Professional Documents
Culture Documents
Chapter Seven
Chapter Seven
CHAPTER SEVEN
First Impressions
Resistance
Reducing Resistance in Confrontation Situations: The I-Rational Versus You-Blam ing A pproach.
Change Process
Step 1: Nonawareness Unconscious of
ones behavior that results in effectiveness.
Step 2: Awareness Conscious of ones
behavior that results in ineffectiveness.
Step 3: Internalizing Consciously putting
into practice the new behavior or skill.
Step 4: Integrated Unconsciously applying
the new behavior or skill.
Questions
List 3 things you learned about perceptions.
What is one thing you learned about
resistance?
Name 3 things that are different between
the i-rational approach and the you-blaming
approach.