Professional Documents
Culture Documents
CSR Research Paper
CSR Research Paper
Structure
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Case Introduction
Overview of the US healthcare industry
Environmental & Societal Impacts in driving CSR
Solutions Care Association: Business Overview
CSR at SCA: The Implicit Mission Driven Activities
CSR as a platform for SCAs leadership
Corporate Citizenship Management Framework(CCMF)
o Overall Governance
o Products & Services
o Operations
o Community Support
o Opportunities & Challenges in building an Integrated CSR strategy
o Recommendations
Case Introduction
o Solutions Care Association(SCA) is a US based mid-size nonprofit health
organization
o The company is considered as an emerging leader in environmental area with
its initiatives around:
o Phasing out toxic chemicals
o Investing in clean energy
o Promoting disease prevention
Case Introduction
o Pressure mounting on nonprofit health organizations to
demonstrate public benefit
o Top management wants to leverage this opportunity to be a
model of what American health care should look like
o Developing an integrated strategy and becoming more
transparent were critical for maintaining organizations
reputation
o Mission Statement:
To provide our members and all communities with easy, quick and
affordable access to health care services, without sacrificing quality
of care.
Social Responsibility
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Phasing
out Toxic
chemicals
Strengthe
n
Leadershi
p position
Culturally
sensitive
and
supportive
environme
nt
Affordable
Healthcare
Employees
Patients
Suppliers
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Operations
Responsible business practices
How a company manages a broad range of
operational issues, from business ethics to
health & safety, sustainable environmental
practices & human rights in the supply chain.
Community Support
Addressing social challenges
This can range from simple philanthropy to
participation in multi-stakeholder social issue
partnerships, engaging a range of corporate
resources.
Assessment of CSR
Management and
Performance
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Concern:
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o Concerns:
o Expensive products
o Intellectual property concerns (manufacturers)
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Diversity
o Good communication on diversity goals, initiatives and
achievements across all four domains
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Work-force development
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o Concern:
o Little awareness and insufficient support for it from other domains
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Reflected goals of :
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Safe culture, safe care, safe staff, safe support systems, safe
place and safe patients
Concerns:
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Community Support
o Key area: Supporting the communities
o Managed by Community Benefit Group
o Main activities
o Programmes to support access to health care for uninsured and
underinsured.
o Programmes designed to support community health
o Public policy initiatives
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o Concern:
o Though It was getting stronger still much of the work was not
recorded and communicated
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o Concern:
o Great work in volunteering was not successfully advertised
o No system to record initiatives by employees of CBD and SCA
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o Concern:
o Link between SCA mission and Medicaid
o Medicaid: to be communicated effectively
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