SIX SIGMA

PROJECT TITLE :

MODIFICATION OF QA PROCEDURE OF
FRP SHELTER AGAINST OP TASK ORDERS
FOR ISSUE OF INSPECTION NOTE
PROJECT BY : COL VV KADAM

SIX SIGMA
PROJECT TITLE :
MODIFICATION OF QA PROCEDURE OF
FRP SHELTER AGAINST OP TASK ORDERS
FOR ISSUE OF INSPECTION NOTE
PROJECT BY : COL VV KADAM
AND
TEAM FROM
SQAE (E)
MUMBAI

CONTENTS
*
Introduction
*
Define Phase
*
Measure Phase
*
Analyze Phase
*
Improve Phase
*
Control Phase
*
Benefits & Future
Recommendations

D MAI C
Introduction & Define

Project Charter

D MAI C

Project Title: Modification of QA Procedure for

issue of Inspection note for FRP Shelter

Background & Reasons for selecting the

Project:
SQAE(E) Mumbai is responsible to carry out Quality
Assurance of FRP Shelters at various stages as mentioned below :
a) Vetting of S/O
b) Study of Drawings & Specification
c) Testing of raw material
d) Association in pilot sample QA check with user
e) Bulk supply QA check
f) Issue of I-Note

D MAI C

These Operational Task orders are generally

placed by HQ 15 Corps and HQ 14 Corps, C/o 56 APO
under their power for operational work by Engineer
Regiments. Since the requirements are of operational
nature, hence S/Os are placed with a very short delivery
schedule. (as per data available for the S/Os placed
during 2006, 2007 & 2008 so far).
As per DGQA standing order all QA Call letters of
manufacturer needs to be cleared within 28 days where
testing is involved. Due to short delivery schedule,
the time duration has been cut down by eliminating
various steps of QA checks and application of
concurrent engineering to achieve Quality products.

D MAI C
Currently the average total time for issue of I-note
on completion of QA of FRP shelters from date of
offer / receipt of QA call letter by SQAE (E) Mumbai
is 34 days which has been obtained from data held.
The order placing authority i.e. HQ 15 Corps /
HQ 14 Corps and Engineer Regiments used to
express their urgency due to their programme and
climatic condition prevailing and insisted to shorten
the QA check and clear the lot at the earliest, so the
stores can reach them before the road gets blocked
at high altitudes due to winter snow fall. Moreover,
they further require some time for erection of these
shelters before winter sets in.

D MAI C
The procedure of manufacturing of FRP shelters are is
as follows :
Preparation of moulds as per drawing.
The 4-6 men shelter requires 69 moulds and
8-10 men shelters requires 75 moulds.
Mobilisation of Raw material like Resin, Gel Coat,
Chop strand Mat (CSM), Woven Roving (WR), etc.
Procurement of accessories like a) Flower picket duly heat treated at show end
b) Hardware / Fasteners duly galvanized
c) Repair kit
d) Electrical installations

D MAI C
e) Bath room / Toilet Chamber accessories and
fittings
f) Various tools
Hand Laying of Male/Female moulds of panels
as per S/o requirements.

Curing time on mould.

PUF filling on panels.
Resin filling by RTM process.
QA check by manufacturer of panel.
Repair of delaminated and split panels.
Erection of shelter.
Marking of panels.

D MAI C
QA OF BULK SUPPLY :
The procedure of QA check for Bulk supply,
carried out before issue of I-note, as under :
Quantity Check : Total qty of panels as per shelter as
offered are required to be checked.
Visual Inspection : Completeness , workmanship,
proper fitment after sealing are checked.
Dimensional Check : Dimensional check as per
drawing.
Checking of panels in erected condition for delamination, and splits.
Weighment check
Repair of panels where there are rejection due to delamination and splits.
Recheck of repaired panels.
Checking of spares , accessories & tools.
Release and despatch of shelters and Quality
Assurance records.

D MAI C
If the checks are found to conform as per governing
drawings and specification, the panels are required to be
stamped by concerned QA staff. Thereafter , preparation of
QA report and finally issue of acceptance Inspection Note.

D MAI C
PROJECT CHARTER
Source : Customer i.e. consignee / user complaints
External customer (firms) complaints
Directive from Higher HQs
Potential savings from the project :
Characteristics : Total clearance time (TCT)
Measures : Time in days for TCT ( LC = 1 day )
Defect Definition : Any clearance letter / issue of I-note
taking more than 10
days is
considered as a
defect.

D MAI C
TOTAL CLEARANCE TIME
T C T (Y) = Detailment of QA Team for Raw material check
( T1)
+ Time required for Lamination preparation ( T2)
+ Forwarding of samples to Lab (T3)
+ Receipt of Test Results (T4)
+ Detailment of QA Team (T5)
+ Returned of stores for repair (T6)
+ Detailment of QA Team (T7)
+ Second / Third Tier QA (T8)
+ Stamping & sealing (T9)
+ Preparation of QA report and Issue of I-note
(T10)

D MAI C

SIPOC

Supplier

Input

Process

Output

Customer

Firm

Delivery
Schedule

QA of Bulk
Supply

Issue of
I -Note

Firm

QA Staff

Availability

Consignee / user unit

Laboratory

Test Results

S/O placing Authority

HQs /
AHSP

Authorisation /
Directives /
Tech Specn

AHSP / DGQA

Offer of
Raw
Material

Raw
Material
testing

Offer
of bulk

QA
check

2nd Tier/
3rd Tier
QA check

Preparation
of QA
Report

Issue of
I-Note

CTQ Tree
Need
Reduce the
Total Time
for
clearance
of FRP
Shelters

Drivers

Total
Clearance
Time

D MAI C

Sub-Drivers

CTTs

Raw Material check

Time (T1)

Lamination Preparation

Time (T2)

Fwd of samples to Lab

Receipt of Test results
Detailment of QA Team for
Bulk Insp
Return of Stores for Repair
Detailment of QA Team

Time (T3)
Time (T4)
Time (T5)
Time (T6)
Time (T7)

Second/Third Tier QA Check

Time (T8)

Stamping & Sealing of Samples

Time (T9)

Issue of I/Notes

Time (T10)

Deployment Flow Chart

FIRM

QA STAFF

D MAI C

SUPPORTING STAFF (Lab / Man Power)

DETAILMENT OF QA TEAM FOR RAW MATERIAL CHECK

LAMINATION PREPARATION
TESTING OF SAMPLES BY LAB
RECIEPT OF TEST RESULTS
DETAILMENT OF QA TEAM
REPAIR OF STORES
DETAILMENT OF QA TEAM
SECOND/ THIRD TIER QA CHECK
STAMPING & SEALING OF BUNDLES
PREPARATION OF QA REPORT & ISSUE OF I/NOTE

Process Flow Chart

D MAI C

Start
DETAILMENT OF QA TEAM
COMENCEMENT OF QA
QA CHECK
TESTING OF SAMPLES
SECOND/THIRD TIER QA CHECK
STAMPING OF BUNDLES
PREPARATION OF QA REPORT & ISSUE OF I/NOTE
End
End

Summary of Define Phase

Process Owner
A detailed problem statement (Project background)
Process definition in SIPOC form
A CTQ Tree
A measure (for each CTDs)
A target improvement value (Total Clearance Time
< or = 10 days)

Take away from Define Phase

The well defined QA procedure is in
existence and there is scope for
improvement in its efficiency.

Hence, need to collect data and analyze

the data in the Measure phase.

DMAIC

MEASURE

D MAI C
DETAILS OF DELIVERY SCHEDULES OF S/Os OF
2006
Srl
No.

S/O No, & Date

Recd.
On

Item

DD of
Bulk

Total
No. of
days

1011/14CORPS/60/O
T DT. 18.07.06

27.07.
06

FRP Shelter 8 10
Men 01 No.

24.08.20
06

29

1011/14CORPS//OT
DT. 22.07.06

11.09.
06

FRP Shelter 4 6
Men
11 No.

09.10.20
06

29

1400/Job 537/SO/15/
OW DT. 18.07.06

28.07.
06

FRP Shelter 8 10
Men 03 Nos

30.08.20
06

34

1011/14CORPS/58/O
T DT. 18.07.06

28.07.
06

FRP Toilet
28 Nos.

30.08.20
06

34

50298/SO/05-06/21/
OPW DT. 27.02.06

21.03.
06

FRP Shelter 8-10

Men
03 Nos

25.04.06

36

1011/14CORPS/147/
OT DT. 23.02.06

21.03.
06

FRP Shelter 8 10
Men 15 Nos.

20.04.06

31

1011/14CORPS/73/O
T DT. 23.07.06

11.09.
06

FRP Toilet
84 Nos

09.10.06

29

1011/14CORPS/72/O
T DT. 23.07.06

11.09.
06

FRP Shelter 8 10
Men

09.10.06

29

50298/SO/06-07/84/
OPW DT. 26.07.06

11.09.
06

FRP Shelter 4-6

Men

20.10.06

40

DETAILS OF DELIVERY SCHEDULES OF S/Os OF

D MAI C

2007
Srl
No.

S/O No, & Date

Recd. On

Item

DD of Bulk

Total No.
of days

1011/14CORPS/06/OT DT.
28.05.07

10.07.07

FRP Toilet
20 Nos

29.09.07

81

50298/SO/07-08/63/
OPW dt. 13.07.07

24.08.07

FRP Toilet
19 Nos

25.09.07

32

1011/14 Corps/10/OT
Dt. 14.06.07

10.07.07

FRP Toilet
82 Nos

29.09.07

81

50298/SO/07-08/85/
OPW dt. 11.08.07

17.09.07

FRP Shelter 4-6 Men

25 Nos

10.10.07

24

1011/14 Corps/11/OT dt.

14.06.07

10.07.07

FRP Shelter 4-6 Men

05 Nos

13.10.07

96

50298/SO/07-08/86/
OPW dt. 11.08.07

17.09.07

FRP Shelter 8-10 Men

30 Nos

10.10.07

24

50298/SO/07-08/18/
OPW dt. 10.06.07

24.08.07

FRP Shelter 4-6 Men

06 Nos

15.09.07

23

1011/14 Corps/04/OT
Dt. 28.05.07

10.07.07

FRP Shelter 4-6 Men

15 Nos

13.10.07

96

1011/14 Corps/12/OT
Dt. 14.06.07

10.07.07

FRP Shelter 8-10 Men

91 Nos

29.09.07

81

D MAI C
DETAILS OF DELIVERY SCHEDULES OF S/Os OF
2008
Srl
No.

S/O No, & Date

Recd. On

Item

DD of Bulk

Total
No. of
days

8040/SO/2008-09/02/
OPW Dt. 14.06.08

21.07.08

FRP Shelter 8-10

Men
80 Nos

10.08.08

21

8040/SO/2008-09/01/
OPW Dt. 14.06.08

21.07.08

FRP Shelter 4-6

Men
57 Nos

10.08.08

21

3531/SO/28 ID/08-09/
13/Engrs dt. 16.05.08

06.06.08

FRP Shelter 8-10

Men
14 Nos

20.08.08

76

3531/SO/28ID/12/Engrs
dt. 16.05.08

06.06.08

FRP Shelter 4-6

Men
06 Nos

20.08.08

76

3531/SO/19 ID/08-09/
03/Engrs dt. 16.05.08

06.06.08

FRP Shelter 4-6

Men
02 Nos

20.08.08

76

3531/SO/CT/08-09/ 2/
Engrs dt. 16.05.08

30.05.08

FRP Shelter 8 -10

Men
09 Nos

20.08.08

83

3531/SO/CT/08-09/01/
Engrs dt. 16.05.08

30.05.08

FRP Shelter 4 6
Men
07 Nos

20.08.08

83

D MAI C
TIME TAKEN FOR ISSUE OF I/NOTE FOR S/Os IN 2006
Sr
N
o.

Call
Letter
Recd on

Raw
material
sent to
Lab on

Test
Report
received
on

Days
taken for
clearance
of Raw
material

Stores
offered on
( Qty )

Stores
insp. On

2 Tier /
3 Tier Insp
completed
on

I Note
issued on

28.02.06

10.03.06

19.03.06

24.02.06

10.03.06

28.07.06

Days
taken for
issue of
I-Note

20

19.03.06
(05)
23.03.06
(05)
23.03.06
(05)

22.03.06
25.03.06
29.03.06

24.03.06
29.03.06
01.04.06

24.03.06
31.03.06
03.04.06

06/25
13/31
16/35

19.03.06

24

23.03.06
(03)

25.03.06

26.03.06

27.03.06

09/32

02.08.06

14.08.06

18

05.10.06
(28)

11.10.06

13.10.06

13.10.06

09/50

28.07.06

02.08.06

14.08.06

18

27.12.06
(03)

05.01.07

08.01.07

08.01.07

13/147

21.09.06

05.10.06

13.10.06

23

20.11.06
(06)
02.12.06
(05)

23.11.06
06.12.06

28.11.06
11.12.06

29.11.06
11.12.06

10/47
10/59

28.07.06

02.08.06

14.08.06

18

12.09.06
(01)

19.09.06

22.09.06

22.09.06

11/40

D MAI C
TIME TAKEN FOR ISSUE OF I/NOTE FOR S/Os IN 2006
7 21.09.06

05.10.06

13.10.06

23

18.10.06 (01)
30.10.06 (10)
20.11.06 (15)
02.12.06 (15)
19.12.06 (10)
26.12.06 (24)

19.10.06
09.11.06
24.11.06
07.12.06
14.12.06
27.12.06

23.10.06
14.11.06
28.11.06
11.12.06
20.12.06
29.12.06

23.10.06
15.11.06
29.11.06
11.12.06
21.12.06
29.12.06

06/33
17/56
10/70
10/82
03/92
04/100

8 12.09.06
21.09.06

18.09.06
05.10.06

26.09.06
13.10.06

15
23

12.09.06 (04)
05.10.06 (10)
30.10.06 (10)
02.12.06 (06)
19.12.06 (05)
26.12.06 (06)
27.12.06 (12)

18.09.06
16.10.06
03.11.06
14.12.06
19.12.06
27.12.06
01.01.07

22.09.06
21.10.06
15.11.06
18.12.06
20.12.06
29.12.06
03.01.07

22.09.06
23.10.06
15.11.06
19.12.06
21.12.06
29.12.06
04.01.07

11/00
19/33
16/56
18/90
03/92
04/100
09/105

9 21.09.06

05.10.06

13.10.06

23

27.12.06 (08)

02.01.07

04.01.07

05.01.07

10/106

Average time for issue of I/Note = 65 days

TIME TAKEN FOR ISSUE OF I/NOTE FOR S/Os IN 2007

D MAI C

Sr
l
N
o.

Call
Letter
Recd
on

Raw
material
sent to
Lab on

Test
Report
received
on

Days
taken
for
cleara
nce of
Raw
materi
al

Stores offered
on
(Qty )

Stores
insp. On

2 Tire /
3 Tire
complet
ed on

I Note
issued
on

Days
taken
for
issue
of INote

10.07.07

17.07.07

01.08.07

22

29.08.07 (05)

07.09.07

08.09.07

10.09.07

13/63

10.07.07

17.07.07

01.08.07

22

04.09.07 (10)

11.09.07

13.09.07

14.09.07

11/67

10.07.07

17.07.07

01.08.07

22

12.09.07 (10)

17.09.06

19.09.07

19.09.07

08/72

10.07.07

17.07.07

01.08.07

22

24.09.07 (30)

29.09.07

0510.07

05.10.07

12/88

10.07.07

17.07.07

03.08.07

24

12.09.07 (05)

25.09.07

27.09.07

27.09.07

16/80

10.07.07

17.07.07

03.08.07

24

25.09.07 (06)

28.09.07

01.10.07

01.10.07

07/84

10.07.07

17.07.07

03.08.07

24

24.08.07 (05)

05.09.07

06.09.07

07.09.07

14/60

10.07.07

17.07.07

03.08.07

24

04.09.07 (10)

15.09.07

17.09.07

18.09.07

15/71

10.07.07

17.07.07

03.08.07

24

12.09.07 (10)

25.09.07

26.09.07

27.09.07

16/80

Average time for issue of I/Note = 74

days

D MAI C
TIME TAKEN FOR ISSUE OF I/NOTE FOR S/Os IN 2008
Sr
N
o.

Call
Letter
Recd on

Raw
material
sent to
Lab on

Test
Report
received
on

Days
taken for
clearance
of Raw
material

Stores
offered on
(Qty)

Stores
insp. On

2 Tire /
3 Tire Insp
completed
on

I
Note
issued
on

Days
taken for
issue of
I-Note

29.05.08

06.06.08

20.06.08

23

20.07.08
(07)

22.07.08

30.07.08

31.07.
08

12/64

29.05.08

06.06.08

20.06.08

23

15.07.08
(09)

18.07.08

19.07.08

21.07.
08

07/54

29.05.08

06.06.08

20.06.08

23

17.07.08
(02)

18.07.08

19.07.08

21.07.
08

05/54

06.06.08

06.06.08

20.06.08

15

20.07.08
(06)

22.07.08

30.07.08

31.07.
08

12/56

06.06.08

06.06.08

20.06.08

15

21.07.08
(14)

22.07.08

25.07.08

26.07.
08

06/51

11.07.08

25.07.08

04.08.08

25

05.08.08
(10)

06.08.08

09.08.08

11.08.0
8

07/67

24.07.08

25.07.08

04.08.08

11

05.08.08
(15)

06.08.08

09.08.08

11.08.0
8

07/67

Average time for issue of I/Note = 59 days

D MAI C
PROCESS FLOW CHART

Start

Detailment of QA Team for Raw material check ( T1)

Time required for Lamination preparation ( T2)
Forwarding of samples to Lab (T3)
Receipt of Test Results (T4)
Detailment of QA Team (T5)
Returned of stores for repair (T6)
Detailment of QA Team (T7)
Second / Third Tier QA (T8)
Stamping & sealing (T9)
End

Preparation of QA report and Issue of I-note (T10)

D MAI C

DATA COLLECTION PLAN

Sample Size: Data collected from the files of
close/current supply orders of the same item
( 25 Data points )
Data collected with the help of QA Staff from
closed/current files.
Data is collected separately from individual S/O
for which I-Notes have been issued & prepared
in the form of log-sheet.
( Actual date of receipt of call letter, Material sent to Lab,
Lab report recd, cross check , preparation of QA report /
issue of I-Notes )

D MAI C

ACTUAL DATA FOR 25 DATA POINTS

SUMMARISED DATA FOR TOTAL CLEARANCVE TIME ( 25 DATA POINTS )

Avg time for commencement of

QA Check

5.15 days

Avg time for Complete 1st tier of

QA

1 day

Avg time for testing of samples

21 days from Pvt NABL Lab

Avg time to complete 2nd/3rd tier

QA after completion of 1st tier
Insp

5 days

Stamping of each bundles

1 day

Preparation of QA report & issue

of I-Note

1 day

Avg total Clearance time

34.15 = 34 days

D MAI C

DESCRIPTIVE STATISTICS

D MAI C

SIGMA LEVEL OF EXISTING QA PROCEDURE

ACTION

EVALUATION

Process
Inspection of Bulk Store
Product of the process I-Note
Metric
No. of days taken for issue of
Standard
Max 10 days
No. of I-Note issued
25
No. of I-Note issued within 7 days
Nil
No. of potential action leading 10
to/create defect
The Yield for process 0/25 =0
Defect Rate

Defect per opportunity

Defect per million opportunity
Sigma level = ZERO

I-Note

D MAI C

BASE LINE SIGMA LEVEL

TOTAL CLEARANCE TIME

Sample
Size (n)
25

PPM

Sigma
Level
Zero

D MAI C

SUMMARY OF MEASURE PHASE

Data collection plan (Determining what to

collect, who will collect & how many to
collect)
The baseline data are collected as per the
data collection plan
Nature of distribution of data is required to
be analyzed using Minitab
Sigma value calculated ( for Total
Clearance Time ) from past data

DMAIC

ANALYSE

DMAIC

VALUE ADDED / NONVALUE ADDED ANALYSE

DMAIC

FISH BONE DIAGRAM

RESOURCES
PROCESS
Delay in Clearance
of Bulk Supply
Delay in Testing

Overloading of QA Staff
Task allocation non systematic

Shortage of QA Staff with

Establishment

Non Utilization of available

resources
Non availability of
Man power with firm

Space restriction for erection

of stores

Lack of latest Test Facilities with Est.

Shortage of QA Staff and
Trained Manpower
Hand laying of Moulds

TOOLS

MAN

Overloading of
available
manpower.

High
Clearance
Time for
Issue of INote for
bulk Supply

DMAIC

BRAIN STORMING
A detailed brain storming was done
with the following present
Firm Management Rep and Manager QC
SQAO
QAO
QA Staff ( 12 Nos )

BRAIN STORMING

DMAIC

The following points immerged from this :

Tasking of QA team to be done keeping In mind any
other task assigned to them
QA call letter if received in office after Mon meeting ,
gets delayed.
Forward of samples to lab gets delayed for two days ,
if QA undertaken on Friday
Stamping of bulk ( requires 4-6 hrs ) was done after /
during 2nd tier QA
Delay in undertaking of QA due to heavy
commitment of QA team
Shortage of QA staff.
Insufficient of manpower available with the firm for
drawl of samples.
Clearance time of bulk remains same , irrespective of
lot size.
Delay in receipt of lab results
Delay from rework and repair

TAKE AWAY FROM BRAIN STORMING

DMAIC

Process needs to be changed to as follows:

The firm should preferably offer bulk supply by Fri ( A/N) /
Mon ( F/N) for detailment of QA team during Monday
meeting.
In case of heavy commitment , QA of bulk offered by the
firm be undertaken on Sat/Sun.
Second tier QA of bulk be carried out along with QA of first
tier.
Stamping to be done prior to drawl of samples but after
verification of offered quantity.
Firm should arrange sufficient man power depending on
Lot size for drawl of samples.
Stamping done prior to drawl of samples is for
identification purpose only and if test results found
conforming to specification same to be treated as
acceptance mark.
QA team from different sections of the office be detailed
in case of heavy commitments.

TAKE AWAY FROM BRAIN STORMING

DMAIC

With receipt of letter of intent by the firm, firm be asked to

offer raw material at their risk and cost, so that by the time
the S/O is recd firm can be almost be ready to offer the bulk
for insp.
Increase in no. of moulds into service
Increase of expertise in mould laying through trg
Application of high quality releasing agent
Monitoring of laying and curing time

SUMMARY OF ANALYSIS PHASE

DMAIC

Through brain storming session , VA/NVA activities have to

be identified.
Identification of measure causes for increased total
clearance time has been identified ( time for QA check and
testing of samples )
Through process analysis , approach to solving of problem
needs to be identified.
From brain storming exercise , summary of various
improvements have to be obtained.

With receipt of letter of intent by the firm, firm be

asked to offer raw material at their risk and cost, so
that by the time the S/O is recd firm can be almost be
ready to offer the bulk for insp.
Increase in no. of moulds into service
Increase of expertise in mould laying through trg
Application of high quality releasing agent
Monitoring of laying and curing time

TAKE AWAY FROM ANALYSIS PHASE

DMAIC

Existing process flow chart needs to be modified to remove

NVA steps and add other VA steps.
Review of specifications to be carried out immediately on
completion of Supply Order by AHSP.
Tasking of QA team to be done taking into account their
other assignments, availability and experience.

With receipt of letter of intent by the firm, firm be

asked to offer raw material at their risk and cost, so
that by the time the S/O is recd firm can be almost be
ready to offer the bulk for insp.
Increase in no. of moulds into service
Increase of expertise in mould laying through trg
Application of high quality releasing agent
Monitoring of laying and curing time

D MAI C

ACTUAL DATA FOR 25 DATA POINTS

SUMMARISED DATA FOR TOTAL CLEARANCVE TIME ( 25 DATA POINTS )

Avg time for commencement of

QA Check

3.5 days

Avg time for Complete 1st tier of

QA

1 day

Avg time for testing of samples

Nil

Avg time to understand 2nd/3rd tier

QA after receipt of test results

3 days

Stamping of each bundles

1 day

Preparation of QA report & issue

of I-Note

1 day

Avg total Clearance time

9.5 = 10 days

D MAI C

SIGMA LEVEL OF EXISTING QA PROCEDURE

ACTION

EVALUATION

Process
Inspection of Bulk Store
Product of the process I-Note
Metric
No. of days taken for issue of
Standard
Max 10 days
No. of I-Note issued
25
No. of I-Note issued within 10 days
14
No. of potential action leading 10
to/create defect
The Yield for process 14/25 =0.56
Defect Rate
1-0.56 = 0.44

Defect per opportunity 0.44/10 = 0.044

Defect per million opportunity
0.044 x (10 power 6 )= 4400
Sigma level = 3.25 To 3.20

I-Note

D MAI C

BASE LINE SIGMA LEVEL

TOTAL CLEARANCE TIME

Sample
Size (n)

PPM

Sigma
Level

25

4400

3.2

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