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Types of communication

Types of
communication based
on the communication
channels used are:1)Verbal
communication
2)Non-verbal
communication

Verbal communication
Verbal communication refers to the form
of communication in which message is
transmitted verbally, communication is
done by word of mouth and piece of
writing. In verbal communication
remember the acronym
KISS - keep it short and simple.
Sub-division of verbal communication:-

1) Oral communication-spoken words,


speech, radio etc.

2) Written communication- signs or


symbols, message, hand written etc.

The 3 methods of
communication are

1. Oral/Verbal

2. Written

3. Visual

Oral Communication is

Sending a verbal message.

Internal Eg. Intercom, face-to-face


meeting.

External Eg. Radio, telephone.

Oral Communication

Advantages

Disadvantages

Quick

No Record

Instant Feedback

May be hard to
remember

Written Communication

Some record is kept.

Internal Eg. Notice Board, Memo

External Eg. Letter, e-mail, fax

Written Communication

Advantages

Disadvantages

Record kept

No instant
feedback

Dont have to
remember
everything

May not be
confidential
e.g. fax

A Memo is

A short note used within a business.


To: Mr. Kelly
From: CSPE Class representative.
Date: 10/10/08
Subject: Recycling paper.
Message: Please place used paper in recycle bins.
Signed: Mary Jones.

A Notice of a Meeting is

Information about a meeting.


Sent by the secretary.
Name: 1st year PTM
Date: 20/10/08
Place: SHS, Tullamore
Time: 9.00-3.00
Signed: Aoife Malone

An Agenda is

A list of topics that will be


discussed at a meeting.

Sample Agenda
1. Minutes
2. Matters Arising

Summary of last meeting.

3. Correspondance
4. Chairpersons

Letters of apology etc.

5.

Summary of finances.

Report

Treasurers
Report

6. Election of Officers
7. AOB

Issues that need further


discussion.

Recap of the years events.

Appointing new officers.


Any Other Business

Visual Communication

Using charts, graphs, videos and


television to give a messages
internally & externally.

Visual Communication
Advantages
Easy to understand

Shows trends and


comparisons

Disadvantages
Some people may
not understand

Takes time to
prepare

MODERN METHODS OF
COMMUNICATION

Internet

E-mail
www

Teleconferencing

Up to 20 people can
talk together.

Video-conferencing

TV link up of sound & pictures for


meetings without travel.

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