Communication

What is communication?
This is the process of making contact or the
transfer of info between two points, from
one place of person.

Communication

Communication Cycle

Feedback: Return

Sender:Expressor

Recipient : Interpreters

Medium:Transmit

Communication

Verbal and Non Verbal Communication

Verbal communication, is the interaction between two

or more person. This is usually done face-to-face.
Some of the key components of verbal
communication are Sounds, Words, Speaking and
Language

Communication

Non Verbal Communication

Non Verbal Communication, This involves the

exchanging of information or transmitting of data
without the use of words. Some key components are
Body language and Facial Expression.

Communication

Active Listening

Active Listening, is the communication technique

that requires the listener to give feed back to the
speaker as to what he/she hears, by way of re-stating
or paraphrasing what he/she had heard in his/her own
words and to confirm the understanding of each other.

Communication

Telephone Techniques

Be prompt, always have tools close by to answer

questions
Be courteous & prepared, always smile, treat each
caller like a guest
Listen Effectively, understand what the caller is
saying

Communication

Questioning Techniques
Questioning Techniques, Asking questions is a
fundamental part of finding information and subtle and
otherwise persuasion.
Closed Question-that seek short answers
Clear Question-Simple and Unambiguous
Open Question-For long detailed answers
Probing Question-Digging for more details
Rhetorical Question-Questions without answers

Teamwork

What is Teamwork?

This is the process of working collaboratively

within a group of person in order to achieve a
common goal.

Teamwork

Why is Teamwork important?

Teamwork is important because it combines

different skills from many persons and minimizes
strength bringing out the best in each member.
Working together as a team helps you achieve success
quicker and easier than if you were trying to do it all
by yourself. Members of a team are pulling each
other up, supporting each other and brainstorming
new ideas together.

Teamwork

What is member function?

Demonstrate Reliability, you can depend on a
reliable team member who gets work done and does
his fair share of work.
Communicates Constructively, speak up and
express their thoughts and ideas clearly with others
for the best interest of the team.
Cooperates with others.
Shows commitment to the team.

Teamwork

Difference between Goal and Objectives

A Goal is a aim one sets out to be accomplished and

creating a plan to achieve the desired results. These
can be classified as short term or long term, while an
Objective are basic materials put in place by an step
by step process which contributes to the fulfilment of
specified goal.

Teamwork

Organizational chart

Organizational chart, this is a diagram that shows the

structure of an organization as well as the relationship
and relative ranks and its position.

Work Effective in an I.T environment

What is Ergonomics?

Ergonomics, the study of people efficiency in their

work environment

Work Effective in an I.T environment

Safety in the lab

Safety in the lab includes No running, no eating in the

lab.

Work Effective in an I.T environment

Hardware and software

Software is a collection of computer programmes and

related data that provides the instructions for telling a
computer what to do and how to do it. Some
examples include: an Operating system, an Editor, a
Compiler and a Program while Hardware is the
physical components of a computer. Some examples
includes CPU, Monitor, Speakers, Keyboard, and
microphone.

Work Effective in an I.T environment

I.T Occupations

There are many occupations in the world of I.T. Below are

examples of different computer related jobs.
Customer Service
Database
Programmer/Software Developer
Networking
Sales
Webmaster/Web Design

Work Effective in an I.T environment

Job Description

This is a general and written statement of a specific

job, based on the finding of a job analyst. This
statement normally includes.

Safety in the Workplace

What are emergency Plans

This plan outlines the system which are in place to

enable employees to respond in a calm and
professional manner as possible to take positive
actions quickly to mitigate the effects of any incident

Safety in the Workplace

Why are emergency plans important?

Emergency plans are important because they

provide the workers with the necessary
information they should know incase of an
emergency should arise example an escape
route incase of an fire.

Safety in the Workplace

What is an Incident Report

This is a form that is filled out in order to record

details of an accident or unusual event that occurs at
the facility. The purpose of the report is to document
the exact details of the occurrence while they are
fresh in mind of those who witnesses the event.

Safety in the Workplace

Employer responsibility for safety in the workplace

Inform employees about hazards in the workplace

Report job-related accidents that results to injuries,
illness as soon as possible.
Comply with safety and health rules that are set by the
employer.
Wear the provided safety gear when working
Familiarize and comply with OSHA standards
Exercise OSHA rights and responsibilities

Safety in the Workplace

Employees responsibility for safety in the workplace

Observe safety sign, which aims to warn of danger

and hazards. Become familiar with what the various
signs means.
Wearing Protective clothing
Equipments-Ensure employees report faulty
equipments, faults such as damaged cables, worn or
dangerous appliances and loose or damaged
connection.