Learning in

Silence
Improvement of library
service through
lessening of noise

Part 1
Executive Summary
Libraries

partner

Goal
Observations
Interview
Survey
Library

standards

Part 2
Statement of the Problem
Inadequate policies
regarding noise
control.
Lack of discipline
among library users
inside the library.
Inadequate library
personnel.
Inadequate library
space.

Part 3

Quality Tool (Fishbone Diagram)

Book
collect
ion

Long
tables

Single
tables

Walls

Libraria
n
workin
g area

Entran
ce/
Exit

Part 5
Recommendation and Benefits

Review of library policies and guidelines.

Provision of appropriate materials inside
the main library.
Hiring of adequate library personnel.
Expansion of the main library will prove
adequate space for all library-users.
There should be a separate area for quiet
study and group study.

Review of library policies and guidelines.

Review of
library
policies and
guidelines

Prohibition of
unruly
behavior

Positive
culture
formation

Provision of appropriate
materials inside the main library.
Appropriate
materials
inside the
main library

Eliminated
factors that
contribute to
noise

Hiring of adequate library personnel

Ease in
Hiring of
management
adequate
of the main
library
library
personnel

Quiet
environment
conducive for
learning

Better quality
of services

Expansion of the main library will

prove adequate space for all library
users.
Separatio
Expansion
of the
main
library

Adequate
floor area

n of quiet
study area
from
discussion
area

Better
quality of
service

Efficient
learning

There should be a separate area

for quiet study and group study.
Institution
al
effectivene
ss

Higher
level of
accreditati
on

Achieveme
nt of
institution
al goals

Clientele
satisfactio
n

Objective
s
Review of
library
policies
and
guideline
s

Activity

a. Periodic review of
the policies and
guidelines.
b. Creation of a
punishment system
to noise makers
c. Periodic orientation
regarding library
policies and
guidelines to all
library users
Provision a. Replacing long tables
of
with single tables will
appropria
reduce unnecessary
te
conversations among
materials
library users.
inside
b. Transferring long tables
the main
to a discussion area
library
c. Put rubber padding on

chairs and tables feet.

Responsi Target Estimate

ble
d Budget

University June
library
2012
departme
nt

University
library
departme
nt

June
2012

1.6 Million

Objective
s

Activity

Responsibl Target Estimate

e
d Budget

Hiring of a. Review guidelines set by University

additiona
library
accrediting bodies or
l library
departme
CHED
personnel
nt
b. Follow the guidelines
c. Allocate budget for
salaries and wages

June
2013

1.32
Million per
year

Expansio a. Form a team/committee

n of the
that will study data
main
about appropriate size of
library
the expansion in line
will
with the needs of the
provide
library users and
adequate
strategic plan of the
space for
all
university.
library
b. Plan and budget
users.
c. Implement the plan

June
2014

50 Million

University
library
departme
nt

Objective
s

Activity

Separati a. Review the standards

on of
and determine the
room of
appropriate
quiet
requirement for the
study
university.
area and
b. Include this plan in the
group
expansion of the main
discussio
n
library

Responsib
le

Targe Estimate
t
d
Budget

University June
library
2014
departme
nt

1 Million

 Respondent

A
Respondent B
Interview