Globally Integrated Enterprise

CompetencyBuilding
@DSGProject

DSG & IBM Confidential 2014

2014 IBM Corporation

Globally Integrated Enterprise

Content
Competency Building @ DSG Project
Organization Contribution in Retail Practice
Issues and Challenges
Smarter Plan for Competency Building in Smarter AMS

Discussion

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Globally Integrated Enterprise

Competency Building @ DSG

Presently DSG Project is among the most well known SAP Retail
projects in IBM (India) due to our contribution in Retail Practice Area.
Our Focus during Apollo Project was
1.To learn the new concepts in Retail
2.Utilize our Learning from previous Retail projects
3.Accept the challenging tasks and Deliver high quality result
4.Share the learning within the team by conduction KT sessions
5.To Create effective documents based on our learning
6.Building backup resource in each modules to ensure business
continuity

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Globally Integrated Enterprise

Competency Building @ DSG

Key Learning From DSG Apollo Project

Agile Methodology in SAP Implementation

Enhancement Key Framework
SAP IS Retail and EWM Integration
3rd party WM integration with SAP EWM
Use of Web services to connect 3rd Party system
Efficient Data Migration Methodology
POS Co- existence (with SAP and Legacy)
Concept of Customer Pick Up Center
Use of Solution Manager in Business Process Monitoring
RFC and Transport management using Charm tool in Solution Manager.

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Organizational Contribution in Retail Practice

Participation in SAP Sharenet and Retail Sharenet

Prepared Assets and Abstract Documents

Provided help and support to other Retail projects

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Issues and Challenges

Attrition of some Key resources in

Functional an Technical modules

Effectiveness of Knowledge Sharing

session in Onsite Offshore model

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Smarter Plan in Smarter AMS

Knowledge Management Initiatives

Record each and every KT session and upload

them in OKMS
Upload RCA documents in OKMS
Prepare how to guide for all common/generic
issues in each module and upload them in OKMS
Conduct weekly Knowledge Management session

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Smarter Plan in Smarter AMS

Internal IBM/External Training for Core Team and Delivery
Team Members
To nominate the team members (both core and delivery
team) for Internal IBM training and SAP Education
training in their respective modules
To ensure close co-ordination with IBM L&K team and
keep the project updated about upcoming training
schedules
Encourage the consultants for SAP Certification

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Smarter Plan in Smarter AMS

Building a Resource Pool for Each Functional and Technical
Area
Build a recourse pool by training the consultants in
multiple modules

Identify and assign more than one modules to the consultants

based on his/her expertise and experience
Identify trainer/SME from the team to conduct the necessary
training for different modules.
Plan and organize KT and Reverse KT session
Assign incident and provide on Job training in the new module

Benefits :

Reduce resource dependency

Work load management
Better leaning and job satisfaction for the team members

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Smarter Plan in Smarter AMS

Focus on Building Techno Functional Skills
To conduct basic ABAP and PI training for the
functional consultants

special attention on debugging session and PI field

mapping

To conduct basic Functional training for the

ABAP and PI consultants

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Special attention on transactional data preparation

for unit testing

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Smarter Plan in Smarter AMS

Succession Plan for the Core Team
The process of developing a systematic approach to identifying and build
resource to ensure seamless continuity in critical work processes.
To identify Successor for each Core team member
To ensure close co-ordination between Core team
member , System Expert and the Successor.
To conduct need based KT session for the
successor (by the Core team member)
To include of the successor in weekly meeting
between SE and Core team member.
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Discussion

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