1940's - Occupational Alcohol Programs

were established to address

employee alcoholism and its
affect on workplace job
performance.
1970's - The focus of OAP's shifted to a
broader range that affect
employee performance in the
workplace.
Nowadays - The term EAP became used
more often to reflect the
increase in the range of
services provided.

Now we show you

WHAT IS
EMPLOYEES
ASSISTANT
PROGRAM

To View This Presentation

FIRST

Purpose & Scope of EAP

SECOND

Most Preferred Types of EAP Common In HK

THIRD

Rules of Thumbs of Successful EAP

FOURTH

Recommendations For Local Organizations To Launch EAP

WHAT?

? WHAT IS
EM
PL
PR
O AS OY
G S E
R IS E
AM T S
S AN
C

NEWS ROUNDUP

Background Information
Definition of
Employee Assistance Program:

Confidential Individual
Assistance
Support Service Designed
cope with Personal Problems
Alcoholism
Family Disintegration
Financial or Legal Difficulties
Marital Problems
and Substance Abuse

Situation of Hong Kong

Working Environment is
EXTREMELY COMPETETIVE
Heavy Work Pressure
Controversy News
Working Hours
Minimum Wages
Paternity Leave

PURPOSE &

SCOPE
of

EAP

Purpose of EAP
Resolve employees
issue by providing
services to employees
Train business owners to
recognize and deal with
the behavioral problems
Reduce the cost of
insurance
Provide professional
referral services

SCOPE
OF
SERVICES
In-Person
Counseling
Life Coaching
Family
Relationship
Financial and
Legal
Services
Childcare
Services

MOST

PREFERRED
TYPES

Of EAP IN

HK

NEWS ROUNDUP II

Types of EAP
Emotional
Work Pressure
Family Problem

Psychological
Alcohol Addition
Drug Abuse
Smoking

Financial
Bankruptcy
In Debt

Legal
Legal Assistance

Family Problem
Working Hours Increase
Time spending with
Couples/ Family lesser
Argument occur
Relationship deteriorate
Drift them apart

The Worst Case

Family Tragedy
With Proper Assistance
CAN Prevent It

Work Pressure
Hostile Working Environment
Discrimination
Promotion Opportunity

HRM Consultant Firm

vs. HR Department
EAP
Company
Provide EAP service for
other companies staf

EAP
Department
Provide EAP service for own
staf members

HRM CONSULTANT FIRM

Advantages
Reduce Human Resources Cost
Staffing : cost of recruiting
and selection process for
hiring the expert
Training & Development :
cost of the training employees

Better Resources Allocation

Professional
Experienced consultants
provide effective feedbacks

HR Department
Disadvantages

Have to involve in selecting

proper experts to run the
EAP service
Require a lot of extra
professionals in different fields

Need to put much money to

start up a EAP service
Disciplinary Action
Exempt employees from
disciplinary action when
company rules are violated

HRM CONSULTANT FIRM

Advantages Disadvantages
Reduce Human Resources
Cost
May not
know the status
Staffing : cost of of
recruiting
the employees
and selection process for
hiring the expert
Training & Development
:
With Limited
cost of the training
employees about the
Information

Better Resourcescompany
Allocationwhere clients
Professional
working
Experienced consultants
provide effective feedbacks

Monthly Cost maybe not

affordable

HR Department
Advantages Disadvantages

Have to involve in selecting

Can Tailor suitable
proper experts to run the
assistance
EAP
service
Clearly know the
status
Require a lot of extra
of the employees professionals in different fields
Better Connection
Need to put much money to
between differentstart up a EAP service
departments Disciplinary Action
Exempt employees from
disciplinary action when
company rules are violated

BENIFITS OF ORGANIZATION
Reduce the cost
Develop good image of
organization
Reduce Complaint of
employees
Improve employees morale &
loyalty
Reduce the turnover rate &
retain competent employees

BENIFIT OF EMPLOYEES
Reduce work pressure
Facilitate domestic harmony
Improve belongingness to
organization
Improve the quality of the life
Improve interpersonal
relationship
Facilitate the balance between
life and work

MAINTENANCE
A channel for the frustrated workers to release
their pressure
Link between employees' well-being and
employees' productivity.
Definitely retain the competent workers in and
organization to achieve goals.

RULES OF

THUMBS
OF

SUCCESSFUL

EAP

STAGE1: EAP FORMING

Same
Geograph
ic Region

Appropriat
e
Qualificatio
ns
Suitable
Facilities
Sufficient
Promotions

Training
of
managers

Efective
Channels

Diferent
fields of
experts and
professionals

Let
everyone
know the
existence
of the
service

STAGE2: CASES PROCESSING

Availability of EAPs
Respect for Privacy
Effective Consulting
Offer a safe environment
Gives a referral to a
mental-health professional
Extent of Services
Informative Talk
Inspiring Work Shop,
Sharing Party
Efficient Processing
Response time

STAGE3: CASES REVIEWING

Evaluation & Monitoring

Implement a relevant
outcome measurement tool
Absenteeism,
Presenteeism,
Work Engagement,
Life Satisfaction and
Workplace Distress
Questions of Survey are
Short and Precise

Perceive Value

EMPOLYEES
SATISFICATI
ON

Recommendation

FOR LOCAL
Organizations

Female in HK
>4000
Cases of help seeking
70% by female

Feel Anxious about

their Relationship
Status
Self esteem problem

Why should we focus on Ladies?

They Worry about
Recognition of working
ability
Relationship with
spouses
Future of the children
Relationship between
different family
members

How EAP help female employees

Life Planning for their career
development
EAP also provide Psychological
Health Training Program
Marriage Counseling
Training Program on how to
help their children
Matchmaking Programs Tailor
for different employees

Q&A