. This group is more likely to fly than older

travelers and to use alternative places to stay,

such as home or condo rentals. To earn this
sophisticated, active, yet cynical groups business,
travel marketers must track travelers as they age
over time, create or build up events
to satisfy their thirst for appointment travel, and
rethink their loyalty programs to bond with travelers
before
they start to think about brand loyalty.

UNDERSTANDING the Various Booking

Options
for Travelers

OPTION 1: The TELEPHONE

The TELEPHONE

1. Call Hotels Sales or

Reservations Office
Direct

The TELEPHONE

1. Call Hotels Sales or

Reservations Office
Direct
2. Call Hotels Central
Reservations Office

The TELEPHONE

1. Call Hotels Sales or

Reservations Office
Direct
2. Call Hotels Central
Reservations Office
3. Call Travel Agent

The TRAVEL AGENT

Approximately 185,000 Travel Agencies

Worldwide
50,060

50,251

21,636
Asia Pacific

EMEA

Latin America

USA/ Canada

65,750

Representing over 800,000 Travel

Agents

FACTS about Travel Agents

Approximately 92 million hotel room nights
were booked by Travel Agencies in 2005.
Brick and Mortar Agencies generated 80.6%
of all GDS bookings.

19.4% of all GDS bookings were through GDS

powered Web sites.
The average rate for room nights booked
through Travel Agents was 31.2% higher
than the average rate for room nights booked
via the Internet.
SOURCE: TravelCLICK
eMonitor

TRAVEL AGENT Hotel Bookings - 2004

Room Nights

Pct. Growth

Avg. Daily Rate

Pct. Growth

Travel Agent
Component

92,172,342

5.7%

$132.13

6.6%

Consumer Internet
Component

22,209,367

10.6%

$100.73

10.2%

114,381,709

7.5%

$126.03

6.9%

Total GDS &

Pegasus Hotel eCommerce

SOURCE: TravelCLICK
eMonitor

Performance by MARKET SEGMENT

Market Segment

Room Nights

Pct. Growth

Avg. Daily Rate

Pct. Growth

2,513,475

15.9%

$310.64

7.0%

Upscale

33,577,310

3.4%

$154.01

6.4%

Mid-Scale

39,588,218

6.3%

$101.15

5.5%

7,501,869

1.9%

$70.78

3.9%

Luxury

Budget

SOURCE: TravelCLICK
eMonitor

GLOBAL DISTRIBUTION SYSTEMS

Hotels

Rental
Cars
Airlines

Cruises

GLOBAL DISTRIBUTION SYSTEMS

Amadeus
Founded in 1987 by Air France, Iberia, Lufthansa, and SAS,
Amadeus
is the youngest of the four GDS companies.
Large European Representation.
Comprehensive data network and database, among the largest of
their kind in Europe, serve more than 57,000 travel agency
locations and more than 10,500 airline sales offices in some 200
markets worldwide. 400 airlines, 55,000 hotel properties, 52 car
rental companies, 9 cruise lines, 33 railroads, and 229 tour
operators.
Provides access to approximately 58,000 hotels and 50 car rental
companies serving some 24,000 locations.
Having acquired e-Travel, Inc. from Oracle Corporation in July of
2001, Amadeus now has a new business unit dedicated to
delivering solutions to e-commerce players worldwide.

GLOBAL DISTRIBUTION SYSTEMS

Galileo
Galileo International was founded in 1993 by 11
major North American and European airlines.
North America, Europe, the Middle East, Africa,
and the Asia/Pacific region.
October of 2001, Cendant Corporation acquired
Galileo International for approximately $1.8
billion in common stock and cash.
Serves travel agencies at approximately 45,000
locations.
500 airlines, 227 hotel companies, 33 car rental
companies
and 368 tour operators.

GLOBAL DISTRIBUTION SYSTEMS

Sabre
Sabre was founded in the mid 1960s by 4 major
North American Airlines... most predominantly
American Airlines.
Represented in 45 countries, is a leading provider of
technology for the travel industry.
In July of 1996, Sabre became a separate legal entity
of AMR (parent company of American Airlines).
Sabre connects more than 60,000 travel agency
locations around the world.
400 airlines, 55,000 hotel properties, 52 car rental
companies,
9 cruise lines, 33 railroads, and 229 tour operators.

GLOBAL DISTRIBUTION SYSTEMS

WorldSpan
Founded February 7, 1990, Worldspan was originally owned
by affiliates of Delta Air Lines, Inc., Northwest Airlines, and
TWA.
Worldspan has successfully developed the strategies,
solutions, and services to ensure the companys long-term
success in the new web-based world of travel distribution.
Datalex is a large partner, thus enhancing its web
direction.
Worldspan currently serves 20,021 travel agencies in
nearly 90 countries and territories.
Worldspan connects approximately 421 airlines, 210 hotel
companies, 40 car rental companies, 39 tour and vacation
operators, and 44 special travel service suppliers.

New GDS provider

Luftonav

In March Lufthansa announced that they will join G2

switchworks and ITA software as a preferred
supplier to provide an alternative access platform
to Star Alliance airlines.
These airlines include:
Air Canada, Air New Zealand, ANA, Austrian, bmi,
LOT
Lufthansa, SAS, Singapore, TAP, Thai, United, US Air,
Varig
Reading through the press announcement in small
print you can see that this is a joint development by
Navigant (owns TQ3), Amex and Carlson.
More choice in fact means more global players
having a piece of the action across all their spheres
of corporate influence

GDS Travel Agency Installations by

REGION
40,000
35,000
30,000
25,000

Amadeus
Galileo
Sabre
Worldspan

20,000
15,000
10,000
5,000
0

Asia Pacific

EMEA

Latin America

USA/ Canada

TRAVEL AGENT Reservations

SWITCH
(WizCom or
Pegasus)

CRS

Travel Agency

CRS

Hotels, Resorts
and Inns

GDS SWITCH COMPANIES

PURPOSE: To pass the data between the GDSs and the Central Reservation
Systems (and Offices) and to reduce the costs of individual
connections to each GDS. These switches levy approx. $1 pre
transaction.

Pegasus
Solutions
Founded in 1989 by16
hotel companies and offers
the UltraSwitch
communication link
Originally known as
THISCO

WizCom
International
Began in 1987 to provide
GDS
and reservation services
Subsidiary of Cendant

TRAVEL AGENT Reservations

SWITCH
(WizCom or
Pegasus)

CRS

Travel Agency

CRS

Hotels, Resorts
and Inns

GDS CONNECTIVITY Types

Type B Processing
Type B (or teletype)
connections work via ARInc or
SITA data communications
lines and can be compared to
sending a fax -- you know your
message has been received
but have to wait for a
response. Type B connectivity
allows for greater speed and
convenience for travel agents
over manual processing. With
Type B links, the confirmation
number is updated in the PNR
and placed in the travel
agents queue generally
within minutes to a few hours
after completing the
reservation depending on the
hotel companys operational
procedures.

Why it matters to a
TA

The travel agent has to

complete the hotel booking
request, end the transaction
and re-display the PNR (pseudo
city code) to determine if the
reservation has been confirmed.
Type B communication is used
as a fall-back procedure for
hotel companies using Type A
processing when a Type A link is
down for maintenance, for
example. On occasion, every
hotel company that uses Type A
links will revert to Type B. This
explains why it is possible to
receive confirmation numbers
immediately during one
transaction while for another at
the same hotel there is an
longer confirmation
delivery time.

GDS CONNECTIVITY Types

Type A Processing
Type A connections use a
dedicated telephone line
and provide interactive
confirmation processing. It
can be compared to talking
to someone on the
telephone -- you send your
message and receive a reply
almost immediately without
having to end the record.

Why it matters to a
TA

Type A connectivity works in

real time. It provides an
immediate response
allowing travel agents to
receive their hotel
reservation confirmation
number within about 7
seconds.
Advantages of Type A
Connectivity:
Confirmation speed about 7
seconds or less
Interactive processing and
error response

GDS CONNECTIVITY Types

Seamless Processing
Seamless connectivity is an
advanced connection for
displaying interactive data.
Reservation processing is
still Type A, but the
messaging standards are
newer and more efficient.
Additionally, interactive
modifications and
cancellations are usually
included in this level of
connectivity.

Why it matters to a
TA

Seamless connectivity allows

much of the room description,
rate, booking rules and
availability data displayed to a
travel agent through their GDS
to be gathered directly from
the hotel companys central
reservation system.
Advantages of seamless
connectivity:
Viewing information drawn
directly from CRS
Confirmation speed
Real-time information
More information and more
accurate information
Information is less cryptic
more user friendly language

GDS CONNECTIVITY Types

Next Generation
Seamless

Also known as NGS, this

technology enhances and is
built upon classic Seamless
Connectivity to allow
seamless data to be
displayed on the multiproperty, hotel list and
availability displays.

Why it matters to a
TA

Next Generation Seamless

products make the
shopping displays in GDSs
more accurate with real
time seamless data and aids
the selection process thus
improving the first step in
the shopping/booking
Each GDS has its own name process
for their
in NGS
GDS. Product:
Amadeus Dynamic Access
Galileo Inside Shopper
SABRE Direct Connect Shopper
WorldSpan Integrated Source

ADVANTAGES of Next Generation

Seamless Connectivity

Real-time information on the first hotel

availability displays
Alleviates misinformation between the multihotel availability displays and single hotel
displays
Saves time by making appropriate hotel
selections from the multi-hotel availability
display
Saves time by manipulating the multi-hotel
availability displays to users specific hotel
requests/requirements

RESULTING in an average sales increase

of 30% versus seamless connected CRS

TRAVEL AGENT Reservations

SWITCH
(WizCom or
Pegasus)

CRS

Travel Agency

CRS

via Interface, EMail Communication

or Fax

Hotels, Resorts
and Inns

TOP 10 GDS Cities Worldwide

The top 10 worldwide destination markets in room
nights for GDS and Pegasus third-party powered
websites, in order, were:
Room Nights
% Change
ADR
% Change
New York

1,309,573

4.1%

$231.06

15.8%

Los Angeles

1,070,862

3.2%

$139.28

7.4%

San Francisco/Oakland/San
Jose

968,082

2.7%

$142.61

6.1%

Washington/Baltimore

965,632

3.1%

$156.63

9.6%

Chicago

816,259

4.8%

$140.92

9.0%

London

783,472

1.4%

$227.33

0.0%

Dallas

579,312

8.3%

$104.11

4.5%

Atlanta

542,328

2.9%

$109.80

6.2%

Boston

499,296

4.8%

$156.08

3.2%

Houston

417,368

5.2%

$109.42

4.3%

SOURCE: TravelCLICK
3Q2005

OPTION 2: The INTERNET

s
e
t
Si
0 s
0
0 tal
,
5 or
1
r
P
e
d
Ov an

WHY Leisure Travelers Book

at Their Favorite Sites
The ease of shopping online makes it hard for travel
companies to develop site loyalty just one in three

US online leisure Bookers have a Web site they

regularly use to buy their leisure travel. Nearly all

Bookers with a favorite site use it because they have

previously visited it, but the strength of familiarity
isnt enough to sustain
the relationship low prices, immediate email
confirmations, and ease of use also matter . These
travelers are valuable, as they spend more and take
more trips than Bookers without favorite sites. To
win them, entice them with both quality and price:

Bookers with
a favorite site are just as likely to indulge in
travel
as pick the lowest price.

The INTERNET

1. Brand Sites
71.4% of Internet
Bookings

WHY a Best Available Rate?

Over the past two years, best available rates have
become part of the travel industry landscape,
primarily among hotels. Do they work? Yes, once
Web travelers make sure theyre not just
marketing fluff. In fact, more than 2 in 10 US

leisure travelers are fervent Best Rate

supporters. Supporters are brand loyal but
ironically prefer to buy from Web agency sites.

Best Available Rate help suppliers keep

existing market share and can be used to steal
share from intermediaries. But Web agencies
can also benefit from Best Available Rates by
stealing business from other Web agencies rather
than alienating suppliers.

The INTERNET

1. Brand Sites (71.4%)

2. Retail Sites
12.5% of Internet
Bookings
also referred to as
Online Travel
Agencies

The INTERNET

1. Brand Sites (71.4%)

2. Retail Sites (12.5%)
3. Merchant Sites
8.6% of Internet
Bookings

SHARE of Channel Bookings

Share of
Internet Bookings

Share of
Channel Bookings

Pct. Change
over 2003

Merchant Sites

8.6%

100.0%

9.0%

Expedia

3.0%

35.4%

5.0%

Hotels.com

2.6%

30.5%

-15.8%

Travelocity

1.7%

19.2%

109.3%

Orbitz

0.8%

9.4%

-0.5%

TravelWeb

0.3%

4.0%

24.5%

Lodging.com

0.1%

1.5%

n/a

SOURCE: TravelCLICK eTRAK

The INTERNET

1. Brand Sites

(71.4%)

2. Retail Sites

(12.5%)

3. Merchant Sites (8.4%)

4. Opaque Sites
7.5% of Internet
Bookings

SHARE of Channel Bookings

Share of
Internet Bookings

Share of
Channel Bookings

Pct. Change
over 2003

7.5%

100.0%

16.0%

Priceline

5.8%

77.8%

16.6%

Hotwire

1.7%

22.2%

14.1%

Opaque Sites

SOURCE: TravelCLICK eTRAK

WHO gets WHAT from WHERE and

HOW?
Site

Source

Travelocity.com

Sabre

Expedia.com

WorldSpan/Pegasus/Own Extranet/PMS Iface

Orbitz.com

Pegasus

CheapTickets.com

Galileo

Hotwire.com

Pegasus

PlacesToStay.com

WorldRes

Hotels.com

Fax/Own Extranet/PMS I-face

Priceline.com

Worldspan

WHO gets WHAT from WHERE and

HOW?
Site

Middleman

Source

Yahoo.com

Travelocity

Sabre

AOL.com

Travelocity

Sabre

Earthlink.com

Expedia

Worldspan/Own Extranet/PMS
I-face

MSN.com

Expedia

Worldspan/Own Extranet/PMS
I-face

Lycos.com

Orbitz

Pegasus

AltaVista.com

Orbitz

Pegasus

Excite.com

Expedia

Pegasus

Passkey.com

Hotel Direct

GetThere.com

Sabre

RESERVATION SOURCES
for Major Hotel Brands CROs 2004
CRO Hotel Bookings

Pct. Of 2004 Res

Pct. Of 2003 Res

Pct. Change

Brand Websites

21.9%

18.1%

21.5%

Retail Websites

3.8%

4.3%

11.1%

Merchant Websites

2.6%

2.2%

22.3%

Opaque Websites

2.3%

2.6%

12.3%

TOTAL INTERNET

30.7%

27.1%

13.1%

GDS Travel Agent

35.3%

36.5%

3.3%

TOTAL ELECTRONIC

66.0%

63.6%

3.7%

Voice

34.0%

36.4%

6.5%

100.0%

100.0%

TOTAL FOR CROs

SOURCE: TravelCLICK eTRAK

RESERVATION SOURCES for Total Hotel

Bookings
CRO Hotel Bookings

Pct. Of CRO Res

Pct. Of Total Res

21.9%

9.1%

Retail Websites

3.8%

1.8%

Merchant Websites

2.6%

1.2%

Opaque Websites

2.3%

1.1%

TOTAL INTERNET

30.7%

13.2%

GDS Travel Agent

35.3%

16.8%

TOTAL ELECTRONIC

66.0%

30.0%

Voice

34.0%

17.5%

100.0%

47.5%

Hotel Direct

--

52.5%

TOTAL HOTEL
BOOKINGS

--

100.0%

Hotel Website

TOTAL FOR CROs

Electronic Distribution ANY HOTEL

Can Play

Sample

RATE STRUCTURE

Rate Type

Channel

Sell
Price
per
night

Retail (unrestricted)

Direct Call

$100

N/A

N/A

N/A

$250

$100

Retail (unrestricted)

GDS/Travel
Agent

$120

$10 (avg)

$30

N/A

$260

$104

Retail (unrestricted)

Own
Website

$85

$5 (avg)

N/A

N/A

$208

$83

Retail (restricted;
prepay)

Own
Website

$75

$5 (avg)

N/A

N/A

$183

$73

Merchant Net 25%

markup
(restricted; $25 cancel
fee)

Third Party
Internet

$98

$10 (avg)

N/A

$50

$185

$74

Merchant Net 18%

markup
(restricted; $25 cancel
fee)

Third Party
Internet

$87

$10 (avg)

N/A

$30

$178

$71

Opaque part of
package

Own
Website

$75
(facto
r)

$5 (avg)

N/A

N/A

$183

$73

$75
(facto
r)

$10 (avg)

N/A

N/A

$178

$71

Opaque part of
Third
* Based on
average length
of Party
package
or2.5
brand
Internet
stay
opaque

DSP Fee
(per res)

Travel
Agent

Mercha
nt

Net
Revenue
*

ADR
(net)

Major TRAVEL DISTRIBUTION Companies

Who owns who??

(1)

GDS

Leisure

Corporate

Affiliate

Travel
Agency

Time
Share

DSP

Galileo,
WizCom
Switch

CheapTickets,
Lodging.com,
Orbitz

Travelport,
Orbitz for
Business

Lodging.com,
Neat Group

Thor
Consortium

RCI

WizCom,
Trust Intl,
Shepherd
Systems

Sabre

Travelocity,
Site59,
Travelchannel

Travelocity
Business,
GetThere

Travelocity
Partner,
Travelocity,
Site59,
Nexion

World
Choice
Travel

None

SynXis,
Sabre
Distribution
Technologie
s

None (1)

Expedia,
Hotels.com,
Hotwire,
Anyway.com,
TV Travel Shop

Expedia
Corporate,
Metropolitan
Travel,
Egencia

WWTE,
Expedia,
Hotels.com

Classic
Custom
Vacations

Interval
Intl

Newtrade
Technologie
s

Amadeus

OneTravel.com,
Eviaggi.com,
Opodo

e-Travel

OneTravel.co
m

Vacation.co
m

None

None

Pegasus
Switch

HotelBook.com,
TravelWeb.com

None

Online
Distribution
Database
(ODD)

Commission
Processing
Services

None

Utell,
Unirez,
Pegasus
Solutions

Primary GDS Partners are WorldSpan and Sabre

SOURCE: PhoCusWright Inc.

Graphic overview of the EDS

Travel Agents
Brick & Mortar
Agencies

Others

Online Agencies

Next Generation Seamless GDS

Connectivity INCLUDING Automatic
Rate, Availability, and HOD Content
Updates and Distribution

Integrated Single
Database
with Single Image
Inventory

Hotels with epitome PMS

Internet Distribution
Partners include AOL,
Yahoo,
Verizon, Delta,
100+ Convention
Bureaus, 40+ Hotel
Lodging Assocs
and 30 State
Tourism Bureaus.

Direct Connect

Internet Distribution System

(IDS) Connectivity INCLUDING
Rate, Availability, and Allotment
Updates and Distribution

Reservation
Delivery via
XML Interface,
Email or Fax

Rates, Allotments
and HOD Content
via core Extranet

Hotels with 3rd Party PMS

Call Center

eCommerce
Web Sites

Travel Portals

Hotels, Resorts
and Chains

Associations,
Memberships
and Destinations

Hosted Web Site

and Travel Portals INCLUDING
Internet Marketing

Reservation
Delivery via Email
or Fax

Inbound Voice
Outbound Voice
Private Label
Full-Time Reservation Outsourcing
Overflow and After-Hours Calls
Travelers Support Desk

Call Center Reservation and

Support Services

Rates, Allotments
and HOD Content
via core Extranet

Hotels without a PMS