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Secrets of MCdonalds
Secrets of MCdonalds
Secrets of MCdonalds
QUALITY
Secrets Of Mc Donalds
Why it is ???
1. Famous
2. Successful
3. Profitable
4. Satisfied employee & High morale
SELF
QUALITY
Agenda:
1.Mc Donald Background
2.How did Mc Donald gets there?
a. Keywords
b. How can we apply?
3.Summary
4.2nd Self Quality Projects
Back ground:
McDonald's Corporation
Is the world's largest chain of hamburger fast food resaturant, serving nearly 47
million customers daily.
McDonald's revenues grew 27% over the three years ending in 2007 to $22.8
billion, and 9% growth in operating income to $3.9 billion.
The fact that the whole organization comprised of owners, franchisees, suppliers,
and employees from all levels meet in gatherings of thousands to discuss all kinds
of business issues, and they all treat each other with friendship and respect, is a
clear show of that transparency.
Key Words.
1.Openness & trust
2.Open communication & discussion at all levels
Keywords.
1.Speaking truth based on FACTs
2.Consistency of Actions, values, principles, outcome
3.Commitment ignites action – important factor to success
Keywords:
1.High Standards
2.Only the Best survive
Keywords:
1.Continually improve
2.Never stop thinking ahead to stay ahead, makes you stay ahead
3.Substandard is not the characteristics of the company
Keywords:
1.Working on system to satisfy customer
2.A promise – assurance of quality
They all are encouraged to invest time into learning who their teammates are, and
how to better interact with them.
The relationships are built on trust and cooperation, as well as focusing on the
organization’s goals.
Keywords:
1.Relationship
2.Teamwork
Education and Training are NOT an Event, They Are a Way of Living at
McDonald's
One more of the Key Elements that make McDonalds an authentic Role Model in
the Business World is without a doubt, the emphasis on education and training
present in the group from the very beginning.
How did McDonald's Get There and You Can Too!
Education and Training are NOT an Event, They Are a Way of Living at
McDonald's
They also help them be better prepared all the time by analyzing their daily sales.
How did McDonald's Get There and You Can Too!
One of a Kind in The World!
The McDonald’s Hamburger University is one of a kind in the whole World.
This state-of-the-art facility founded in 1961 runs, year around, classes on many
specialties, including of course Leadership and Management Strategies.
A good system followed by each and every one in every place where the golden
arches give customers the confidence they will get what they know.
The brand tells people they can trust: food quality, cleanliness, and customer service.
How did McDonald's Get There and You Can Too!
This is a great responsibility. Education and Training are a key element in the
success of this institution and any business should take this example.
Education and Training can turn a “regular” business into an Exceptional one.
How did McDonald's Get There and You Can Too!
What is Quality?
There is a concept that defines quality better than anything else: