CHALLENGES AND

OPPORTUNITIES FOR
INTRA PERSONAL
DYNAMICS
-ORGANIZATIONAL
LEARNING OBJECTIVES,
BEHAVIOUR
INTRODUCTION, ISSUES,
CHALLENGES,
OPPORTUNITIES

LEARNING OBJECTIVES
Realize the importance of upgrading
skills to remain competitive in
business environment
Understand the ways to manage
workforce diversity & its importance
in globalization
Implement the ways of improving
ethical behavior within the
organization at all levels

INTRODUCTION
Organizational Behavior through
Intrapersonal Dynamics offers
worthy solutions based on behavioral
science & other interdisciplinary
fields to enhance the overall
effectiveness of individuals, groups
and organization.

CRITICAL ISSUES
Improving People
Skills
Improving Quality
and Productivity
Managing
Workforce Diversity
Responding to
Globalization
Empowering People

Coping with
Temporariness
Stimulating
Innovation and
Change
Emergence of
e-organization
Improving Ethical
Behavior

IMPROVING PEOPLE
SKILLS
CHALLENGES
Fast technological
changes
Structural changes
Environmental
changes Skills
Better managerial &
technical skills

IMPLICATIONS
Organize a series of
training &
development
programmes
Career development
programmes
Induction &
Socialization

IMPROVING QUALITY &

PRODUCTIVITY
IMPLICATIONS

CHALLENGES

QUALITY &
PRODUCTIVITY

PERFORMANCE
FEATURES
CONFORMANCE
RELIABILITY
DURABILITY
SERVICES
AESTHETICS

TQM
REENGINEERING
TOP MGT. SUPPORT
CULTURE
COMMUNICATION

TQM
Intense focus of the customer,
Concern for continual improvement
Improvement in the quality of
everything the
organization does
Accurate measurement &
Empowerment of employees

BUSINESS PROCESS
REENGINEERING
A structural methodology that
reduces work process to their
essential composite activist and
provides cost performance matrices
to facilitate a business case for
dramatic improvements.

MANAGING WORKFORCE
DIVERSITY
CHALLENGES

Heterogeneous in terms
of
gender,
race,
ethnicity,
relation,
community,
physically
disadvantaged,
homosexuals,
elderly people etc.

IMPLICATIONS
Recognizing individual
differences and
responding to those
differences
Ensure employee
retention and greater
productivity
Not discriminating

RESPONDING TO
GLOBALIZATION
CHALLENGES
Business is mostly
market driven
Not restricted to a
particular region
Mass communication,
internet, faster
transportation
Expansion of business

IMPLICATIONS
Affects managerial skills :
i) an Expatriate manager
have to manage a
workforce that is likely to
have different needs,
aspirations & attitudes
from the ones that they
are used to manage in
their home countries
ii) Understanding the culture
of local people & how it
has shaped them &
accordingly learn to adapt
management styles.

EMPOWERING PEOPLE
CHALLENGES
Delegating more power
and responsibility to the
lower level cadre
Assigning more freedom
to make choices about
schedules, operations &
procedures
Method of solving their
work-related problems

IMPLICATIONS
Learn how to give up
control
Employees have to
learn how to take
responsibility for their
work &
Make apt decisions

COPING WITH
TEMPORARINESS
CHALLENGES
Product life cycles are
slimming,
Methods of operations
are improving,
Fashions are changing
very fast
Competitiveness in
developing new products
and services
Actual jobs that workers
perform are in a
permanent state of flux

IMPLICATIONS
Continuous
improvement implies
constant change
Learn to live with
flexibility, spontaneity
& unpredictability
Methods of overcoming
resistance to change
process
Create a better
organizational culture

STIMULATING INNOVATION
& CHANGE
CHALLENGES
Maintain flexibility,
Continually improve
their quality,
Beat the competition in
market place
Basic functions of
business are being
displaced due to the
advent of a new systems
and procedures

IMPLICATIONS
Stimulate employee
creativity
Tolerance for change

EMERGENCE OF EORGANIZATION
CHALLENGES
Business operations involving
electronic mode of
transactions.
Tremendous numbers of people
who are shopping on the
Internet
Business houses are setting up
websites where they can sell
goods, conducting the following
transactions such as getting
paid and fulfilling orders
Dramatic change in the way a
company relates to its
customers

IMPLICATIONS
The employees must
acquire skills,
knowledge, attitudes
in learning new
technology
overcoming any
resistance

IMPROVING ETHICAL
BEHAVIOR
CHALLENGES
Forcing the workforce to
face ethical dilemmas,
Required to define right
and wrong conduct in
order to complete their
assigned activities
Personal financial gain
Participating in massive
cover-ups of defective
products, etc.

IMPLICATIONS

Evolve code of ethics to guide

employees through ethical
dilemmas
Organizing seminars,
workshops, training programs
Retaining consultants, lawyers,
voluntary service organizations
to assist the company in dealing
with ethical issues will ensure
positive
ethical behavior.
Managers need to create an
ethically healthy climate for his
employees
where they can do their work
productively and confront a
minimal degree of ambiguity

THANK YOU
ANY QUESTIONS ?

MANAGEMENT EXERCISE
Select an organization of your choice
Identify the critical issues
Determine the implications for
managers
How do you face them?