Cases for Communicators

Alexander Schellenberg
Edwin Patriasani
Maulida Kusumaningsari

UNCONVENTIONAL TRAINING PLAN

INDIVIDUAL ACTIVITY

1. What aspects of interpersonal

communication are important to address?

2. What interpersonal communication

problems could develop between
employees and customers?

A. Generation gap
B. Communication gap
C. Cultural differences
D. Hierarchal issues

3. What are some creative ways to address these

problems?
Generation Gap:
Work in groups of 5 (e.g. 3 older

and 2 younger employees)

Rotation of members quarterly
get to know each other
Younger learn from work and life
experienced employees
Older can learn new technics from
younger employees

3. What are some creative ways to address

these problems?
Communication Gap:
Back to back drawing
Survival scenario
Develop corporate policy
Respect for each other (without any age
criteria)
Set up rules together in workshops & seminars
Evaluation

3. What are some creative ways to address

these problems?
Cultural Differences:
Make the employees familiar to each others festivals
Organize different events, e.g. Nyepi, Diwali, Holi,
Christmas, Ramadan, Hajj

Exchange of staff
5 employees go for a duration of 2 weeks to a subsidiary
and gain additional cultural and business experience

3. What are some creative ways to address

these problems?
Hierarchical
Issues:
Promotions should
be performancebased
More importance
to designations

4. What roles do people play in groups?

Facilitator Roles:
Autocratic
Democratic
Laissez-Faire

Team Roles:
Shaper
Implementer
Completer-Finisher
Coordinator/ Chairperson
Team Worker
Resource Investigator
Plant
Monitor Evaluator
Specialist

5. In which kind of role-playing exercises

could the group address?
Individual Role-Playing Exercises:
Typical individual role-playing scenarios

Interactive Role-Playing Exercises:

Group role-playing scenarios, with links to specific
examples

6. What kind of group activity would address

the importance of listening?
Some exercises and activities for
listening could be:
List-less
Selective Attention
Interpretation of Meaning
Paper Folding
Draw what you hear
Telling vs. Showing
Building a model
PBJ Sandwich Instructions
Pass the Ball
Hear it. See it. Do it.
Etc.

7. Agenda - Recommendations
Morning

Welcome ceremony
in the Hotel
Conference Room
5 minute small-talk
with a random
colleague (6 times)
Organizational
support/ Question
time

Midday

Team building
Back to Back
drawing
Survival Scenario

Afternoon

Set up rules for

future seminars &
workshops
Participation in
evening event
(dinner)

Working as a Group
Group Activity

GROUP ESSAY

How unconventional training can be used to

teach stronger teamwork skills.

CHARISMA
Inspiring Others

Leading a Team
Teaching and
Developing People
Influencing Other

Unconventional Training

Unconventional training is needed

in enhancing interpersonal
communication and charisma.

Developing teamwork skill

Generated in interactive role

playing form

Interactive Role Playing Form

Blindfold
Camping

Balloon
Building

The
Picture
Book

Teamwork Evaluation
All of team member worked actively
Positive actions: all agreed to do the team
discussion online
Negative event: the restraint of internet connection
Informational leader: Alexander Schellenberg
Procedural leader: Maulida Kusumaningsari
Interpersonal leader: Edwin Patriasani

Video Teamwork Evaluation

1
2

4
3

Video Teamwork Evaluation

Not
interested

3
Procedural
leader

Late

Offended

Interpersonal
leader

Thank you for your attention