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Team BLDG Skills II Listening Skills
Team BLDG Skills II Listening Skills
Team BLDG Skills II Listening Skills
TRAINING
How Important is Communication?
There are 4 communication skills
Reading
Speaking
Writing
Listening
Listening Skills
We were given 2 ears but only one mouth. This is
because God knew that listening was twice as hard as
talking.
Listening is an art, a skill, a discipline and like other
skills, it needs practice. You must understand what is
involved in listening and develop the necessary
techniques to be silent and listen. Sometimes you
have to ignore your own needs and concentrate
attention on the person speaking. Hearing becomes
listening only when you pay attention to what is said
and follow it very closely.
What is a Roadblock?
Anything that keeps us from listening is called a ROAD BLOCK.
Some common road blocks to listening are:
Feeling a strong urge to answer or decide there and then on what is being
said to you
Making judgments or evaluating what is being said
Being in a rush because of some other important business and only half
listening to the content
Hearing just what you want to hear
Believing that you have something important to say and taking time away
from the other person to make your point.
Disagreeing with the other persons point of view either overly or covertly
Seeing the other person as different to you different skills and
professionalism, different values, different beliefs and therefore unable to
understand your wisdom
Looking away losing important eye contact
Staring fixedly at the other person
Having something a lot more interesting in your head
What is Attending?
You need to show you are listening carefully, this is called
ATTENDING. Following are a few Attending Skills
REMEMBER!!!!
LISTENING SKILLS CAN ONLY BE DEVELOPED WITH
PRACTICE!
TEAM BUILDING II
LISTENING SKILLS QUIZ