Quality System Basics

QSB Quality System Basics & Q7 tools in practice
QSB Quality System Basics & Q7 tools in pracice
Introduction
QSB is a kit of tools and methods which provide a fast response in
the case of claim. It also avoids our customers getting defective
parts.
1. Fast reponse
2. Control of nonconforming products
3. Standardized work
4. Standard operator training
5. Risk Reduction (RPN)
6. Error proofing verification
7. Layered Audits
8. C.A.R.E
9. Lessons learned
Corrective action
Preventive action
Introduction
1. Fast reponse
is a system that standardizes reactions to significant internal and

external quality failures,
a fast reponse meeting shall be held daily to review the significant
quality concerns gathered by Quality,
is a communications meeting,
meeting not a problem solving
meeting. It can be a 10 - 20 minute stand up meeting held on the
shop floor or in a production conference room,
is a manufacturing review meeting owned by manufacturing
and supported by Quality, Engineering, Maintenance, etc
3
QSB Quality System Basics and Q7 tools in pracice
Introduction
1. Fast reponse
At the Fast Response meeting, leadership shall
Designate a leader (owner) for each concern/issue.

Assign owner report out for next meeting
Owners shall be responsible for assuring all problem solving

and exit criteria are met in a timely manner.
Owner report out shall include updates on the following:
Fast Response Tracking Sheets

Standardized Work Instructions
Problem Solving Form(s)
PFMEA
Control Plan
Layered Audit
Workforce Notification
4
Introduction
1. Fast reponse
Report out to Leadership is scheduled on the Fast Response

tracking form as deemed necessary.
The Fast Response Tracking form should be part of a visual
management system. The format should be displayed as large
as is practical in the meeting area.
Introduction
1. Fast reponse
Introduction
2. Control of nonconforming products
Introduction
3. Standardized work
Introduction
4. Standardized operator training
Introduction
5. Risk reduction (RPN) operator training
10
Introduction
6. Error proofing verification
11
Introduction
7. Layered audits
12
Introduction
7. Layered audits
Extract from DC specific requirements for use with ISO TS 16949
QSB tool # 6 Error proofing verification
13
Introduction
7. Layered audits
Extract from DC specific requirements for use with ISO TS 16949
QSB tool # 2 Control of nonconforming products

QSB tool # 1 Fast reponse
QSB tool # 9 Lessons learned
14
Introduction
8. C.A.R.E CUSTOMER ACCEPTANCE REVIEW & EVALUATION
15
Introduction
9. Lessons learned
16
Quality System Basics & Q7 tools in practice
17

The basic 7 quality tools
18

Control
chart
19

Control
chart
Inspection
chart
20

Run
chart
Inspection
chart
Pareto
analysis
21

Control
chart
Inspection
chart
Pareto
analysis
Histogram
22

Control
chart
Inspection
chart
Pareto
analysis
Histogram
Ishikawa
diagram
23

Control
chart
Inspection
chart
Pareto
analysis
Histogram
Ishikawa
diagram
5 why
analysis
24

Control
chart
Inspection
chart
Pareto
analysis
Histogram
Ishikawa
diagram
5 why
analysis
Action plan
25

Control
chart
Inspection
chart
Pareto
analysis
Histogram
Ishikawa
diagram
5 why
analysis
Action plan
26

Record failures
Control
chart
Inspection
chart
Pareto
analysis
Histogram
Ishikawa
diagram
5 why
analysis
Action plan
27

Record failures
Control
chart
Inspection
chart
Squeeze & picture failures
Pareto
analysis
Histogram
Ishikawa
diagram
5 why
analysis
Action plan
28

Record failures
Control
chart
Inspection
chart
Pareto
analysis
Histogram
Find out root cause & solutions
Ishikawa
diagram
5 why
analysis
Action plan
29

Record failures
Control
chart
Inspection
chart
Pareto
analysis
Histogram
Ishikawa
diagram
5 why
analysis
Action plan
Action plan
30

Record failures
Control
chart
Inspection
chart
Pareto
analysis
Histogram
Ishikawa
diagram
5 why
analysis
Action plan
Action plan
Internal failure
or customer
complaint
31

Record failures
Control
chart
Inspection
chart
Pareto
analysis
Histogram
Ishikawa
diagram
5 why
analysis
Action plan
Action plan
Internal failure
or customer
complaint
32

Record failures
Control
chart
Inspection
chart
Pareto
analysis
Histogram
Ishikawa
diagram
5 why
analysis
Action plan
Action plan
Internal failure
or customer
complaint
8-D-Report
33

Record failures
Control
chart
Inspection
chart
Pareto
analysis
Histogram
Ishikawa
diagram
5 why
analysis
Action plan
Action plan
Internal failure
or customer
complaint
8-D-Report
QSB 1
Fast response
(Fast Response is the tool
monitoring all other
activities)
34

Record failures
Control
chart
Inspection
chart
Pareto
analysis
Histogram
Ishikawa
diagram
5 why
analysis
Action plan
Action plan
Internal failure
or customer
complaint
QSB 2
Contr. of
NC products
8-D-Report
35

Record failures
Control
chart
Inspection
chart
Pareto
analysis
Histogram
Ishikawa
diagram
5 why
analysis
Action plan
Action plan
Internal failure
or customer
complaint
QSB 2
Contr. of
NC products
8-D-Report
PFMEA
36

Record failures
Control
chart
Inspection
chart
Pareto
analysis
Histogram
Ishikawa
diagram
5 why
analysis
Action plan
Action plan
Internal failure
or customer
complaint
QSB 2
Contr. of
NC products
8-D-Report
PFMEA
37

Record failures
Control
chart
Inspection
chart
Pareto
analysis
Histogram
Ishikawa
diagram
5 why
analysis
Action plan
Action plan
Internal failure
or customer
complaint
QSB 2
Contr. of
NC products
8-D-Report
PFMEA
38

Record failures
Control
chart
Inspection
chart
Pareto
analysis
Histogram
Ishikawa
diagram
5 why
analysis
Action plan
Action plan
Internal failure
or customer
complaint
QSB 2
Contr. of
NC products
8-D-Report
PFMEA
39

Record failures
Control
chart
Inspection
chart
Pareto
analysis
Histogram
Ishikawa
diagram
5 why
analysis
Action plan
Action plan
Internal failure
or customer
complaint
QSB 2
Contr. of
NC products
8-D-Report
PFMEA
40

Record failures
Control
chart
Inspection
chart
Pareto
analysis
Histogram
Ishikawa
diagram
5 why
analysis
Action plan
Action plan
Internal failure
or customer
complaint
QSB 2
Contr. of
NC products
8-D-Report
PFMEA
41

Record failures
Control
chart
Inspection
chart
Pareto
analysis
Histogram
Ishikawa
diagram
5 why
analysis
Action plan
Action plan
Internal failure
or customer
complaint
QSB 2
Contr. of
NC products
8-D-Report
PFMEA
42

Record failures
Control
chart
Inspection
chart
Pareto
analysis
Histogram
Ishikawa
diagram
5 why
analysis
Action plan
Action plan
Internal failure
or customer
complaint
QSB 2
Contr. of
NC products
8-D-Report
PFMEA
43

Record failures
Control
chart
Inspection
chart
Internal failure
or customer
complaint
QSB 2
Contr. of
NC products
Pareto
analysis
Histogram
Ishikawa
diagram
Action plan
5 why
analysis
Action plan
QSB 3
standardized
work
8-D-Report
PFMEA
44

Record failures
Control
chart
Inspection
chart
Internal failure
or customer
complaint
QSB 2
Contr. of
NC products
Pareto
analysis
Histogram
Ishikawa
diagram
Action plan
5 why
analysis
Action plan
QSB 3
standardized
work
8-D-Report
PFMEA
QSB 6
Error proofing
Verification
45

Record failures
Control
chart
Inspection
chart
Internal failure
or customer
complaint
QSB 2
Contr. of
NC products
Pareto
analysis
Histogram
Ishikawa
diagram
Action plan
5 why
analysis
Action plan
QSB 3
standardized
work
8-D-Report
PFMEA
QSB 6
Error proofing
Verification
Controlplan
46

Record failures
Control
chart
Inspection
chart
Internal failure
or customer
complaint
QSB 2
Contr. of
NC products
8-D-Report
Pareto
analysis
Histogram
Ishikawa
diagram
Action plan
5 why
analysis
Action plan
QSB 3
standardized
work
QSB 4
Standard oper.
training
PFMEA
QSB 6
Error proofing
Verification
Controlplan
47

Record failures
Control
chart
Inspection
chart
Internal failure
or customer
complaint
QSB 2
Contr. of
NC products
8-D-Report
Pareto
analysis
Histogram
Ishikawa
diagram
Action plan
5 why
analysis
Action plan
QSB 3
standardized
work
QSB 4
Standard oper.
training
QSB 7
Layered audits
PFMEA
QSB 6
Error proofing
Verification
Controlplan
48

Record failures
Control
chart
Inspection
chart
Internal failure
or customer
complaint
QSB 2
Contr. of
NC products
8-D-Report
Pareto
analysis
Histogram
Ishikawa
diagram
Action plan
5 why
analysis
Action plan
QSB 3
standardized
work
QSB 4
Standard oper.
training
QSB 7
Layered audits
PFMEA
QSB 6
Error proofing
Verification
Controlplan
49

Record failures
Control
chart
Inspection
chart
Internal failure
or customer
complaint
QSB 2
Contr. of
NC products
QSB 5
Risk reduction
RPN
8-D-Report
Pareto
analysis
Histogram
Ishikawa
diagram
Action plan
5 why
analysis
Action plan
QSB 3
standardized
work
QSB 4
Standard oper.
training
QSB 7
Layered audits
PFMEA
QSB 6
Error proofing
Verification
Controlplan
50

Record failures
Control
chart
Inspection
chart
Internal failure
or customer
complaint
QSB 2
Contr. of
NC products
QSB 5
Risk reduction
RPN
8-D-Report
Pareto
analysis
Histogram
Ishikawa
diagram
Action plan
5 why
analysis
Action plan
QSB 3
standardized
work
QSB 4
Standard oper.
training
QSB 8
C.A.R.E.
QSB 7
Layered audits
PFMEA
QSB 6
Error proofing
Verification
Controlplan
51

Record failures
Control
chart
Inspection
chart
Internal failure
or customer
complaint
QSB 2
Contr. of
NC products
QSB 5
Risk reduction
RPN
8-D-Report
Pareto
analysis
Histogram
Ishikawa
diagram
Action plan
5 why
analysis
Action plan
QSB 3
standardized
work
QSB 4
Standard oper.
training
QSB 8
C.A.R.E.
QSB 7
Layered audits
PFMEA
QSB 6
Error proofing
Verification
Controlplan
52

Control
chart
Inspection
chart
Internal failure
or customer
complaint
QSB 2
Contr. of
NC products
QSB 5
Risk reduction
RPN
8-D-Report
Pareto
analysis
Histogram
Ishikawa
diagram
Action plan
5 why
analysis
Action plan
QSB 9
Lessons
learned
Record failures
QSB 3
standardized
work
QSB 4
Standard oper.
training
QSB 8
C.A.R.E.
QSB 7
Layered audits
PFMEA
QSB 6
Error proofing
Verification
Controlplan
53

Control
chart
Inspection
chart
Pareto
analysis
Histogram
Internal failure
or customer
complaint
QSB 2
Contr. of
NC products
QSB 5
Risk reduction
RPN
Ishikawa
diagram
Action plan
5 why
analysis
Action plan
QSB 9
Lessons
learned
Record failures
QSB 3
standardized
work
8-D-Report
The process state

of the green
colored boxes is
indicated here
QSB 4
Standard oper.
training
QSB 8
C.A.R.E.
QSB 7
Layered audits
PFMEA
QSB 6
Error proofing
Verification
Controlplan
54

Quality System Basics

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QSB Quality System Basics & Q7 tools in practice

QSB Quality System Basics & Q7 tools in pracice

QSB Quality System Basics & Q7 tools in pracice

is a system that standardizes reactions to significant internal and

QSB Quality System Basics and Q7 tools in pracice

At the Fast Response meeting, leadership shall

Designate a leader (owner) for each concern/issue.

Owners shall be responsible for assuring all problem solving

Fast Response Tracking Sheets

QSB Quality System Basics & Q7 tools in pracice

Report out to Leadership is scheduled on the Fast Response

QSB Quality System Basics & Q7 tools in pracice

QSB Quality System Basics & Q7 tools in pracice

QSB Quality System Basics & Q7 tools in pracice

QSB Quality System Basics & Q7 tools in pracice

QSB Quality System Basics & Q7 tools in pracice

QSB Quality System Basics & Q7 tools in pracice

QSB Quality System Basics & Q7 tools in pracice

QSB Quality System Basics & Q7 tools in pracice

Extract from DC specific requirements for use with ISO TS 16949

QSB tool # 6 Error proofing verification

QSB Quality System Basics & Q7 tools in pracice

Extract from DC specific requirements for use with ISO TS 16949

QSB tool # 2 Control of nonconforming products

QSB tool # 9 Lessons learned

QSB Quality System Basics & Q7 tools in pracice

QSB Quality System Basics & Q7 tools in pracice

QSB Quality System Basics & Q7 tools in pracice