Professional Documents
Culture Documents
Presentation Skills - Latest
Presentation Skills - Latest
Presentation Skills - Latest
presentation Skills
VERBAL SKILLS 1:
ARTICULATION
WHAT IS ARTICULATION?
Each sentence should be
worded clearly and each
word spoken distinctly.
That is articulation
VERBAL SKILLS 2:
INFLECTION
What is an inflection?
Changes in the tone of
The presenters voice are
called inflection.
VERBAL SKILLS 3:
VOLUME
Steps to improve volume
1.
2.
3.
2.
Is my voice
agreeable?
harsh
rather
than
Read aloud
monotony
to
check
your
voice
for
HowtoimproveyourLanguage
Skills?
WHATKINDOFWORDS/
LANGUAGETOUSE?
USEPOWERWORDS
E.g:
interesting,unusual,decisive,hot,new,
critical,urgent,compelling.
UseSimplewords
E.g: Instead of saying Purchase say Buy
UseRepetition
UseShortSentences
(Max18wordspersentence)
Usetheactivevoice,insteadof
passivevoice
UseSpecificwords
Dontuseclichs
Avoidforeignwordsandphrases
AvoidFillerwords
1. Restating or Reinforcing
Restating is the process, by which you
repeat what an individual has stated, but
with emphasis on specifies of content
2.
Paraphrasing
3.
Summarizing
PROBING
AND
LISTENING
Open Question
An open question is one to which it is
difficult to reply with yes or no, such
as, how do you feel about? Or In what
way?
Reflective Question
When reflecting, you send
persons word back to them.
the
other
E.g
Evaluating:
Interpreting:
IdturnitdownifIwereyou.Its
notworththehassle
Ah.,thatsbecauseyouretorn
betweenyourdesiretogetonin
yourcareerandyourtraditional
roleasamother
HRD & TQC
Sympathizing: Iknow.Itsnoteasybeingaworking
mother,isit?
Probing:
Reflecting:
Whatarethemainreasonsforyour
confusion?
Itsgotyouconfused?
The pause.
Closed questions
- Did the finance manager behave as
predicted?
- Exactly
- All right
- How would you describe your
performance?
- OK
- Would you say youve
improved?
- I hope so
UNPRODUCTIVE
PROBES
TALKINGMORETHAN
LISTENING
Making counter-proposals
Facilitating defend/attack spirals
Using formalspeak
Leading questions
A leading question is one that tells the
other person how you expect or how
you prefer them to answer.
Am I right in assuming that everyone agrees with
this proposal?
LISTENING SKILLS
Active Listening
1. Signposting
Assoonasyoubeginasentencewithontheone
hand
2. Checkingyourunderstanding
3. AskingQuestions
4. Self-Disclosure
HRD & TQC
5. Defusing emotive
language
Yourenot
performing.
Youretoo
lazy
BODY LANGUAGE
Eyes
Facial Expressions
Posture
Gestures
Proximity / Use of Space
Dress & Accessories
WHAT IS A
PRESENTATION?
The suggestion of an idea as a
solution to any given problem is
known as Presentation.
FOUR ROLES OF
PRESENTATION IN BUSINESS
To gather, disseminate
and
exchange information
To influence a decision
To create, change or modify individual and work-group
Identities
To provide entertainment or perform a cultural ritual
The Steps
1.
2.
3.
4.
5.
6.
Introduction
Planning Your Presentation
The Presentation Sequence
Creating Effective Visual Aids
Presentation Techniques
Practice
Presenting is a Skill
Developed through experience
and training.
#1 Fear
Feared More Than Death!
THE FACTS: Shaky hands, blushing
cheeks, memory loss, nausea, and
knocking knees
NORMAL!
Definitions
Presentation
Something set forth to an audience for
the attention of the mind
Effective
producing a desired result
Effective Presentations
Control Anxiety Dont Fight It
Audience Centered
Accomplishes Objective
Fun For Audience
Fun For You
Conducted Within Time Frame
HRD & TQC
Visuals
Spatial memory
ElementsofDynamicDelivery
55%BodyLanguage
7%Content
38%Voice
Part 5:
Creating Effective Visual Aids
Visual Aids
Enhance Understanding
Add Variety
Support Claims
Lasting Impact
Used PoorlyA DistractionIneffective
Presentation
HRD & TQC
Visual Aids
Improve comprehension
Add variety
Be Visible
Titles should be 38-44 pt. font size
Text should be 28 pt font size
Use color wisely
Contrasting colors
Retention
Impact
Understanding
Saves time
Image
Stimulate interest of
the audience
Distracted Audience
Talking to them
Equipment worries
Slides
Overhead
Flip Charts
PowerPoint Presentation
Pointers
HRD & TQC
Placement
Don't overdo it
Be consistent
Centering
HRD & TQC
Part 2:
Planning Your Presentation
Size
Demographics
Knowledge Level
Motivation
HRD & TQC
Planning A Presentation
3. Plan Space
Number of Seats
Seating Arrangement
Audio/Visual Equipment
Distracters
4. What Day and Time?
Any Day!
Morning
HRD & TQC
More Planning
5. Organization
Evidence
Transitions
Prepare Outline
Presentation Outline
Keyword Reminders
Conversational Flow
Flexibility
More Responsive to Audience
Part 3:
The Presentation Sequence
If Persuasive
Whats the problem
Who cares
Whats the solution
Overview
HRD & TQC
Part 4: Effective
Presentation Techniques
Presentation Style
3 Elements
1. Vocal Techniques
Loudness
Pitch
Rate
Pause
3. Use of Space
Can Everyone See You?
Movement
HRD & TQC
Common Problems
Verbal fillers
Um, uh, like
Any unrelated word or phrase
5 Presentation Tips
1. Smile
2. Breathe
3. Water
4. Notes
5. Finish On Or Under Time
Anticipate questions
Dont depend on
particular question
being
asked
Do be appropriate.
Build a bridge
Repeat the question
question