2008 FORTUNE Most Largest Corporation

Reported by: Jeriel D. Igloria

 Board of Directors

From left to right:

Roland A. Hernandez, Aida M. Alvarez, Dr. James I. Cash, Jr., Roger C. Corbett,
Christopher J. Williams, David D. Glass, Jim C. Walton, M. Michele Burns, James
W. Breyer, H. Lee Scott, Jr., Allen I. Questrom, Douglas N. Daft, Linda S. Wolf and
Jack C. Shewmaker
 H. Lee Scott
President and Chief
Executive Officer

Gaining
Momentum,
Making a
Difference,
Better
Positioned

Rob Walton
Chairman of the Board of Directors
Wal-Mart Stores, Inc.

Wal-Mart - strong, successful and

well positioned for today
Culture

How they treat each

other?
It’s their special way of
doing business.

It’s what makes them

one of the world's
most-admired
companies.
Culture

• Grass Roots Process

• 3 Basic Beliefs &
values
• 10-Foot Rule
• Open Door
• Servant Leadership
• Teamwork
• Wal-Mart Cheer
• Sundown Rule
Grass Roots Process
“Listen to your
associates. They’re the
best idea generators.”
r y s in gle
es ev e ice
It giv w a y t o v o
c ia te a t io n s,
as s o u g g e s
d ea s , s
th e i r i e r n s.
n c
and co
Basic Beliefs & Values
3 simple things that make us great

1 Respect for
the Individual

2
Service to our
Servant Leadership
Customers
3
Striving for Excellence
Open Door
Accountability
Open Communications Friendly Atmosphere
Continuous Improvement
People Development Pleasant Shopping
Dissatisfaction with the Status
Trust Experience
Quo
Humility Every Day Low Prices
Results Oriented
Caring Aggressive Hospitality
Integrity Always!
Teamwork Sundown Rule
Competitive Spirit
Empowerment Satisfaction Guaranteed
Sustainability
Confidentiality Sense of Urgency
Failure Allowance
Listening The 10-foot Rule
Risk-taking Encouraged
Diversity Community Minded
Expense Control
Quality Always
Change Agents
Compliance with the Laws
10-Foot Rule
One of our secrets to customer service.

"I promise that whenever I

come within 10 feet of a
customer, I will look him
in the eye, greet him,
and ask if I can help
him."
Open Door
The door is always open.
OPEN COMMUNICATION is noted critical
to understanding and meeting
associates’ and customers’ needs.

Through our “open door” policy,

associates are free to share
suggestions, ideas, and voice
concerns. Whether it’s help with a
problem, guidance or direction, or
simply getting an answer to a
question.
Servant Leadership
Effective
leaders don’t
lead from
behind a
desk.

It's more important than ever that we develop leaders who

are servants, who listen to their partners (their associates)
in a way that creates wonderful morale to help the whole
team accomplish an overall goal,”
- Sam Walton
Teamwork
Our Three Basic Beliefs
Respect for the Individual
Service to Our Customers
Striving for Excellence

Open Communication
Open door policy
Associate opinion surveys
Focus groups
Mutual Respect
Mutual Support We look for and expect the best in
others
We help each other best serve
We anticipate that everyone wants to
our customers
be successful and we always looks
We each have an opportunity to
for ways to improve
do something great for the
Our shared diversity is one of our
team
greatest strengths
Wal-Mart Cheer Give me a W!
Give me an A!
Give me an L!
Give me a squiggly!
Give me an M!
Give me an A!
Give me an R!
Give me a T!

What's that spell?

Wal-Mart!

Whose Wal-Mart is it?

It's my Wal-Mart!

Who's number one?

The customer!
Always!
“Just because we work hard, we don't have to go
around with long faces. It's sort of a 'whistle while you
work' philosophy and we work better because of it."
Sundown Rule
“Why put off until tomorrow what you can do today?”
Observing the Sundown Rule is very simple.
Whether it's a request from a store across the country or down the hall,
we do our very best to give our customers, and each other, same-day
service.

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 Stores, Inc.

Wal-Mart Discount Stores Wal-Mart Supercenters

• 920 Discount Stores • 2,565 Supercenters nationwide
• Ave size = 107,000 square feet. • Mostly open for 24 hrs
• Employs about 225 associates. • Ave size = 187,000 square feet.
• Employs 350 or more associates.

Wal-Mart Neighborhood Markets

• 141 Neighborhood Markets
• Mostly open for 24 hrs
• Ave size = 42,000 square feet.
• Employs 95 associates.
International
• Serving 49 million
customer/week
• 3,171 Stores
• Employs 620,000
associates.
So on:
om ing
C IA
IND
 Logistics: heart of operations

Distribution Centers
• 40 Regional Distribution Centers.
• Each one is over 1 million square feet in size.
• They operate 24/7 to keep our fleet of tractors
and trailers rolling.
• Inside each DC, more than five miles of conveyor
belt move over 9,000 different lines of
merchandise.
• Each DC supports between 75 and 100 stores
within a 250-mile radius.

Moving millions of
Products to Customers
Each day of The year