Professional Documents
Culture Documents
Quality and CIP
Quality and CIP
2015
Metrics
COPQ <1.1 % of Sales
CIP savings >1.5% of Sales
Velocity?
In basic terms, Velocity is speed with direction.
More importantly, it is the rate of change.
Two Questions arise
What is to be changed?
What is the rate of change?
What is to be changed?
Function of the Quality organization
Pre-1970
100% inspection
Time/Labor consuming
Ineffective 100% human inspection of parts is only about
80% effective. Quality Handbook, Sixth Edition: The Complete Guide to Performance
Excellence
No global standards
Inspecting Quality into the products
Labor intensive
Reactive vs. Proactive
Product vs. Process
Results vs. Actions
Quality control vs. Quality Assurance
Rate of Change
The Progress of change
Its not the progress I mind, its the change I dont like. Mark Twain
Progress is impossible without change, and those who cannot change their minds cannot change
anything George Bernard Shaw
The progress of change is directly related to the urgency for change.
Variation
The key element in achieving Operational Excellence
is to identify sources of variation that affect a process,
product or service. Six Sigma, as a methodology, has
at its roots a focus on variation.
Variation
A fault in the interpretation of observations, seen everywhere, is to
suppose that every event (defect, mistake, accident) is attributable to
someone (usually the nearest at hand), or is related to some special event.
The fact is that most troubles with service and production lie in the system.
We shall speak of faults of the system as common causes of trouble, and
faults from fleeting events as special causes. W. Edwards Deming
Lean
Lean is described as a production practice that focuses on the
elimination of wasteful elements in all process to increase the value to
the customer. Lean is actually a by-product of CIP.
Reduce
Improve
Create
Revenue
Cost
Productivity
Strategy
Profit
Time/Effort
Processes
System
Growth
Complaints
Service
Process
Market share
Risk
Information
Business
Retention
Turnover
Morale
Product
ROA/ROI
Conflict
Image
Partnerships
Efficiency
Paperwork
Reputation
Working Capital
Skills
Visibility
Quality
Employee Engagement
Loyalty
Visual Management
Visual management.
Whether it is scoreboards, production control charts, team communication boards, or other
types, visual management displays keeps vital information flowing between lean
management and employees, as well as between individuals, cells and departments.
Vendor Management
Vendor management is a discipline that
enables organizations to
control costs,
drive service excellence and
mitigate risks to
gain increased value from their vendors throughout
the relationships life cycle.
Vendor Management
Cost Control
Service excellence
Risk Mitigation
ISO certification
Active 6S, Lean or CIP
Use of problem solving tools
Collaborative training
Process controls
Coordinate
Facilitate
Participate