COMMUNICATE IN THE

WORKPLACE?

W
hat is Communication?

C
ommunication is the act of imparting or the exchange
of information, ideas or feeling by speech, writing and
gestures

COMMUNICATE IN THE WORKPLACE

ommunication Cycle

ommunication cycle is the process in which

information is transmitted over and over. The
process is transmitter, message, medium & receiver

COMMUNICATE IN THE WORKPLACE

erbal & Non-Verbal Communication

erbal communication is the process in which information

is transmitted through the form of speech and non-verbal
communication is the process in which information is
transmitted through the form of pictures, document etc.

COMMUNICATE IN THE
WORKPLACE?

A
ctive Listening

A
ctive listening is a communication technique that
requires the listener to understand, interpret, and
evaluate what they hear.

COMMUNICATE IN THE WORKPLACE

Telep
hone Technique
Telep
hone techniques are three(3) simple step that should be followed when using the telephone.
Patient, Pleasant and precise.
Patien
t-Need to remain calm and understanding.
Pleas
ant-Should be polite, but over familiar
Precis
e-Need to keep conversation clear and to the point.

COMMUNICATE IN THE WORKPLACE

uestioning techniques

uestioning techniques are used to gather information in

the form of asking questions, such as using
questionnaires, interviews, person to person and
telephones.

TEAMWORK

W
hat is teamwork?

Teamwork is a group of people working together to

achieve a common goal, which they all share common
views and interest.

TEAMWORK
hy is teamwork important?
eamwork is important because it encourages multi-disciplinary
work where teams cut across organizational divides, fosters
flexibility and responsiveness, especially the ability to respond
to change and promotes the sense of achievement and equity
and essential for a motivated workplace.

TEAMWORK
What is member
function?
Each member
have the function to:
Share information
Interact wit others
Promote team
spirit
Assist and support
each other

TEAMWORK

ifference between goal and objective

oals and objectives are often used interchangeably, but the main
difference comes in their level of concreteness. Objectives are very
concrete, whereas goals are less structured. Goals are long-term
aims that you want to accomplish. Objectives are concrete
attainments that can be achieved by following a certain number of
steps.

TEAMWORK

O
rganizational Chart

A
n organizational chart is a diagram that shows the
structure of an organization and the relationships and
relative ranks of its parts and positions/jobs

WORK EFFECTIVE IN AN IT
ENVIRONMENT

E
rgonomics

E
rgonomics is the study of designing equipment and
devices that fit the human body, its movements, and its
cognitive abilities.

WORK EFFECTIVE IN AN IT
ENVIRONMENT
afety in the lab

afety in the lab includes No running, bags and other items

should be placed under your desks. Its easy to trip, Staring
into a computer monitor too long will strain your eyes, Avoid
long sessions of typing as they may cause repetitive stress
injuries to your hands, no eating in the lab.

WORK EFFECTIVE IN AN IT
ENVIRONMENT

S
oftware and Hardware

H
ardware is the physical parts of the computer in which u can touch while
software is the parts u cannot touch

E
xamples of hardware: Circuit boards, Processors & Keyboard

E
xamples of software: an Operating system, an Editor, a Compiler, a Program

WORK EFFECTIVE IN AN IT
ENVIRONMENT
T Occupations

here are many occupations in the world of IT. Example of some

are: Security specialist/ethical hacker, Virtual systems manager,
Capacity manager, Network engineer, Open source specialist,
Service assurance manager, Electronic health records systems
manager, Sourcing specialist, Service catalog manager &
Business process engineer

WORK EFFECTIVE IN AN IT
ENVIRONMENT
ob Description

description sets out the purpose of a job, where the job

fits into the organization structure, the main
accountabilities and responsibilities of the job and the
key tasks to be performed.

SAFETY IN THE WORKPLACE

What

are Emergency Plans?

An

emergency plan specifies procedures for handling sudden unexpected situations. The
objective is to reduce the possible consequences of the emergency by:
Preven

ting fatalities and injuries

Reduci

ng damage to buildings, stock, and equipment

Accele

rating the resumption of normal operations

SAFETY IN THE WORKPLACE

hy are Emergency plans important?

mergency plans are important because they provide

the workers with the necessary information they
should know incase of an emergency should arise
example an escape route incase of an fire

SAFETY IN THE WORKPLACE

hat is an Incident report?

n incident report is a form that is filled out in order to record

details of an unusual event that occurs at the facility, such as
an injury to a worker. The purpose of the incident report is to
document the exact details of the occurrence while they are
fresh in the minds of those who witnessed the event.

SAFETY IN THE WORKPLACE

E

mployer responsibility for safety in the workplace

T

he employer responsibilities for his/her workers are to:

G

ive them protective gear

E

nsure equipment are maintain properly

P

ut safety signs around the workplace

SAFETY IN THE WORKPLACE

mployees responsibilities for safety in the workplace

mployees can help maintain safeguard their own safety and

that of their work colleagues by Visual Display Unit (VDUs)
can cause strain, neck, back wrist. Reduce this by setting up
the workplace correctly, Protective clothing must always be
used & be careful around equipment.

PRESENTED AND DONE BY

amone Johnson